 eBay just sent this message to all eBay sellers and it's crucial to understand its implications and how to avoid it. Starting from July 24th, eBay will launch the shipping performance policy item not received rate. Under this policy, sellers with a high item not received rate face restrictions on their accounts. These restrictions can include limitations on listing items, editing and removing listings and even selling altogether. So how can you avoid getting suspended due to too many item not received cases? Make sure to update your shipping policies accordingly. Clear communication about shipping times and expectations is key to minimizing item not received cases. Second, ship out your products on time. That should go without saying. Third, use order automation to process orders as soon as they come in as well as update tracking information as soon as it's available. And fourth, work with suppliers that offer fast shipping times. Stay informed, take proactive measures and provide excellent customer service to avoid any further account restrictions. Thank you for watching and happy selling on eBay.