 Watch your language, Tom. Woo. All right, we're done swearing. So now this is the official start of vlog Thursday, because when I was swearing, you couldn't do it. Start of enough trouble getting monetized on any of this. We need Tom to just go off on one of his swearing tangents. I'm much less ranty today, because I'm a little bit calmer. But we're going to start out with the things that I wanted to cover first, because we get. So when we get ranty, we will have covered those things already. Those things already, and life will be good. Come on, sit. Camera straight. Mostly. Mostly. Good enough for this. Probably most of you are listening to us and don't look. I am too lazy to get up, and I am not rich enough for a cameraman yet. That's what we should start doing. We should hide little visual Easter eggs to see who's actually watching and who's listening. Yeah. We'll hide audio Easter eggs and video and visual Easter eggs. I don't think anyone watches this with the sound off, because that would make us utterly useless. We're just not that good to look at. Well, I want to know people that actually listen to the end. So somewhere towards the end, we'll put some kind of audio thing, so we know that they listen to the end. Yes. So I'm going to mute my phone real quick here, because that'll occur, because there's a bunch of text messages coming in. Anyways. Video tips from your friends. Video tips. I always remember to do this after I press record and after I say welcome to whatever the hell I'm doing. And then I go, oh yeah, my phone went in noise. I should turn it off. Now remember, he watches me do it a minute before on mine. Yes. I actually like the reverse psychology. And I've done this when I do public speaking. I don't know if you've ever seen me do this before. I'm like, anyone who wants to be that guy, don't turn your phone off right now, just so you can be that person that we stare at when your phone rings. Yeah. And then people go, I don't know if I want to be that guy or not. There's always someone who may want to be. But I mentioned that. But I don't always do it. Bring it into the tech role when I used to have to do desktop support at the large university that I worked at. I don't know if I can say the name, Wayne State. Anyway, people will call, of course. And it's a joke in IT. But many solutions can be fixed by restarting the computer. So I would say, well, did you try restarting it? And of course they always try. Oh yeah, I did that. I did that. So I flipped it around. And they call. I have a problem. I was like, oh, you didn't restart it, did you? And they're like, oh, no, I didn't do that. Oh, well, do that. And then give me a call back. And then let me know how it goes. Yes, try that psychology of people. Sometimes it works so because then they'd be like, OK. And they'd call back three seconds later. And I'd be like, I know it didn't restart. And then I'd go find out. They pushed the button on the monitor. That happened a lot. And then push the button again, and I restart. So this is the wonderful thing about our managed clients, because we can see exactly. It tells you last time rebooting. We know already. And we just rebooted for them occasionally, because that's just the solution to the problem. We know exactly what's wrong. There is truth to, thank you for calling IT. Have you tried turning it off and out again? Yeah, I think it's a lot of things. Except for one thing that we'll talk about. We'll get to that after we've covered a couple things. OK, first two things you want to talk about. First two things I want to talk about. We're four minutes in, and we're going to get to the first two things we're going to talk about. Let's do this. So we've covered reverse psychology now. Check. All right, we're actually going to get a whiteboard. That's a whole other, that's a different topic. Yeah, stop. All right, I know there's one there. There's writing on it just because of someone else. Next, we want to talk about reviews a little bit. Now, this has actually been very helpful. Thank you very much for anyone who has left us to review. And if you don't know what we're talking about, and I'm going to leave a link here in the description. launchsystems.com, slash contact. But it's leaving us to Google review. You can get to it other ways. But we've made it easy on our contact page, and I'll leave a link directly to our contact page. If you have found our video, it's helpful. It actually, weird the way Google has done this. But Google and they merged my business and YouTube together as one thing. But it actually helps us when you, if you've had a good experience with our YouTube videos, or we've helped you with services, either one, if you want to leave a review to that. Thank you very much. If you have the time, take a second, just say, hey, these guys are great. They taught me this or taught me that. That actually helps us overall with our rankings of Google. Also giving thumbs up on the videos and things like that. These are things you can help us that cost nothing but a few minutes of your time to do this. So that's very, it is very helpful. So I just want to bring it up there. We kept talking about, we should probably mention that. A lot of you have left reviews that, hey, thank you very much for your views. I tried to reply