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Productive Management of Conflict with Jordan Goldrich | Management & Leadership Series

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Uploaded on Apr 24, 2019

For more info, visit http://neverstoplearning.net/leadership

Well-managed conflict leads to creativity, innovation and positive business results. Poorly managed conflict costs the organization in terms of money, quality, customer satisfaction, and employee retention. Learn how to:
- Define and describe the causes of workplace conflict
- Identify and implement five techniques for managing strong emotions
- Utilize an internal customer-service approach to gaining buy-in and cooperation
- Be 100% successful in conversations about serious performance issues
- Set boundaries regarding offensive or rude behavior
- Discuss the impact of intention for resolving conflict

The Professional Certificate in Management and Leadership is a series of eight half-day workshops covering a broad range of management and leadership topics. Workshops may be taken individually with a letter of completion or take all eight workshops to earn your professional certificate.

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