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Uploaded on Jun 23, 2009
Do you want to get more social with your existing and new customers? Traditional CRM is all about traditional data like Name, Email, Address, etc. Today's prospects and customers are having conversations on Facebook, Twitter and Social CRM Tools is here to help.
This is a demo of an application called Faceforce.Com that was written by Clara Shih. It demonstrates the ability to integrate your contacts in your Saleforce.Com system with their Facebook information. This is ideal to keep track of your customers business and personal interactions.
This set of features will be included in an application called SocialCRM Tools.