Well-managed conflict leads to creativity, innovation and positive business results. Poorly managed conflict costs the organization in terms of money, quality, customer satisfaction, and employee retention. Learn how to: - Define and describe the causes of workplace conflict - Identify and implement five techniques for managing strong emotions - Utilize an internal customer-service approach to gaining buy-in and cooperation - Be 100% successful in conversations about serious performance issues - Set boundaries regarding offensive or rude behavior - Discuss the impact of intention for resolving conflict
The Professional Certificate in Management and Leadership is a series of eight half-day workshops covering a broad range of management and leadership topics. Workshops may be taken individually with a letter of completion or take all eight workshops to earn your professional certificate.