to everyone that leaves a review and say, hey, thanks for the review. In fact, you know what? Let's do this. Go ahead and leave a review now. We'll wait. Just hit pause. I don't like sitting here. I've got too much to do today. Anyways. Yes, they are very helpful. And Google does pay attention to them. Yeah. So it helps our overall with things, the thumbs up. And YouTube is such a weird thing. We're trying to figure out, but I got to stop trying to figure this out. Everyone likes to rant about YouTube. And YouTube lacks a competitor, so they just kind of do what they want. Is the best way to describe the overall behavior of YouTube. We don't know why people have actually messaged me. Hey, Tom, did you release any new videos? And I'm like, yeah. And they're like, oh, and I guess sometimes they have to go right to my page. Now you can click the bell and get push notifications. But it's weird how just some videos show up and others don't. Now I have my own personal channel that I use I'm logged into to watch my YouTube videos. And it won't suggest all of my videos. I don't know why. Or the algorithm is always learning and it just chooses some. I was infuriated though by YouTube who decided to send me a Logan Paul notice. Did I tell you that? Now I subscribe, I greatly not a Logan Paul watcher and if you don't know who he is, I'm sorry if you do. He's the guy who's been at the top of a lot of controversy at YouTube. He recently decided to go. On the bottom. On the bottom. On the bottom, yeah. And this is just, this is the love hate. So YouTube, they're business, they gotta make money. I get it. So they have people who make them money. Is he controversial? Sure, he showed a dead body swinging from a tree in a forest, then donated money to suicide prevention as if he's repenting. Then immediately released a video the next time he got a chance to get over the suicide thing of him tasing a dead rat and killing a fish or something. I don't know. I actually don't care that much. I know about the controversy because I keep up with some of the happenings on YouTube and YouTube's like, yeah, that probably should have been interesting. I'm like, you think? But I don't follow him. Like I'm aware of the things because I watch, you know, you see it in the news and stuff like that. I interact on different forums, a lot of YouTubers who get in and up or about it and I kind of go, I just ignore it. You know, and move on. I have a lot of things to do. I'm a busy person. And dwelling on it doesn't do any good. But this is what in a period of me was I got a push notification. Now I'll set up push notifications for channels I like. And I love, you know, AVE blog. Yeah, people have heard it. It's like, look, I wanna know how everything chuches. And I just love watching that guy take everything apart. He's hysterical. So there are channels, him, Big Clive. I love people who are deeply technical and share a lot of that knowledge. I'm trying to be more like them. They're people that I look up to. I like the Green Brothers. I like a lot of the science that they put out. So those are the things I do watch on YouTube regularly. So when I got to notice that it was a Logan Paul alert, good news is it wasn't directly to Logan Paul. It was some blogger who apparently got to hang out with Logan Paul, which I'm like, what do I care? And he said, Logan Paul's citing. I'm like, I don't wanna see him at all. Why would this be a push notification? I have no interest in any of those channels. My subscription feed is almost all tech and science because that's what interests me on YouTube. So that's what I spent my time watching. So this was just infuriating that it came up. I'm like, really? I mean, I don't mind. They occasionally do suggest music to me that I don't like. I'm fine with that. Because there's not wrong with the music. It's just not my style. And I'm like, cool, suggested new music. Not really my thing. So I don't know why I got a push notification for that. And this is not the first time it's happened. A lot of people got notifications on YouTube and it was a rant about it on Twitter. So I won't go too far into that. That's weird. Next thing, let's get into the next subject. What have you had to do with us? Did you do a search or anything? No, I don't search at all. Matter of fact, this is... Like even when the controversy came out? No, I purposely, this is something you can do yourself here. Do you have an incognito window? No, I don't do any incognito window. I switch YouTube accounts. So I switch to... I actually use my Lawrence Systems account. I make sure I don't like anything on there because it actually tracks some of that. My Lawrence Systems account, like my son, he wanted to watch some fail videos the other day. I don't want those in my feed. So before I even put them on, I switch over to a different YouTube account so it doesn't clutter up mine. Because once you watch a video, YouTube will start suggesting more of those videos. It sure will. Yeah. So if you were to click on a Logan Paul video, it will later suggest more related videos or more Logan Paul videos. That's how the algorithm works. It tries to determine what you want. It's the ultimate goal is to keep you locked onto their site. And that makes sense. I mean, I get it. You're being gained by an