 Welcome to insurance agent training every Monday at 2 o'clock, and I'm getting right down into it today I'm gonna talk to you about how we had a disgruntled lead customer that had no success Been in the business for months wouldn't use our script, and I called his leads I want to talk to you about that today And I don't talk about how he had no success and I had a lot of success and I precess all the time And I'm to the point now I'm like all right agents are going to listen like they've seen me have so much success with This stuff that what I do they're going to want to replicate and listen Unfortunately this gentleman bought 24. I won't use his name. He bought 20 final expense leads out in Vegas. Okay, and Was having no success when he was getting a hold of people they were like, oh, I didn't do it You know and he wasn't he wasn't setting appointments, and he was getting very frustrated He kept calling your office email your office. So I said hey give me his number. I'll call it. Maybe I can help him, right? so Recap disgruntled lead customer. He goes to our customer service team. I'm the owner I call him because I want to help agents So I call the guy and and and what's bad is I feel I Don't I do not feel well today, but either way you got to show up and you got to help people, right? So I this has happened over all last weekend Over this past weekend. I'm talking to the guy. I'm on the phone with the guy I'm texting the guy all weekend and he eventually gets like because my first thought is you know Hey, what's going on? How can I help have you and if you're on Facebook or YouTube? Please comment your thoughts for from this story. So He I ask him one of my thought one of my things is hey, you know, he's like, oh, I want to refund I'm unhappy. This is awful. Right. This is sucks. So I'm like, okay Did you use the script that we sent you to call our leads that's been tested on over? half a million leads No, I didn't I don't need a script, right? I've been in business my whole life I've been in business around business 25 30 years, you know, I'm 55 whatever he said he was, you know I don't need scripts, right? I don't need people to tell me what to do It's very coachable. Okay, you know what that's fine. If that's the way, you know what if that's how you Feel then just keep doing your thing, man You know, I want to help I'm here, but you got to listen man You got to use my stuff if I give you a script and I go on video and call leads from Jamaica and I said appointments Then I'm expecting you to sell appointments to so And I'm expecting people to listen, right? So he doesn't today He gets super aggressive super violent super unhappy and I'm to the point now where it's kind of like it's not even worth my time like this is just it's a nuisance It's annoying. It's driving me nuts. I tried to help the guy. He won't listen. So What happened is and you know what he was getting very Making threats say he was gonna do all this stuff, right? He was up. He was kind of he was becoming a bully And I you know what I don't do I'm a hunt like on my disc assessment for you know D I was I scored a hundred a ninety nine on one and a hundred on the other and a 90 on I like I don't like being bullied, right? You guys probably don't either. So I'm like, okay Here's what we're gonna do you had you know what you've had no success. You're unhappy, you know, I get it I'm gonna call your leads I'm gonna call your leads and If I don't have any success, I'll give you a refund That's fair, right? I mean you guys were watching on Facebook and YouTube comment below like if an owner of a lead company Will go and call your leads just to prove they work Then they must work am I right? I want your comments on Facebook and YouTube throughout the whole thing today I want you to pick a side. I don't care pick a side posting comments below. I want honest feedback today That's why we're that's why we're covering it on the today show. So If I don't have any success I'll give the guy a refund fair fair Dylan Right. I mean if they're horrible, he should get a refund, right? So here's what happens He got He got it. He ordered 20 leads right 20 final expense leads We sent him 23 leads Okay Can you say this okay on the board on the camera? All right, so we said we sent him 23 leads right 23 total leads I Go and call those just before the show and I'm talking I'm calling I'm calling from a 417 number these leads are in Vegas They probably I mean like I'm already at a disadvantage true or false I'm calling from an unlocal number on the other side of the country true or false. I'm also calling at 130 in the afternoon I Mean another disadvantage true or false. That's not a good I don't like calling leads at that time, but it's better to call them then than to never call them true or false. So What happens is I make 23 calls stay with me here. This is good. I make 23 calls Five people Answer I Mean it's two o'clock, and I'm calling from an out-of-state number. You wouldn't answer either. Okay. I Set How many you guess in comments right now? We get people jumping in on Facebook and YouTube Dylan Okay, we got a few watching on Facebook and YouTube I want you to comment in Facebook and YouTube right now. I made 23 calls five people answered. How many appointments did I set? How many appointments that I set from this little test of this of And this was something that was awful horrible didn't work Was bad it was a it was a bad experience for