 Lior posins demonstration about how he built a dropshipping empire with 35 stores without spending hours in front of the screen. So Lior is the founder and CEO of AutoDS, an all-in-one dropshipping tool that helps people to automate their entire dropshipping business. He has 11 years of dropshipping experience and is still an active dropshipper who manages a dropshipping empire of over 35 different e-commerce stores. Today he's going to cover what the two main types of automations are that can run your business almost automatically. He'll cover what the final goal of any dropshipping owner should be and he'll discuss which types of tasks can be automated to save you time, whether everything should be automated and if so how. After this presentation you'll have a wide point of view about the right business management methods in this era. So Lior software AutoDS is the only one that I personally trust to run my own eBay dropshipping business so more than any other software owner out there he cares about his users so I know he is going to bring you a ton of value here today. Thank you so much for being here Lior. How you doing man? Ready? I'm so excited to be here, thank you for having me in this amazing conference. Of course so I'm going to pass it over to you now, it's all yours. Great, thank you. So the presentation name is how I built a dropshipping empire of 35 different stores without spending hours in front of the script. Now basically I will not talk here about the basic stuff of dropshipping about how you find products and stuff like that. I will talk about the automation part of it. I will talk about how you can automate everything and not only in case of software not only using software or automation tools there are some different type of automation that you can do to make this happen. So I want to first before we start to ask you a question. What is a successful business for you? If you think on the perfect world about a successful business what would it be? Please write down on the chat some thoughts that you have about this. I will wait a few seconds because there are some delays with the live chat so I won't really to hear from you what is your opinion about it. Hands off, I want a business that is automated. What more? Write down in the chat right now if you have more ideas about what is a successful business for you. I want to get started, that's great. Automated business. Okay, so we will continue with this presentation and then we will see what is a successful business for me. But before we get started, who am I? So Paul already presented me but let's make it really quick. I have 11 years of dropshipping experience. I started actually with dropshipping from some Chinese sites to eBay manually and then I started to run some different dropshipping businesses. I have right now 35 active dropshipping stores and it's not only for the profits but it's also because they can run it automatically and because they want to be connected to the market as much as possible. They want to understand what people want and they want to understand what takes time to people to automate this stuff also. I also saw over 50,000 dropshipping stores which is actually the stores of our users. We always check what is working and what doesn't work not because we want to spy on our users or copy them but because we want to help to the market to get better results. And I'm a huge automation believer. I'm a developer for 13 years. Right now I'm not developing, not coding, not ODS but I still really like everything that is around automation. So how everything began? So this is about ODS and we'll go really quick about ODS which is our automation platform for e-commerce and dropshipping businesses. So all started from a friend who asked me and my partner to build a small tool for her. So actually she made calls about how to do dropshipping. It was around four years ago and this time there weren't a lot of good tools to do dropshipping and mainly the biggest tools were only for big dropshipping. So we thought for ourselves, if we build something for her why not to build a dropshipping empire for ourself? Why not to create something that we run a lot of different dropshipping stores for us and then we can just make a lot of profits on these stores. And then we went to a conference in Israel and we saw a lot of different people who are talking about their struggles with the business and the time that they waste about many different tasks. And we spoke with them and we showed them the tool and people told us, why don't you release this tool for everyone? So we just said, okay, let's try to help more people. And firstly, we started only with the big sellers. We gave them the automation tool, we sold it. We saved them a lot of time and it gives us a lot of motivation and a lot of willing to help to more people to actually even beginners to save more time. So that's how everything started right now. We are the biggest dropshipping tool in the market of eBay dropshipping automation tools and we have over 5,000 active users. And that's all about me and about all of this. So about the question that I just asked you before, what is a successful business? A successful business for me is a business that actually not for me, for Warren Buffett. This is something that he said, this is a quote from him. If you don't find a way to make money while you sleep, you really work until you die. So this is one of the quotes that I, one of my favorite quotes because I really feel that this is the right way to go. If the business doesn't work for you, this is not a business. This is not a business that works for you. It's actually you work on this business and you will work there forever, if you don't automate things and we will talk today about how to automate things mostly with this software, but not only that. So these are screenshots from part of my stores and some different stores that we have. And you can see here one of the five stores and other 30 that exist are similar. We usually check different strategies in these stores but all of them are working. So let's talk first about what is involved in a dropshipping business. So I'm pretty sure that most of you already heard some different lectures here from Paul and from Nahar about dropshipping. So I will go about it really quickly. Dropshipping is when you buy something for, for example, $150, sell it for $100 and keep the $50 in your pocket. But for sure after fees. But