algorithm, good or bad, awareness I think is the most important part. That being said, I like keeping my YouTube very tech focused because it has suggested other technical people. So I always switch to a different... Yeah, I know. So I only become more puzzled because I'm acutely aware of how all these algorithms are giving me work and I'm always thinking about them in general from a perspective. I also become very curious when I see them, algorithm not being run naturally but being manipulated by YouTube systems. So that becomes very interesting to me. Yeah. But it also because reaggarating when it's suggesting something that's way off. Like I said, the music thing, okay, maybe I've watched a music video or two in the past, but not recently. I rarely watch, I don't like a lot of music. I don't listen to a lot of music. I listen to podcasts. I'm a pretty boring person. If you try to follow me musically, you'd be like, wow, he didn't listen to anything. I like, I'm like, yeah, you're right. So... It's got a good beat behind it to listen to it. Yes. Matter of fact, that's actually what I do. Like I don't, I generally don't like songs with lyrics. Most of the music I like would just be different beats and things like that. That's a... Good trap beat coming out of his office every now and then. You will notice a good trap beat. I like a lot of deep bass and rhythm and I code to that. The problem is when you're coding or I'm working at stuff, you'll actually, you'll watch me and they'll start singing and typing. I just start putting words in. Just... This has always been me. This is not a new thing. Matter of fact, I used to, when I, this is not like a new thing for me. Like back, even in high school, I had the weirdest collection of European techno and things like that. That was weird stuff that I was able to find. They had no lyrics to it. And I would just like to exercise my sound system and just roll with the beats. I didn't listen to music like a lot of... I mean, I had a little bit of a tell-as-to-tell term. You just used the term exercise your sound system. Yes. I was one of those people. So I made all the crazy things down, dude. I used to build custom stereos for like competitive boom boxes and we build and construct them. Yeah, maybe I'll do the story sometime about the razor blade boom box. Oh, there you go. Gotta stretch your speakers out in the morning. Stretch your speakers out in the morning? Dude, I can make the hat wiggle. That was when I knew I had a... That's pretty good. You remember the red band? I certainly do, yes. When we turned the back end of my van into a giant speaker box, because that's what you do when you're 16 years old. You knew when Tom was coming home. Oh yeah. Dude, that thing was obnoxiously loud. Yeah, Tom is coming home or they're shelling us somewhere. You know, I think we at one time had four 15-inch speakers in it, which was at the back, back in the 90s. You had five feet of speakers. 60 inches of speakers. A wall of sound. We had to build custom stuff for the amps and everything. I really wish it was more digital photography back then, because I don't really have any pictures of anything of that. Yeah, so back to the... All right. I want to give a quick shout out to our friends. So I met these guys over at Tech Town, to Dooley. And I'm just gonna leave a link to them. I'm not gonna go too much, but I just want to make you guys aware of it so that you're running a Kickstarter campaign. They have a kind of a cool idea for a work sharing app. And I met with them and I'll talk tech with them for a little while and I'll probably meet with them again. I'm no part of the company at all. I just thought they have a cool idea and kind of want to give a shout out. They went on some startup funding here to a local Detroit company. And they have an app that is... The goal of the app is to connect people who need basic things done with high school or college kids in area. Now, you have a thriving campus at Wayne State, right in Detroit. And that's part of where they went to school. The concept is there's a lot of people with them walking distance and there's people that need things done. And they have an app that'll make it very easy to connect those people. But they avoided the pitfall of getting involved in a payment. They don't want a cut of the payment for it. So it's a little bit different twist. That's their kind of different twist, but I won't go with too much detail. Just check them out and see if you're interested. If you're interested in their Kickstarter campaign, they have a cool video they did which was actually well produced with the guy who started the company. And I just like to help people out that I meet like that. And it's, yeah. And if it's something that we can do less work hire somebody else to do it? Well, I actually talk to them about- It's so much the better. And some of this is, I talked to them about their concept that I think is cool, but I think there's some other applications that are bigger. And that was actually about an hour conversation I have of other markets that I see that that same thing could be applied to. And they found that really interesting. So they want to work on this launch and then they have ideas around it. And I'm not trying to, I'm just trying to give them some ideas. And