everyone involved, right? It's it's it's the leads It's always the leads right it's always the leads to determine whether you're successful true or false It's always the leads Always the leads Ryan says three Nick says five Alicio says three I love it. I love it. I love it. You know I like I like Nick's confidence Ryan I love it bro. Thank you, buddy. That's good. That's good. That's good Share this thing out like people need to see this agents need to hear this message Sick or not agents need to know this stuff like I'm sweating because I got a fever. I don't care Here's what happened 23 calls five of them answered I Set four appointments and I was annoyed at myself. I Was annoyed at myself that I didn't set the other one. I was annoyed Dylan was I annoyed or was I annoyed? Pretty annoyed. I was like, but they hung up on me, right? Like nothing to do if they hang up three of us so so out of the four appointments three were via calls and One Was via text? Okay So this big thing that's just absolutely horrible Does it matter if you get zero closes dude as a lead vendor the only thing that I mean dude That's up to the agent that I mean setting appointments and closing is up to the agent. I don't live in Vegas So I'm not running these I'm gonna give these to somebody great question I think it still matters because you can't can you can't control That you said appointment every call you can't control that you close every person you get in front of But at the end of the day what I look at as an agent a lot of people say well You should look at sits and you should or or sells I look at sits like I look at set appointments Sit sells I look at all of it because so say if I get in front of enough people if you get in front of enough people You're going to have success. So this agent ordered just to give you a little background real quick He ordered 20 leads. It was awful. He was making. I mean everything short of death threats to me, right? Just super annoyed super upset. I mean crazy. He's gonna get everybody involved I'm gonna I'm gonna up in handcuffs because I sent the guy some leads. Okay. It was ridiculous Ordered 20 lead and I don't handle bullies. Well, so I'm making an example of him without letting you know who he is So because I'm still right. I'm still a good dude I don't hurt anybody even though I want to prove to him that hey dude when I say something You know what I listen ordered 20 leads. We sent him 23 like over deliver over deliver So no success awful upset Frankly ticked off right? He sets zero appointments the agent sets zero appointments Okay, so I tell the agent I'll call your leads and if I don't set any appointments I'll give you a refund. That's fair, right? Ryan Jose Bardale like Ving Tim Matt if I do not set an appointment. I should give the guy a refund true or false. I Called from a 417 number from my freaking cell phone number It's in Vegas. There's 702 area code. I'm calling from a 417 area code out of state That's a disadvantage. That sucks, right? They may not answer the phone I'm calling at 1 30 in the afternoon right before the show buried right before the show I'm calling That's a disadvantage. I'm calling early afternoon agent orders 20. He's upset with me because he's at zero appointments He won't use my script Won't use my script. I call for my cell phone in the afternoon. I make 23 calls Five people answer the phone and it would have probably been closer to eight. I mean and you say well Cody That's low. Well, honestly 20% on the first call through Isn't low like I experienced a 30% the first call through in Jamaica and then one called me back So, I mean that's that's not that's not bad 23 calls five answered I Set four appointments three of them via calls one of them via text, but it's the leads it's the leads It's not the strategy as you guys say it in comments right now. It's not the script. It's not the agent's ability I mean because What's awesome about our business? It's it's it's also the worst part 92% of agents fail, right? Okay You determine and everybody everybody thinks that okay and about 92 to 95% of agents think that it's up to the leads Whether they're whether they're successful When I want to be successful. I'm successful. I'm not gonna put my success On a lead. It's up to me. It's in my hands I read my script that you've heard me say 82 billion times true or false Dylan true. You're mic'd up, right? Yeah, I read that I read the same script We had favorite color. They apply through digital digital marketing like we do we do 50,000 leads a month now, okay? I Read the same script that he wouldn't read the agent swore. He would not use my script four appointments first call through and I can call more I Can actually text Because I only texted one person Because he said sorry I can't talk right now So I started texting him because he's he opened up the text conversation And I could also door knock and I could probably sit I could probably sit I Could probably sit with probably 8 to 12 I Could probably sit with 8 to 12 leads. I just could Dylan you've watched a lot of videos. I'll put you in the spot real quick. You're mic'd up still right? Yeah, Donald's here or Lando's here buries here. I'm gonna put you on the spot How many of my videos I'm gonna ask you a couple questions. Just this is interview Dylan day. How many how many? Videos have you edited for me? Just have you had to guess we've got over a thousand on YouTube He hasn't done all of