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Uploaded on Dec 18, 2011
First let me say that my original dealings with Toyota and Rohrich Toyota in Pittsburgh were the kinds of customer relationship people dream of. I got a good price on my 2002 Toyota, when I had a transmission problem it was pricy but reasonable. Then a year went by, I made the last payment and had a minor vibration in my steering on a cold day and only when turning the wheel to the left. I checked the Toyota site for recalls.
Fantastic! There was a Toyota recall about that very thing (see the Toyota recall June 1, 2011). As I usually do I asked for the old parts returned. That didn't happen this time. And this video is what my steering does now.
Come on Toyota, I'm not a mechanical engineer but either Rohrich didn't do the recall or you haven't diagnosed the problem correctly.
I will let you know how it turns out.
Got a call from the Rohric service manager and apparently the recall had two parts. If the replacement of the nuts didn't fix it you were supposed to call back in and an additional part is ordered. According to the Service manager only a very small fraction of people need this second part but those that do will get it on the second call.
The part has to come in tomorrow so I'm without a car for a day but I accept that this isn't something that affected every vehicle. And the service manager at Rohrich is great. I'll be cautious tomorrow but my optimism about Toyota and Certainly Rohrich has returned from a "brief" haiatus.