let's go back to business talk now. Okay. So I was at a event and this is actually why I haven't produced many YouTube videos between all the events I've had to be at lately. Matter of fact, even today I got a board meeting at 430 some on the Southern Wayne County Regional Chamber of Board member for, so I get, I'm meeting, meeting, meeting and over in the Alice that sometimes is the love and hate. I dread like the thought like there's a 430 meeting and there's something about me that kind of go, I don't look forward to it. But when I get there and I'm on a bunch of other CEOs and things like that, it becomes very exciting and fun being there. And it's always the same problem that goes and I actually canceled the one meeting. I'm not going out to the design company meeting today. So I did cancel that one. So I'm hoping to rock out a couple of our YouTube videos but this is a I'm actually speaking at the board meeting today. Are you? Yeah. I didn't even know. Well, because I am still reigning ambassador of the month Wow. Southern Wayne County Regional Chamber. See, if I, this is also just to let you know. So you know how some high school, maybe you're in high school or college right now and you're like, man, once I get out in the business world, I won't do this, but you cram the night before every exam. So I'm going to read the agenda at 429. I'm going to be honest. That's about there. I went to my public speaking events. One of the Mark when he contracts me events, he always asks me for a week ahead of time for my notes. And I'm like, come on, Mark, you know I have room yet, right? He always thinks I'm joking because he's a very prepared guy. And I'm like, I really wait just a couple of days before, but that's also if when I do my post events, if I cite a news article about technology or you know, something related to my talk, you'll find that sometimes it's a news article that can be from only the day before. They're like, oh, you updated your notes. I'm like, no, I just did them that day. Yes. Well, I won't, you know what? No, I am going to call them out. Never mind. Yesterday, Mark had one of his groggy business things, right? Yeah. And so he was, to the fact of Mark being prepared, he started going through the list. Next month, we have this person. In April, or you know, April, we have this person. May, we have this person. And he got to our good friend Tim Summers with bizarre marketing and he was like, and everybody else, he was like, this person's talking about this. This person's talking about this. This person's talking about this. And Tim is going to be here in May. And in June, we're going to, and so people are like, Tim, what are you going to talk about? And he's like, I don't know yet. Yeah, I just said I'd do it. I'm not sure. I just said I would do it. So I was like, yeah, it sounds familiar. Yeah, that happens. So hi, Tim. Hi, Tim. I know Tim watches this. So we'll give him a shout out. I've said before, bizarre marketing, promo stuff for you.com. Yeah. Yeah. I just sent an email someone on some pens. But back to, so I was at an event and Dana, friend of mine owns businesses. She's launching a couple more franchises of her business. I don't think she watches this at all. But really interesting. And I love something that she said because I've talked about this before. And I laugh. We had a great laugh afterwards about this. So many businesses, people want to come up to me and share their business ideas. Like these folks at Taduli had a quick meeting with them, things like that. I'm willing to share ideas back and forth. That's cool. Her quote that she got very kind of almost like, not really ranty, but like very affirmative about it. I would probably say that she said with a lot of authority when she was up on stage at this business event was if you come up to me with an NDA before you even want to talk to me about an idea, you're not ready for your idea. No. And I'm like, yes. Wow. I have turned down so many people like Tom, I need you to sign this NDA and then I want to talk to you about stuff. I'm like, no. What do you mean, no? You want to talk to me? I said, no, I want to talk to you. I'm not signing NDAs. I'm sorry. That's stupid. And there's some business person going, that's the way we do it here in Silicon Valley. And I'm like, yeah, well, whatever. You mean in Silicon Valley anymore? Yeah, I see too many people do that. And I'm generally going to help. I'm not sure to steal ideas and things like that. Matter of fact, right away, I meet with those people. I had an idea. I share back an idea that I think could help their business. I don't want anything, but I think it was nice. I had a handshake, cool. And I asked them for anything. I don't mind giving away help. And this is one of those little things. Gentlemen, you were just on the phone with 20 minutes before we got on to here. The concept of this rich versus poor all the time is kind of annoying. It's as if people think, oh no, the rich had nothing to do but destroy the poor. And it's way more complicated for one. Two, they are always willing to help you. So I was not born rich. I'm not exactly rich now, but by any technical definition, because I own a business, I'm technically a one presenter if you want to, yeah. Depending on how you say it, I do not have a yacht