there are a lot of things that are going in the background. For example, price changes, orders that you need to fulfill, customer support that you need to do, products listing that you need to create, you need to actually copy the images, the description and everything into your store. So here are some of the processes that we have on a dropshipping business. Let's go over there and see after that how we can automate these processes. So the first thing is products finding. There are different methods to find products. Part of them you need to work really hard and for part of them you can actually automate them. And not only that, you should always think about this that if you found something that works for you, mostly we just continue with the same method or same niche and get more products from this topic to save for yourself time. So this is the first process. The second process is uploading products on a daily basis. One of the most important things for eBay is to see that you're actually active. They want to see that you work every day as a regular marketplace or store, any store in the market, like always you will see the store owner or sound from the employees that is working on the store, same in any online business. eBay wants to see you working every day on your business and this is why I need to list products every day. So this is another daily task that we need to do. So when you have the products finding and have the uploading products to our store. The next one will be price and stock monitoring. We added a product to our store, the price maybe increased or decreased and now we want to adapt the price on our store. So this task should be done actually every hour or every few minutes. It always changes. It depends on the amount of your products but the prices and stocks are always changing. So that's another thing that we want to do. We need to optimize our pricing. We have a competitor's on eBay and we want to compete with them by price. For sure not only price but sometimes they also want to compete with price especially if we don't sell. So if you have a product that doesn't sell for us we want to decrease the price a bit because maybe this is the problem. But if we have a product that is booming and has a lot of sales we would like to maybe increase the price a bit. So we can make some more profits on the sales of this product. The next step that we have is orders fulfillment. We got an order, we are super happy. We want to process this order. We want to fulfill it and send it to our customer. So now we need to go to our supplier and fulfill the order. So that's another thing that we need to do. Tracking number updates. We got a tracking number from our supplier. We need to provide it to our customers and how to do that. And customer support which is one of the hardest tasks that you need to do every day to give customer support to your buyers. We will talk about that more later. So let's start and see how we can solve any of these steps automatically. So the first thing that we have is the products finding. So for products finding we have some different methods and they know that other people already talked in this amazing conference about how to find profitable products. But there are many different options and versions of how to do this process in the right way that you can implement in your business. So what I use for my stores and everyone that you will ask from our clients or everyone who works with me for some time, will know that I'm a big believer of the big numbers rule. I'm not saying that this is the only method that works. For beginners maybe you will want to work with other methods. And I'm sure that you can find here in this conference many people who thought this. But if you want to grow and manage a lot of different stores automatically, you need to make this process automated. And this is how I do it. So in Autodesk we have a tool which called Autodesk Finder. Now important thing here, I'm not trying to sell Autodesk. I'm trying to really open your mind and show you how things can be done. So we have the Autodesk Finder. This tool actually helps you to save time on the task that called products finding. You can choose here the supplier that you want to find products from. For example, Amazon US. You can choose which of the categories you want to upload. For example, products with coupons. So let's say that I want to list to my store 100 products that have coupons. And then I can make actually more profits from these products. Because the coupons can be even 20% or 50% from the product price. So think how good is it for your profits. You can also list products that sold eight times in the last month, which means that if this product already working for someone, maybe it will work also for us. Or at least it has a really high chance to work for us. So I will put here, for example, then when I click upload it, when I click upload it, it will ask me which criteria I want to put for the products, which parameters I want my products to have on eBay. So for example, I can choose which design I want for the products. I can choose the profits that I want for the products, the policies. And then I can with the click of a button when I click here, upload products listed to my store. Now, as I said, I want this task to be done every day automatically. So when we understood that people are just going to this page and then listing products every day with this click of a button, what we did, we created a feature of creating a recurring upload. So here I can choose a time when I want the products to be listed. Click on film and every day at the same time as I said, X products that I just defined in the previous step will be listed automatically to my store. Now, the amazing thing here is that for those of you who don't know eBay so much, when a product just listed, there is higher chance to sell it. Why? Because eBay will promote you more. It's called a newly listed and these products get more promotion from eBay, from eBay Cassini, which is eBay's search algorithm. And this is why if you list the products on the best time when more people are buying on eBay, which is actually six PMST, so most of your products will be uploaded at this time and you will get much higher chance for sales. So let's continue to the next task that we can do. So actually products finding we already solved this issue and now we can do that automatically. Upload products on the daily basics. I