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Taking Customer Service to the Cloud (Webinar with Voxeo, Chrysalis and Daniel Hong from Ovum)

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Uploaded on Jun 23, 2011

More companies are taking customer service to the cloud -- from inbound and outbound IVR to two-way text to mobile web interactions. Is hosting your speech self-service solutions the right choise for your business? How will the solution scale to support additional communication channels? What are the important capabilities to look for in a vendor?

In this webinar, Chrysalis and Voxeo presented an informative webinar featuring Daniel Hong, Ovum Lead Analyst. Daniel presented the findings from their report, "Selecting a Provider of Cloud-based Speech Self-Service Solutions in North America."

More information can be found at http://blogs.voxeo.com/bestpractices/

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