though. But I was at the yacht club yesterday. Completely related to what I'm working on it. I don't want a yacht. Maybe a schooner. A schooner. I'm fine with a canoe, all right? Pile your own canoe. I'll paddle my own canoe. I'll need a motor. So we have a lot of clients that we've built over the years. There's always been a willingness, if they see that you're willing to work hard and you kind of build a reputation for yourself. And that's where the gentleman we met with yesterday comes in. We've built a reputation. We worked with his businesses before he retired from those businesses and he's now retired from them and he gives back in the very philanthropic. Philanthropic, that word, philanthropic. Philanthropic. He likes helping and coaching businesses, helping other companies launch. And he's brought me in to help out with some stuff here and it's one of those things that they really, they see you doing good. They see you trying hard. So they don't mind giving you help. But I think that's where this misconception that everyone is like, oh, if one star rich is out to get you or whatever. It also plays into a little bit of our Tuesday question on that show as if the rich get to live forever, do they not ever become philanthropic? Because now he's 73 years old, doesn't look it. No, not at all. I know. Are you shocked to learn anything? Yeah. When you said it this morning, I was like. Yeah, I think you're about 20 years off time. Yeah, really. He looks fairly young and he gets along. He doesn't, the guy can run and jump and everything else. So he's not frail old man by any measure. But he spends a lot of his time donating, running charity organizations and doing a lot of things. And it makes that question of Bill Gates does that now. Is it because of that end-of-life thing that you spend your time accumulating and working hard and then that? He was years ago when we serviced his companies before he liquidated and sold some of his stuff, which we actually got them as clients now because he broke up the companies and sold them to other places. And some of them kept us on his IT. Some of them were just liquidated and closed and moved out of state. Anyways, but we always left an impression on him. So he's willing to help us now with some of the things. So we are helping out some of the organizations that he's involved in right now that he's chairing and heading and things like that. So it's really, people are willing to help. They're not all out to steal your ideas. So if you have an idea, share it. Now, I granted there's a risk and the name Bill Gates comes up because people shared ideas with him that he took and ran with. So it's not like that can't occur at all. But honestly, execution of the idea is everything. And this is something that there's two sides to the story, let's say the Facebook. You can just say Mark Zuckerberg's evil, he stole someone's idea. Here's the question, who could execute the idea better? And ideas are everything when you're talking about the current systems we're in. Ideas are the currency of the digital age. Everything's just an idea, but it also comes down to execution of that idea. Clearly I'm not the first person to start a computer or IT support company or anything else that we do. It's all an execution. I've watched so many of these people get into this market and then go out of business because of poor execution and lack of focus or not the right technical shop. So it really comes down to, and it's easy to see that near, but when you have a really new idea that's innovating market changing, can you pull it off and execute it? So I've seen other people, MySpace, there's a perfect example of the same concept in general as Facebook. Execution very, very different. And when it was sold to, what company bought it? Rupert's company? Either way, the company that bought it made even more bad decisions about that digital property. And MySpace tanked very quickly. They didn't let it get out of hand because they didn't execute the idea the same way that Facebook did. Therefore, Facebook is where they are and MySpace is wherever they are now. There's some type of music thing, I don't know. Well, I think, because I think it wasn't what it was originally developed to be though. MySpace was supposed to be a music thing. So they're saying like we've gone back to our roots. They say that because it was a concept that we wanted an easy way to share music with bands. So I think that was like part of the lifeblood and concept of it. But that being said, it's still, they animated gifts that choked up the computers and craziness and crap on there. It's kind of weird to say what all, like a full debrief of what happened at MySpace. But the way they crammed all the ads in and they just didn't innovate, they kind of fell apart. And here's another one. Facebook's still there. Google Plus still exists. They built it. They actually built technology-wise a superior platform. I really enjoy a lot of things about Google Plus. There's still a big tech community on there. So it's still how I engage with some tech people. Now as much recently, I think they're finally starting to fall down. Everything about it, the way it handled photos and everything was superior, the plus oneing and all that. But then Facebook, they never be able to pull the