already expanded also, so you can just schedule it and every day it will be listed at the same time. For those of you who want to list products manually without us finding products for you, what you can do, you can use any other tool for products finding or any other method that you find on the network or courses or everything. You can go to the upload section again. Copying any of the product's links, put it here, click grab details. And then what actually Autodesk does is it's copied all of the details from the product page from here, the title, the description, the images, even the item specifics it's called which is the size, color, brand, manufacturer and everything like that. And then it will just paste it on Autodesk. So let's see how it works. From now I will read some questions here. Okay, I think we'll do that in that. Okay, so as you can see, the product copied to Autodesk with the title, with all of the variations you can edit any of them. And it already created for you a beautiful description for the product which you could choose before which of our descriptions templates you want to use. And then if I click upload product, it will be just listed to my store. So that's the other option for products uploading. We listed our product, what we should do now. So as I explained before, now we want to check if the price of the product changed. So we have our monitor. This is something that called price monitor or stock monitor. And this is a tool that checks if the price changed for the product. If the price increased by $10, we will also increase your price by $10. So you will not lose any money. If the product stock disappeared, for example, the product stock went to zero which happens a lot with our, you know, with COVID-19 and actually it always happens. So if the product stock goes to zero, we will put the product stock for you also a zero because if you sell a product which is out of stock, eBay will punishment you after sometimes like that and you don't want that to happen. So this is another task that can be done automatically. And the last thing here about the prices is the price optimization. We want always to compete with our competitors. So if I go to monitors on Autodesk, we have here a feature which called orders monitor. What it does is that I actually can prepare here some tasks for Autodesk to do for you automatically. For example, if the product sold five times, I want to start and increase the price for each sale by three percent, for example, up to maximum of 20. Why do that? I want to try and maximize my profits. I want that every sale that I do will be more profitable than the previous one if it's possible, not always it's possible. So maybe I increase the price too much. Then I got some new competitors or even maybe they're all made some changes with their listings. And then what we will do is that we'll start to decrease the price automatically every X days. So for example, I can choose here five days and then every five days without a sale, the product price will be decreased by 3% which I configured here. So all these tasks actually making that happen that I don't need to worry about the pricing of my products. I don't need to worry about products finding everything is actually done for me automatically. So all these tasks already we talked about how to do them automatically, but what about all those fulfillment? So we got an order. Now we want to process this order and send it to our customers. For those of you who don't know the road shipping much deeply and what you can do what you should do actually is to go to your supplier, copy the address, put it on, sorry, go to eBay, copy the address of your customer, put it on your supplier site at address page, then you click buy product and the product will be sent directly to your supplier. Now, when you get for example, 100 orders per day, it's a bit hard to do all this process manually. Think about the time of going to Amazon or Home Depot or Aliexpress and then starting to copy all the stuff manually. So what we created in order there, this is some different methods that we can use to fulfill our orders fully automatically. Let's see how it works. I'm not sure if I have here orders for example, let's see. Okay, so if we have this product for example, and we have the others of the customer that I will not open here because I think it's better not to show on this video but we will have there on the top a button of copy without phone or copy with phone. What this button does is that we can clear this button and then go to our suppliers site, for example here. Let's make an example. So I can add this product to my code and then here I have the paste button. So I didn't click the copy because I cannot open it right now in a live demonstration but if I click this paste button, it will just paste here the full address of the customer and then you can just deliver to this address with a click of a button. But we call this semi-automated process because there is much better option to do that. In Autodesk, we created two more other different features. So the first feature is actually that you can add your Amazon account to Autodesk. It works for Amazon or AliExpress. Under the orders processor, you just click add purchase account, adding the account and then all of the orders will be done automatically using your account. So in this case, all we need to handle is customer support because we're already finding products automatically. We are doing the price optimizations automatically. We are doing the price and stock monitor, products uploading, now also the orders fulfillment. All what you need to do is to care about your customers and answer all of their questions. But what will happen after the order process? So the process is that when you make an order on Amazon, Home Depot, AliExpress, any other supplier after one or two days or even some hours sometimes, we will get a tracking number from our supplier. Then what we need to do, we need to copy the tracking number, put it in our eBay account, and then the buyer will get a notification, then he will be able to follow up the order. Now, all this process also done for it automatically. Where a tracking number is arrived to your account on Amazon or AliExpress, the tracking number will be copied automatically to your store and another magic will happen that I will show you in the customer support section of this webinar, of this presentation. So I want to