 So firstly, thank you for coming to the session. Either you guys are really tired of Venkat, who's doing a talk on the other side, or Henryk is so boring. But anyway, so thanks for coming along. Is anyone here that was at the talk that I gave in the management conference? No? OK. Because some of the examples I'm going to put up, we're discussed at the management conference talk that I gave. But there is more from a perspective of how managers can deal with this. But this is going to be more at a technical level. We're going to fly at different altitudes, some quite high up, some quite low down. And we'll see where this takes us. So who am I? I'm Aslam Khan. I'm from South Africa. I live in Cape Town, being paid to write software for about 20 plus years now. Not always successful in doing it, but fortunately, they still gave me a paycheck. Now, for the past eight to 10 years, I've been an independent consultant, basically. My blog is just fluctuating. This is just terrible. My blog is at f3yourmind, or freeyourmind.net. If you have kids that are struggling to sleep, you can point them to that. It helps. And if you want to get hold of me on Twitter, that's where you'll get hold of me. Is it fine? Just carry on? OK. So I'm going to walk you through a few case studies. These are companies that I've worked with. I've blurred a lot of the images, et cetera. That's irrelevant, actually. And we're going to walk through some things. And this is going to be things that I've observed over the last few years, many years. And I've been trying to pull out a particular thread to see if there is a common thread across all of them. And it's software that has spanned many years, regardless of what generation we were actually developing the software in. So some of it is client service. Some of it is desktop apps. Some of it is web apps. Some of it has now started going into this cloud stuff and things like that. So I'm just trying to look and see what are the common patterns or patterns are wrong with. Common things that I've just observed. So the first one is, this is freaky. The first one is what I've called the impris new clothes.