audience over. So back to you, they duplicated the idea with better technology but still had an execution that didn't work. Plus, Facebook was very on top of keeping things. So everything really comes down to, with all these businesses. We were talking about transportation companies because I worked in that market. The transportation companies that execute with better skill end up growing much faster and taking over market shares because it's about tweaking efficiencies in a commoditized market. That's how you get better at things. And I don't know, it's kind of a- I mean that's the way it does with everything. What do you, what better way or better thing do you offer? I've said this before. Don't start out with just price, please don't. Please don't say I'm gonna start a business because well I can do it cheaper. Well, why? I mean, you just wanna make less money than the other guy makes. I mean, there's a time when you can save their price couching. That's different, that's a subjective thing. But the other side is, unless you, the way you really break out in business is to come up with a more efficient process. Can you do it better? Yeah. That's the question. A more efficient process that allows you to do it better for less money. That's very different. That was something I was in charge of when I worked in the transportation market and it did very well for us. We were able to move fast, expand fast, based on really good technologies that allowed us to scale without adding a bunch of people. It was one of those things. And I don't know, when Ford came in, he was like, hey, where's the rest of your staff? We're like, this is it. And they're like, really? They were fascinated with how much we had automated. And this goes back to 2001, 2002, when I was doing all that work. And that's something that I brought in here was I think a lot about efficiency and automation and the way we do things. That helps a lot in business. That is the efficiency. So we're able to do things in a very efficient manner. And I'm actually working related to this because people have asked, I know the number one request is how we do knowledge management. And I started doing some video on it and I realized, I just started doing some gap analysis. Okay, what's missing? What do we need to do? What are you doing? So the reason the video is not done is because we decided to start redoing and really focusing on anything that was missing and redoing it. So we kind of got involved in that plus the meetings I've been in. But we're making it more efficient so we can make it very concise in a video because that is the lifeblood of IT is knowledge management. That's why so many of these tools are popular that manage all of the knowledge. And I think every company should have a wiki. Yes, absolutely. And once you take the time to really understand how wikis work and how you can cross-index information and have a repository for people to put knowledge that's indexed in search that is not just client knowledge and things like that, but it's overall knowledge. In an example, we had a client that has some weird piece of software that has some special config files. We just make a quick document. This is how you set that software up for the client. So if they call immediately, we can find it. I can search for the name of their software. We have a work instruction we created and having tools that make that easy to create. Because what too many clients do, and I know any of you who worked in IT that have had to work on other people's computers, you're like, oh man, they've got like 300 Word documents just in a folder called work instruction. There's no way we can figure out what the hell all this is. Right. Yeah, how are you gonna search all that? Yeah. And it's just, yeah, it's mind numbing them to figure it out. And then they just use a bunch of long names and use file index searching and it's just, it's a hodge podge of things. Wikipedia is based on Wiki. And Wikipedia is one of the largest global knowledge shares and it works, it works really well. So I didn't reinvent the wheel. I didn't come up with a brand new idea. I built a Wiki and I've got videos on how we built the Wiki already, but we're gonna do a little bit more detail of how we're using the Wiki. But having a Wiki inside, and I'm gonna keep it very secure and locked down. We got two-factor authentication and I've talked about this and I'm gonna cover that in the first part of that video. So I started all this as a project but I wanna make sure we cover that because knowledge management is huge for any company. If you have a company that is creating a lot of data or interacting with a lot of data, being able to hold that indexed it is huge. So yeah. And retrieve it. Retrieve it is the easy retrieval because I think the last vlog Thursday was that like we posed the question if you have a database but you can't access it, do you really have a database? That's the philosophical question. It may be there but if you can't access it. We were talking about backups but the same concept. If you have a bunch of knowledge that you can't get to. So. What good is it? Speaking of testing backups. It's kind of fun because we have a schedule by which we validate for our managed backups, our clients backups but it's good because we have