ask you a question. We talked about this, that all these process can be done automatically. The product's final, the product's uploading, and the price optimization, price and stock monitoring, all those fulfillment and tracking number updates, but how can we automate the customer support? Should it be done manually? Please write down in the comments in the chat. If you have any ideas how we can automate this process also, because it's nice that Autodesk does all this stuff, but I wish that we could even automate your messages with the clients, and maybe one day we will be able to do that, but for now we don't know how to do that. So how can we do that? Write down in the chat, if you have any ideas how to automate your customer support. Can answer also, I'm thinking we can semi-automated with stock answer also, customer service, no weather wind by no, customer service, by the way, this is the most important part of our business. Remember that I don't know how many of you are already doing dropshipping, how many of you don't do dropshipping already, but if you don't give the best customer support that you can give, eBay will not like you and will suspend your account later. So this is something that you need to remember. About all of the questions we will answer in the end of this presentation. For now, please answer me. What can we do about the customer support? How can we automate it? I don't think we should with the use of VA's, any other opinions, how we can do that? Okay, you can automate it with VA's. Okay, so we have two types of customer support. We have the questions, we have the messages that we initiate, which are mostly updates about the status of the order. What does it mean? It means that, for example, I want to give to my customer now that the order was shipped. And after I get a tracking number, I want to update the customer that we got a tracking number for him and send him the tracking number update. So yes, the customer can go and check it on eBay, but think about how better the customer will feel if he got a personal message from you with his name and actually feels like it's customized just for him and we just care about him. And the last one is thank you message. The thank you message is the most important question and a message between these three because this is our time to tell to our customer, hey, you already got your product. Now I hope that you are happy with the product and if not, please let me know. So you give them the trust and you give them the feeling that you really care about them and you really want them to like the product and to be happy, satisfied with the product. And then you can ask them also in this message, if you're happy with our service, please leave us a positive feedback on eBay. So from our experience, if you do all this process and you compare it to a process without these three messages, the difference will be around 60% in feedbacks if you do that or if you don't do that. So this process can be actually done automatically. Let's see that I'm not a DS. So if I go to messages to buyers and here we have after order success message. So here we have a pre-made message that we already created for our customers and here you can actually feel the buyer name. So if I put here first buyer name and comma, so the first name will be replaced with his name. And I can add the item title here and the feedback you already want but it's not recommended in the first message. Then for the tracking number update message I can do the same at hey, hey and name. Here you can track your order using the tracking number. And this way just created in a second a personal message to your customer which will notify them about the tracking number update. So think about the feeling of your customer and it will take you zero time to do that. And the last one is the thank you message as I said it's the most important one. Thank you for buying from us. We hope you got the package. Please give us a positive feedback and then you can even add the link here. Thank you. That's it. So this is the part where we initially a conversation with our customer. But is that enough? Because we also have the messages that the customers are sending to us and they send us what's going on with my order where is my product or just even simple questions about products. So what can we do in this case? So there is a method that any professional drop shipper is using and actually and basically like that. So every professional drop shipper is using this method and this is primary messages. What it can do, you can have a file with X messages for any case that you will have. And I'm sure by the way that for example, Paul will give that for his students because this is something which is really basic and will help you to save a lot of time when you answer your customers. And then what you do, you just ending these messages to order this or if you don't have this feature because in some cases which called non-API stores for those of you who know, we don't have this feature but for API stores we have that. And then you can just with the click of a button paste the message and send it to your customer. Now if you don't have this system, it's also fine because you can just copy it from Google Sheets file and that's all. So maybe this process is not automated. There will no any software that does this automatically for you. There is no and anything that actually runs this automatically for you and you can, you should really make it manually but think about the time saving when you do that using pre-made messages. Now how it looks like if I go to customer service on Autodesk I will have here some different messages. This account is not active so we don't have here messages from customers. You can click the plus button right here on the template and you will also have here pre-made templates that you can use. Here you don't see it because it's a message from eBay so we cannot really reply them but after that it will look like that. And then with the click of a button you can use any of these messages send it to your customer and continue forward. But should it be done by you? Should you really sit and like I have right now 35 different eBay stores do you think that I go every day for each of my stores and replying to my customers? What would you do? People who ask questions on the chat we will have a lot of time this presentation for questions because this is one of my favorite parts and I feel that