 I'm from Beijing. I came to Australia and really like it here. What I like best is the outdoors and the sunshine. You know, coming from Western England, the weather's pretty bad. I came from Mumbai to Australia to study. I'm a bit confused now because my friend told me I could stay here and work, but I think my visa has expired. Well, I've overstayed my visa and now my agent says a new application has been refused. Well, the thing is, I met an Aussie girl and we went up the coast to surf, and while we were there my working holiday visa expired. I wasn't paying attention to be honest, so now I'm not sure what to do. I know I've made a mistake, but I don't know what to do. I can't go home. But what if I stay here and get picked up by the police? I mean, if I try to leave, what will happen at the airport? Will they stop me? Will I be fined or put in jail? I feel very alone and nervous. Yeah, sure, I talk to people, but I hear so many different things. I don't know what the right information is. A friend told me not to worry that immigration has a service called the Community Status Resolution Service, the CSRS. He said not to wait. It's much better to go to immigration and talk to them as soon as I can. Yeah, I was a bit scared to walk into an immigration office, so I rang first. It was all anonymous, which was a great help. The operator told me about the CSRS and how it helps people sort out their immigration problems, and as I made a mistake before, I didn't want to make it worse, so I went in. They gave me a bridging visa until I had time to sort myself out. The CSRS officer explained my options and answered my questions. It really was a relief to get the right information about my situation. Now I need to decide what to do next. Yes, it wasn't bad at all. The CSRS is helping me make arrangements to get home again. I'm so glad I finally went to see them. They listened to me and now I know what to do.