 So, Stina, when people approach you that work with you and say, I want to become a better service designer and in your role maybe not a service designer, but maybe a better customer experience manager, what is the ultimate tip you give them? Well, first of all, obviously, get to know your touchpoints, so you can design the journey, the customer journey. Secondly, get to know the customers, that's, I think, 101. But get to know what is the most important for them in the touchpoints that are weighing the most emotionally on your customer journey. And then thirdly, walk in the shoes of the employees that you want to work with, understand barriers and opportunities in terms of designing principles and bids that are easily absorbed in day-to-day operation. What's this a helpful tip? Let me know by clicking that like button down below. And if this is your first time here on this channel, don't forget to subscribe and click that bell icon to be notified when new videos are out. Thanks so much for watching and I look forward to seeing you in the next video.