after all this knowledge and all this information I will get a lot of questions. So please say them. Okay, so should you do this task every day? Dancewear is for sure not. Everyone, every successful drop shipper will not continue forever to click on and send messages manually. There is something that is super common in our niche, the drop shipping niche which called VA, VA is actually a virtual assistant. Mostly these people are people from countries where the price per hour is cheaper, the salaries are cheaper than from the United States, for example, and then we can actually maximize our profits and our time because if I pay to someone, for example, $2 or $3 to make these tasks for me, I can grow much easier because their profit to our business will be much higher than if we would sit and do all these tasks manually. So VA is something which is super common in the drop shipping niche and this is the way to automate the last task that we had. So we had here all of these tasks, product finding, uploading products, pricing, stock monitoring, all those fulfillment, tracking updates, but the customer support was always the hardest part. So to initialize messages, we already showed you how to do that and to reply to your customer messages, this is the way to go using the A's. So this is the easiest way to automate all of the process of the drop shipping business. How to avoid problems when you work with your virtual assistant. So there are, there is actually a very big problem. A lot of people are afraid to trust other people and afraid to give them an access to their account. What you can do in Autodesk is just to add a permission for someone to use your account. So if I click here at the account, I can write here any email and VA name, password and then I can choose which permissions I give them and which permissions I don't give them. This way we can avoid any problems, any type of problems because the only thing that we will afraid here from this part is the time that we will not pay them, that we don't want to pay them too much. So we can use some time trackers for that and some screen sharing programs. But basically if you give them, for example, an access just to upload listings for you, they can only access the uploader. If you want to give them only the customer support system, so this is the way to automate your messages to your customers and give the customer support. So right now we've finished all of the process of the dropshipping business and everything we showed actually how everything can be done automatically. Some other tasks that more professional dropshippers will do to save even more time. So one example of that is that we don't want to keep not profitable products on our store. Why? Because we don't want to pay too much fees to eBay and we don't want to affect our conversion rate. So what we have here is a system that we can configure that if the product has one more day before we pay for that product again and the minimum quantity of the product is, sorry, the product never sold. So we don't want this product on our store and it will be removed automatically. So this is how I manage the stores to a situation where I even don't need to care about which products I delete and which I don't delete because everything will be done automatically here also. Another thing, if you work with Amazon, so for part of the products we have tax on Amazon. So the average tax is usually around 5%. And there is a small trick that we added on Autodesk. Mostly products that are not sold by Amazon will not have taxes and products that sold by Amazon will have it. So this way we will put a different pricing for each type of product. So this is another task that we can do automatically. Another thing, if we work with a different type of shipping speeds, for example, with non-prime sales on Amazon or prime sales so we can use the dynamic policy creation which will create automatically for us policies. Something important here, it's irrelevant for non-API users. But anyway, for those who use API, it will save them a lot of time. Round prices to 99. This is actually marketing trick and that I'm sure that you saw on any store in the world, on any site in the world. And this is actually a trick that people checked and it actually works. It helps you to sell more. Why it works, it works because usually people are checking only the digits on the left of the end dot. So this way we put the 99 cents. We make more profits here while the price will look like the price will not look as the higher price. So this is another thing that can be done automatically. This, by the way, combined with all those monitor which will optimize the prices for you making crazy results because you're using some psychology pricing and also your pricing is good for your products. So everything there also done automatically and you don't need to care about checking what is the best price for your product and stuff like that. So this is actually, these are actually the tasks that we can do automatically. I see that I have some more time so I will show you some other things that we can do. There is another task that people are doing which is creating collage. You want, one second, you always want your product to give as much information as possible to your customers when you list it. So what we can do is that if we put a product ID, for example, if we take this product we have the product ID here, I can put it here and then here I can choose some things that when I list my products will be done automatically for me. The first one is that we can make first upper letters. So it means that every title will get customized, will be changed by auto-DS and every first letter of each of the words will become a upper letter. We can duplicate the main picture to 12. We always want to have as many pictures as possible on our listing because it's better for our promotion so we can use this feature also. And we can make collage. We can take the four first images of the product, combine all of them together and then we will just have an image that auto-DS created for us looks very professional and looks like you actually took Photoshop and created this picture and actually it's all also done automatically for you. Let's take an example here. If you want, you can write also other stuff that you think that I didn't cover about how to automate it and I will show you how it can be done automated also, just write down and I'm sure that I will