Dealing With Unhappy Customers

For further tips on how to deal with unhappy customers, check out our article at www.mindtools.com/unhappy-customers.

Many of us have had to deal with unhappy, angry or frustrated customers at some point. But knowing how to help customers through these situations can be the difference between losing a client forever or solidifying a business partnership.

This video takes you through a number of steps that will help you to deal with unhappy customers calmly and effectively. It will also show you how you can use these difficult situations in a positive way, so that you can learn from them and, hopefully, avoid similar issues in the future.

• Category

  • Education

• License

  • Standard YouTube License