them, but He's been working with us, you know six six seven eight months, whatever probably 300 okay 400 me, okay How many times have you heard me say my calling script for calling leads? Just if you had to like say a guess on Video just at all just at all Probably good 250 300 times, okay? Did I use the exact for this did I use the exact same script that you've always heard me say? Yes to the tee. Yeah, and we also give that to agents when when they buy leads, right? We do So in this case in this case, you're gonna be the judge judge Dylan We need to give you a gavel today, bro. Judge Jill judge Dylan in this case Of secure agent leads versus this gentleman's name whoever he is Who won who? Who should Get your vote. I'm gonna go with security leads dude. Dude. The dude was guilty. I Mean he was guilty. He's the one coachable, right? So I'm gonna have more poking fun at this, but it was a real-life scenario Agent bought 20 leads set no appointments did not want to use my script because you know, he doesn't need scripts He's been the business of a whopping four months and he's very coachable. I Set four appointments first call through Only five people answered I'm calling in Vegas from 417. I'm calling the afternoon. I can call more I can text I only texted one I can door knock and I can sit with a lot more I can end up making James Campbell I can end up making From this order that the agent is making Borderline free. I mean past threats. No death threats, but he's threatening, right? I could have made Foreground off of the worst lead order. He's ever seen in his life. Cody askings can go We should have had four grand sitting here in cash today Just like just you know to add to the story So what's some questions you guys have because I'm telling you what I love. I love I love what we do I love helping people. I can't help you if you don't listen. That's why I'm doing a complete Call to close series with you on March 7th. You're like Cody. I think I could learn a nugget from you That's why I lowered it to 97 dollars. It's a live three-hour training with me It's next Thursday. Go to Cody askings.com. Make sure you take advantage of that like I will have never laid out a more detailed thorough Training for agents that want to be great from calling the closing than that It's gonna be ridiculous. It's going to be ridiculous. It's the it's called called to close It's at Cody askings.com. You want to you want you want You want to be there on March 7 next Thursday any questions YouTube Facebook Greg Ellsbury is just joining us Cole X dates any questions any And I don't see a ton on Facebook. I see a lot of comments on Facebook, which I love you guys are awesome Thank you so much I don't Tony Stokes dude. You guys got to go back and watch this. This was ridiculous today I put I put a dude on blast without mentioning his name He orders 20 leads. We sent him 23. He sets no appointments. He's sending threats to me. He didn't you could would not use my script I set four appointments first call-through from a out-of-state number Ridiculous, it's ridiculous, but it's the leads man. It's the leads. That's why I told I told Jeff Jeff Birch Tony Stokes. What's up? What's up? I told Dylan. I said hey today's show. I want you to put in the title is That the agent or isn't the leads and in this example, I'm proud to say It's the agent and I'll train him. I'll help him. I'll coach him But some agents know everything and it's unfortunate but when First time buyer today come on vague dude. Thank you, buddy. Appreciate the bit dude You got to use the script though. This is the legit list. This was the legit list that I Used out in Vegas to book appointments One through text one Thursday at two one Tuesday at one one Tuesday 11 like you can see that right? I called through this list of leads the rest of my case like You know the the jury's got to be on my side, right? The jury is got to be on my side today Mmm. Any questions on Facebook YouTube? You guys are awesome like If that's the cool thing about what we do if agents don't have success Not only do I we put out a dozen videos a week to help them If they don't if they have complained I call them like I shouldn't because it was a time waster But I do because I want everybody to be successful and everybody to be I want everybody to have a positive experience I want everyone to leave happy like I am that guy Right or wrong. I'm that dude I'll even and then if they get really upset I'll even go as far as calling their leads to prove that they work like I've never met a lead That we've a batch of leads that we've sold that I couldn't have set appointments and got a return on So why would you buy leads anywhere else if that's the truth? And and and I'm not you know some dude up here lying and I and I actually Promise that you can have success and that I can get a return on any batch of leads that I ever Generate anywhere in the country Is that the leads or is it the agent it's up to you you guys got to make that decision Yes, shouldn't have to be I shouldn't have to do a show where I even asked that question Because agents should just be good at their job most aren't 92% of agents fell and that's why we're doing a Three-hour live training called call to close It's at Cody ask ins calm. It's 90. I just lowered the price. It's 97 bucks We're taking up to a hundred people. It's a private three hour live training We're gonna go over dozens and dozens and dozens of things related