be able to automate anything that comes to your mind. So we have here some different pictures and we have here two different features that can help us to make it much, to make our listing looks better. If I click create collage, it will take four images from base listing, combine all of them together and make something like that. Then if I put it as my main image, it will be different than any of my competitors. So I will get a higher chance to get a click on the search results and we can also set a watermark. There are a lot of people who want to put on their images that this product is high quality or that it has fast shipping or stuff like that. This can be done with a click of a button or if we use the Autodesk finder that I showed in the beginning, in the beginning it also will be done automatically because when I click upload it, I have here all of these programs that I just showed you and then I can just choose here that create a set watermark for example or the create collage and that's all. So this also will be done automatically. Now I want to keep some time for questions. So before we finish this lecture and this actually amazing, I hope that it said you like open your mind a bit. So this is some metals that you can contact me and you can keep learning and keep stay updated with dropshipping. You have the amazing channel of Paul on YouTube and you have his amazing courses but also I suggest you to follow as many people as possible so you can learn different methods. And so this is our YouTube channel and this is our dropshipping community which is super active. It's not only questions about Autodesk and mostly even not only not about Autodesk because we really try to keep the community active for any dropshipping question. I'm super active there. I'm always answering any question there. You can go to the community and check that. Actually it's me and our team and you can try the tool, the Autodesk for $1 using a Paul's link here which is will give you actually one month for $1 instead of one week and you will get with it 400 hot products, 100 products monitoring. By the way, you can choose there also an option of 400 of, sorry, yeah, 400, 4,000 and 10,000. So if you prefer any other package you can just choose it there and it also will be for $1 and 30 automated orders including the tracking number updates and three messages to your vials. So this is the link. You can go and check the tool there and here we go, Q&A. Cool, so that was excellent. Thank you so much, man. And we do have a lot of good questions for you. I really liked that overview. So let's get into some of these questions. So we had one user or one, something in the chat named vgood and she wants to know, she wants to move from a store where she's never used software over to Autodesk. Is that possible to do? It's possible to do. There are two different methods to do that. The first one is using API because I just saw a question here and the second one is not using the API. Everyone can choose what he prefer to do but you can link any store and then you can also link all of your products to Autodesk with the click of a button. So even if you have some orders that you still didn't process, for example, you can link your products then you will see all orders and you will be able to send them to automation. Yes. And I've done it before. It's, when you, when you go to set it up, it kind of walks you through it. So it's pretty easy to do. What about does, let's see. Can you kind of explain if this is a good thing for someone who's new? How complicated is this? Diane wants to know. So you need to know how to do dropshipping. I will not say that you can just, with the click of a button, start making money because otherwise, everyone will do that and that's all. But you need to actually start and learn how to do dropshipping and then Autodesk will help you. It would be a tool to automate your tasks and make everything easier for you but it will not replace the knowledge that you need to actually get. Cool. Let's see. Oh, I'm looking the wrong place. How many, are you, do you have any plans to add other suppliers? Yeah, so we're working on a system that will help us to create much more suppliers in a much easier way. So we will add more suppliers but the difference between Autodesk and other tools, there are other tools that offer a lot of different suppliers. The difference is that any supplier that we add, we actually test on ourselves because we want to see that this supplier is reliable. Any other supplier that you see on Autodesk is actually a reliable supplier with good customer support, with good products, with high quality products that we tried before. We already built in the past some suppliers that we just decided not to add Autodesk because we saw that the quality there is not good but we will add for sure more suppliers. Cool, that's exciting to hear. How to find Vero items, Nabil wants to know. Maybe you can explain what Vero is first and then how Autodesk helps with that. Yeah, so Vero items are from what I understand from the question on items that are and have a lot of sales right now in this period of time. For example, if we check now, so it will be masks, for example, or machines for haircuts and stuff like that. What I would do is to write on Amazon or any other platform and check there by reviews, by competitors to check who is selling these products at the best way. Another trick that I recommend to people to do to save a lot of time is what we can do is if we write, for example, let's say that we got a bag and we had a sale for this product. So it means that this niche is working for us. I don't want to spend more time and going to other niches. What I would do is I would go to Amazon and just list many different and other products from this specific niche, which can be done very easily. We have here the Autodesk helper. I can click extract. It will take the product IDs from all of the products on this page and then I will be able to just copy it to Autodesk and list many other products from the same niche. So to answer your question, if you found the product that is going well for you and trending right now, you can just go and list many other products from the same niche. Cool. So that's answered a question about how to find some good winning products. Maybe you can talk about Vero, V-E-R-O products. Vero products, I see. Yeah, okay. So Vero products, this is also something that is super important