 Hello everyone, this is Audrey Town, Taiwan's digital minister. I'm very happy to be here virtually to share with you some of my personal experience of being so-called the world's first transgender cabinet member. I'm very fortunate because in Taiwan, we're the first place in Asia to recognize marriage equality. But also, our president, Dr. Tsai Ing-wen, was elected on this platform and also judged by her merits not because she's anyone's wife or anyone's daughter. So it is against this political background that I entered the cabinet as an independent. However, there is, and was, a lot of media attention around all sorts of different labels. A high school dropout, a civic hacker, a conservative anarchist, a post-gender minister. And I deployed two techniques to steer forward the society, not focusing on those labels, but instead of on policy discussions. The first is radical transparency. All the meetings that I hold, all the interviews, all everything, lobbying is published at most two weeks after every meeting. Online as transcripts and videos and also as 360 videos. And the effect is that people don't need to ask the same question twice. And the journalists start asking deeper, ethical, policy questions because if they ask any duplicate questions, I'll just paste in the link that has happened before. The second technique is called troll hugging. There's a lot of people online who want to seek attention by posting words that seek to make people angry or make people feel sad. And I always engage personally online on anything that mentions me by name, but only to the words that offer constructive suggestion or criticism. Meaning that if someone posts a hundred words, ninety-five of which are personal attacks, I only reply to the five words that are constructive, that gives the attention that they crave. And so after a couple of months, the trolls all reformed to start talking about policy issues. As of personal feelings, I look at those ninety-five words of personal attack as a massage. If I look at any words and feel not so well, I put on some good music, drink some tea, and next time around when I look at those words, I start associating those two pleasant emotions instead of sad or angry emotions. So these are the two anecdotes and techniques, radical transparency and troll hugging, that as they out public servant that seems to work well for me, and maybe will work well for you. Thank you for listening.