to calling all the way to closing And you're gonna get a lifetime access to that even if you can't make it You'll get lifetime access to the recording and the e-book. I'm telling you it's my It's my Just starting in the biz. I know for sure I'll be on my current job during the call to close in the seventh Will it be available as a download or recording if I can't be attended live, dude Okay, what you do and I think I think I addressed it, but I'm addressed again because that's a great question. Thank you, Nick Buy it now Because you get lifetime access to the recording because after we air it live we've thought about Selling it as a course later, but we won't sell it at 97. It'll be like Minimum of like 297 normal and we sell courses online that that are like train live trainings like mastering entrance telecells The universe and all the courses that we build. I'm gonna start building more There you go, bro. Dude. We were we were on the same wavelength man Justin Brock Justin Brock knows about leads man Agent orders 20. We sent him 23. He sets no appointments He refused to use my script. Is it the agent or is the leads I call from out of state number in the afternoon? Make 23 calls five people answer set for appointments. Is it the agent or is it the leads? I? Rest my case, bro. I Love doing this with you guys though. Honestly just because of how Enjoyable and funny we're getting some questions, but hey, where can I find this call to close? Go to Cody ask ins calm and make sure that you get hooked up with that Cody ask is calm It's under. I think it's under webinar It's a three-hour live training. I'm gonna go over everything like and you're like Cody 97 bucks man 97 bucks This dude spent like 400 on leads And he had no success you're guaranteed to get a valuable nugget from these so that's the thing when I think about people ask me all the Time hey, hey, what what do you think about? We talk about training and conferences and events and investing money in courses like I'm bad because if I didn't find something that I can spend money on that will make me better. I Am freaking pulling out my wallet as fast as I can I don't have it my wife's probably out spending money with it, but in general I'm going to I'm gonna pay to know more so if you think that you'll pick up one valuable nugget because if you pick up one valuable nugget that you've used then you'll 100x your investment and and I know you will so Papa's gonna be sitting front row. Thanks for joining brother at 8% nation. He's got his premier ticket locked up, man He has premier ticket before we came up with monster premier. So he's guaranteed Front row even though now you can't even buy front row premier because you got my monster premier But he bought it ahead of time. So he gets rewarded Cody Papa You train agents you do some exam stuff some prep Is it the agent is that the leads dude ordered 20 leads we sent him 23 He set no appointments didn't use a script. He refused to I'll call from a out-of-state number in the afternoon Made 23 calls five people answered and I set four appointments. You be the judge You be the judge Cody. Is it the agent or is it the leads? I mean, what's awesome about this? Man, I need to get some water and some hot tea in a second from this What's also about this concept? Is it the agent is the leads? It's gosh, it's very rarely the leads. It's very rarely the leads and I'm not saying I'm going to call Everybody's leads for him. I don't have time for that. I'm not saying everybody that's upset and that you know Doesn't make any money and fails. I'm not gonna come, you know But at the end of the day like I truly care about people the number one thing I write down every single morning is Help every insurance agent in the world. That's my mission So I can't help every insurance agent in the world make it my mission If I don't do stuff like this and put it out there for you guys to learn from we'll make sure Ha come on, baby. I'm gonna make sure that I love that comment I'm gonna make sure that we put the recording we recorded me making all 23 of these calls and we're gonna put that out on video Good you guys cool with that if we put out 20 I should I should put it in our one of our courses or at our membership But we'll probably put it on YouTube just because We record everything we do. I also nobody knows this. I also called 40 leads I also called 40 age leads and remind me I'll do this on the show soon I called I called no, I called 35 aids the age leads that were like 30 to 90 days old for an agency Same situation shouldn't have done it, but I did it was 30 to 90 days old. I Spent 40 minutes. I made 35 dials and I set three appointments and they were age leads like It's just dude Is it the agent isn't the leads man? That's that's what it's all about I want you guys at the call-to-close series go to kodiaskins.com get in that You'll pick up something that you'll that'll be valuable I'm making 97 bucks because I want to help everyone like I can't make it free because you want to tend You won't see no value 97 dollars in my book like at this point my career 97 bucks is free It's a freemium is what it is Anything else Dylan you ready to rock and roll Ready. All right, you guys are awesome. Thank you for watching. Thank you for watching. Is it the agent or is it the leads? Ha ha Thanks for being with me. Have an awesome week. We'll see you tomorrow for phone phenome because you guys know I'm a freaking phenome