to know for any beginner. Vero products are products that if you go to Vero.ebay.com, you will have here a list of different brands. Now all of these brands are brands that if you list a product from them without contacting them before and get an approval, mostly your account will be suspended. But the thing is that the Vero problem on eBay is a bit complicated because everyone can go, show to eBay that this product is from their brand and then you will still get suspended even if your product doesn't appear here. So something that, even if the brand doesn't appear here. So something that we did on Autodesk to decrease the amount of Vero products that you can list to your store is that first of all, for sure, we will show you a warning. Hey, you cannot list this product because the brand X, for example, Apple is a Vero. The second thing that we do is that we scan all of the messages of all of our customers that use API. And if someone got a Vero violation, which means that his account got suspended because of Vero, we will just add the brand to our list of brands that you cannot list for. So basically, Vero are brands that you cannot list products from them without approval from the seller. Cool. And the other thing I'll say about Vero is that most people who do get suspended for Vero, it's usually only for a few days or a week and then they're allowed to start selling again. So that's an extra kind of protection. So I kind of see it as Autodesk is the first protection. It'll alert you if you try to list one. And then worst case scenario, what normally happens is you just get a warning from eBay and then maybe you'll get suspended for a couple of days but then they always let you come back. But you want to avoid getting suspended even for a couple of days, because that's lost money. Profit, Profit says, can you tell us what API and non-API means? Yeah. I would like to add one small thing for the Vero. Sure. So sometimes you will also get a message from someone on eBay, hey, please remove this product. These are all the nicer brands people who are actually first going to you and telling you please remove it. But there are a lot of people who just, you're competitors and want you to remove the product. So my suggestion is to ask the other person to prove that this brand is actually out there and then go and remove the product immediately. About the API and non-API. There are two different methods that drop shipping software can work. The first one is to be linked to eBay directly, that you actually go and give permission to your software, to Autodesk, to modify your pricing, to add new listings to your store, to delete listings. This is API, the connection with eBay, the way that the software communicates with eBay or with any other software called API. Non-API is a method to work without this connection with eBay. And then eBay thinks that everything that you do is manually, that you actually go to eBay and changing the price. For that, what should be done is that your Chrome browser needs to be always opened and then we will have an extension that just goes and does everything for you automatically. Most of the features that I just show today work for both of the methods and the only one which doesn't work for now is the Customers Service and the Profitability Monitor, which is the feature that removes best selling products. And why to use Non-API or API? It depends on your strategy and everyone's strategy because it's a bit deeper topic. Okay, this is a question. Does eBay know if you list the items manually or automatically, no, does Autodesk track the listings if you add them manually or automatically? So if you add them automatically, for sure, if you add the product manually and you want to connect with automation, so yes, you can do one of the two things. Actually, you can do only one thing, which is I can go to untrack listings, I will have here the product that I listed to eBay and then I can decide if I want to monitor the price of the product using API or Non-API, it depends on my store, but it will be linked to Autodesk, the orders will be done automatically after you added it from the untrack listings. All right, getting this question a lot today, do you think that dropshipping right now with COVID-19, do you think it still works or should people wait until it's over? So let me do something here. So this is a post that I listed yesterday, that I uploaded yesterday on my Facebook account. And this is the graph of the sales on Autodesk signed the COVID-19. So can you explain what that is that you're showing? Yeah. So what we showed here is that this graph is a weekly graph of the amount of sales on Autodesk. And these are the sales of all of the users together. And this what happened. So basically the amount of sales doubled signed the COVID-19. And I showed here all the progress. So you can see it every week how it changed or if you check the online shopping keyword on Google Trends, you can see that this is also skyrocket. Actually it's a new record for that. So the answer is for sure yes, the amount of sales now is crazy. Like it's smaller than we had on Black Friday, more than we had on Christmas. So for sure you can do dropshipping now. Yeah, amazing, amazing time. Someone in the chat said that's crazy, LOL. Carolina wants to know if you're able to open multiple eBay accounts and still keep them automated. So yes, one of the things that, okay, one of the things that we added on Autodesk also from our needs, because we understood that it's something that we must have, is the option to choose here multiple users together. So I can link how many accounts I want to Autodesk. We have for example, one user who has a strategy to work with hundreds of accounts. So he has like 200 accounts in one Autodesk account. You can select all of your users together, click filter and see all of the results for all of them together. You can make bulk changes for all of the accounts together. You can also see the orders for all of them together. So it's not a problem to open multiple accounts, but if you are a beginner and you want to go and immediately open multiple stores, there are some things that you need to do to know. For example, that if the stores are all of them on your main, you can not list the same product to all of them. That's just one example, but for sure you can automate all of them together. Cool, let's see. Oh, and if you have more than one store and they're both into