 My name is Jane Bosbeth. I'm a senior social work practitioner with adult services and I work in the world and community team. In my role as a senior practitioner, I get involved with a lot of cases that tend to be very complex. With Nora, she's been one of our customers for a number of years and she recently underwent some back surgery and because I'm in the locality and near to where Nora's living, I've just decided that I'll pop in just to see how she's doing, see how things are going for her. The social workers come to assess me and because I've got a progressive illness, I have to happen quite often when I see my consultant, he would tell me what my needs are or what my needs are going to be and then I pass that on to the social workers so they're always on top of what's going on. They've given me my independence and also they do it with dignity and I'm left with dignity as well, which is so important, believe you me. We had a concern raised by a member of staff at the Rowan concerning one of the customers that go there. I wanted to come along and speak with the deputy manager to establish what these concerns were and just to get a little bit more information before we decide how we're going to move forward. I think everybody knows safeguarding is very big on social work agenda now and we deal with a lot of safeguarding. It's when it comes to raising concerns now that it's so broad and there's so many factors that can be involved and it looks as though it could become maybe complex. Initially I may well be the one that comes out and gathers that initial information. My role next week is to come back out, talk to the customer and identify how we move forward and that may well be through the reassessment process. We do deal with quite a broad variety of different cases that it comes into. It keeps us very busy but very gratifying. It's nice that when you've completed some case work and you've got to the end of it, the customer is satisfied, you know that you've done your very best for the customer. There is a massive sense of fulfilment really for you because as social workers we're in it to try and make improvements to people's life and I think we have to get something from that too. It's a joint piece of working and that's what makes social work so good and so rewarding and so interesting. Social work's good.