 Hello everybody in this video I want to show you free gift which we created for you just to help you manage your customer service and customer support in your eBay dropshipping business. When it comes to many stores or actually if you just want to save time it's very important to have some messages, pre-made replies which you can send to your buyers just with one click just to choose the right message and send it to them. It will save you a lot of time and I really recommend you to work on this way so this why we created this gift for you. So let's see what you will get on this gift and how to get this gift from us. So all what you need to do under this video you will have a link to a Facebook chat. When you click the link you will get a message which looks something like this. Hey your name and here is your messages. When you click to get the messages you will be forwarded to a page which looks like this. Now let's see how it works, how it works with these messages on the right way and what we have on this file. So first of all you can see here that the messages are sorted by categories so you have post-sells in general, you have here returns, it's all of the messages which you need to manage your returns on the right way, it's things like refund issue or item not as described, also it's split by our fault or not. After that we have here the item delivery, it's things like buyer is asking when will my order ship, cancellations, all of the messages which you need to manage your cancellations, pre-sends, all of the messages which you need to manage your pre-sends, it's actually messages which the buyer can ask you before you start, before you solve the product actually. This is all of the messages which will help you if the buyer asks you something before he buys from you and that's all. It's 42 pre-made replies which will help you to answer your customers on the best way. Also all of the replies adapted to the customer support system in AutoDS. So let's see how we can work with this. Let's say that we want to use for example this message, who is the carrier? So let's see how I will edit in AutoDS. First of all I will check under which category is this message so we can see that it's under pre-sends. So now what I will do? I will go to the customer support system in AutoDS, I will go to the bottom of any message and I will click on the plus here. Here I will write pre-sale just to make it comfortable for me and the name of the message. Also here I will just copy the message content, put it here and then I will click save. After we did this we will have this message here, pre-sale who is the carrier. Now just with one click I can just send this message very easily to my buyer with just a click of a button. This is very very very easy and very comfortable it will save you a lot of time. I really recommend you to use these messages if you have any other messages which you would like to get in this file you can edit for you just write it down in the comments which messages would you like to have in this file and we will edit for you for free so we can just use it. These messages were written by our copywriter so they will really help you. I hope that you liked this video don't forget to comment write down if you have any other questions any other videos requests or any other messages which missed on this file and I promise you that we will help you with this. See you on the next videos don't forget to subscribe to our youtube channel bye-bye.