Autodesk, will it let you know if you try to list the same product? You mean I, if you were, I see. So yeah, if you have two different stores on Autodesk, we will prevent you from listing the same product. Cool, okay, let's see. Okay, see any other good questions here? Went back down to the bottom of the chat. I also have a challenge here, if someone wants, you can try and say things that you think that they didn't cover in both of the automakers. So if someone has something like that, I would be really happy to answer that. Let's see. We got through a lot of these questions, trying to see if there's anything that we missed. I see, do you have any strategies to avoid getting banned? Okay, so this one is very interesting. So we already talked about the Vero and about the duplicate listings, but one thing that they already covered a bit on this presentation is something that I don't know any beginner who understood it completely. The most important part for eBay, for any business, is the customer support and customer experience. So there are people who get banned and then they come to me and say, you know, I got banned, but I did everything, okay, I shipped all of my orders and I don't know why. And then when I checked their messages, I see that they didn't answer all their customers. They didn't solve cases or returns that people asked them to solve. And then they come through the ban. But if you do everything by the book, you follow, you give the best customer experience, the best customer support, and you ship everything on time. So you will not have any problems with suspension because eBay likes good sales. It brings value to their marketplace. It brings good experience to their bios. No reason to spend. Cool. So of your 35 stores, how many are API and non-API? What Deb wants to know? So for me, I use a bit different strategy for me, all of them API, but again, there are different methods of working and all the whole manager stores with non-API. So it depends and what he prefers. Yeah, different strategies. They all work though, you know, they all work just pretty cool. Different ways to do things. What about, how do you find your virtual assistants? Mansour wants to know. So in the past, it was much harder. Right now, if you go to any dropshipping community and you post there a post about, hey, I need a VA or even, hey, I need a VA with experience with Autodesk, you will find it super fast. It's so easy now. There are thousands of them and they always search for more job and more work and they always add their friends or family. By the way, this is an amazing way to scale. Tell them, if you already have a VA, try to tell them, hey, do you have someone from your family who wants to work with us? And you will find them immediately. Another method is to go to Facebook groups like a Philippinian virtual assistant and you will find there groups of tens of thousands of people. And the last option, which is the most expensive one and the less recommended one, but if you want to save time and do it more safe way is to go to sites like Upwork, which is a site to find different employees online and find it there. But Upwork takes some commissions and so it makes it much more expensive. Cool. I think we have one last dropshipping question about customer service from Hamza. Wants to know, there's lots of different personalities of people of buyers. So how do you deal with different personalities? Maybe the reading between the lines question is, how do you deal with difficult buyers on eBay? It's a good question. As dropshipping is a business, it's an online business. You can manage it from everywhere. The initial investment is super small, but it's still a business. And as a business owner, you should care about your customers and you should just work with your brain and answer them and make them feel happy. And there are, even if you hire a VA, the VA is not a robot. So you should teach your VA to think, to answer reasonable answers and not just to send a copy-pasted messages. But in 90% of the cases, it will be just a response with remain a message and that's all. Right. All right guys, so underneath this video, we'll have links to get in contact with Leor. We have the links to AutoDS, his YouTube channel and a free Facebook group. So you guys can join that. So you don't have to type that in. You can just click the button. Like I said before, AutoDS is the software that I use to run my business. So the link underneath this video, that is my affiliate link, but the only reason I recommend it is because we actually use it and love it ourselves. We think it's the best one for dropshipping onto eBay. And I've tried a lot of them. So I'm really big fan of the software. I'm really big fan of what you do for the community, Leor. So thank you so much. Thanks for this presentation. And I want to give you just another minute so you can kind of close this out. The question I like to ask at the end is, if people are struggling to get started and not getting started, what advice would you have for them? Okay, so my advice for people who are struggling, you mean to decide if they should get started or not? Yeah. Okay, so if you feel that you can and you want to really change your life and you want to really save your time and create something for you, I think that you need to think in this direction and take someone who will help you to start this business. And what more is that everything is about mindset? I think that the hardest part of the dropshipping business because as you can see the initial requirements are super long. So the hardest part is the mindset. And if you work on yourself and you understand the business and business and you really want to succeed, so I'm sure that you will succeed. You just need to be patient and you will succeed for sure if you have someone who really taught you on the beginning how to do it the best way. Cool. Well, thank you so much. And make sure to use the links down below everyone. Thanks, man. Really appreciate it. So thank you very much for all this amazing conference poll. I'm sure that it gave to people a lot of value about a lot of different topics and money-making methods. So it's amazing that you made this thing and you're the first one who made something like that, huge like that. So thank you for having me here and I hope that everyone enjoyed. They did. And thank you, the honor is really mine. All right, everyone, see you in the next presentation. Bye.