clients that just keeps validating for us because can you put this back? Can you put this back? I'm just gonna laugh about that. I'm like, ah, yes, they're impressed and that's the nice thing is we have a. They're the ones that call like first thing Monday morning. Yeah. They deleted their own client list. That was the latest one and was like, okay. Yeah, that's that happened. The good news is. You know what though? Maybe they watched vlog Thursday and they were testing us. They were testing us. We recommended everybody do. Maybe. I really don't think they were but yes. Maybe they were just testing us. We were able to restore the file. So hopefully we passed the test. Well, and then we had to bring them back to process procedure. They called very upset and babbling and I said, look, email me the name of the file because you're seeing client list but it doesn't have that name. That was what they said. It's our client list but it's not called client list. Let me describe the file name to you. I said, no, just email me the path. Email the path. I think we had it restored within 10 minutes. It wasn't a big deal. We keep solid back. I said, what date do you want it restored? We keep 30 days of revisions of everything. So they had no problem giving us the file name and here you go, click, click, done. They pushed it back to their server right where it belongs. Right where it should be. Right where it should be. That's a fun feature of our backup services. So they feel vindicated. Our backup services are not inexpensive but they're really good. So. Yeah, because think about how expensive it would be to not have your client list. They were really thinking about that when they went in. This could get really expensive. We don't know any of this. Yeah. So I think you don't want to have to call your clients and be like, hey, you know how you've been a client for many years. We just need you to go ahead and send us all your information again. Don't ask why or I don't ask why or anything. If you remember all the things we've done for you, maybe just list those. Yeah. All right, I think we probably babbled on and waved and waved through a lot of different directions here for you to think about. As always, leave comments, leave suggestions. We know we were short last vlog Thursday. We had some time this morning to actually make this a little bit longer and kind of go on about a few things. But I do have a few things to prepare for. A few more meals sund out. I'm hoping because I was feeling that well, like on and off last week, especially the weekend, it's kind of crashed out a little bit. This week it's me. This week it's him. But that means I'll probably be making more videos this weekend. I have a couple of big projects I've been working on. Some of them are for clients. They're not stuff I can really make videos about. But I will be doing some more videos of me testing out some new products. I get some maybe some new freelance videos coming. So I have a whole list of things I always want to get done. And so we should hopefully rock those out. And I'm also debating about a Sunday news segment. So I thought about that too. Why not? And here's part of my thought process on this. Let me know what you think. I already create a lot of news topics that we cover and we don't even get to cover them all the time in my Sunday morning literature review. So Sunday morning I'm already doing that when we record our podcast. So hey, why not do it again for our YouTube audience? And we'll do it slightly different because there's not all the articles that get covered. And I have some different thoughts on them. And it's also a focus-concise thing because not everyone wants to listen to the full Sunday morning literature review. Plus all the news topics in SMLR are Linux and open source focused versus I'm gonna do more just tech focused in general on some of the news topics and share some thoughts on them and keep people aware of what's going on there. I'd kind of been doing scattered ones. I could do the cryptocurrency that happened at Tesla and I have another one I might do after this. So about IT companies. I actually have a legal friend who watches these and at least I don't know for sure if he or she is a lawyer but they seem to have a lot of knowledge and insight and insight sources related to law and seem to have a better grasp on it. We're working, they're gonna help with me with some writing and I'm gonna do videos about the topics, there'll be some blog posts but there's a few interesting topics coming up related to IT companies being sued for not following proper security procedures that they said they were following and also this relates directly to the Kaseya hack video that I did, it's become very popular of the tool, if we have a tool that we use that becomes the vector of attack where all the liability and responsibility lies. Now ultimately, just so you know if you happen to be a business owner you are ultimately reliable for everything. So it's not whether or not you're reliable. So if a breach occurs, it's on you even if your IT company is the one at fault and if the IT company is not at fault but the software that uses it at fault still you're a problem. And the rant I'm gonna do is they don't say the name of the device and I'm trying to dig up the name of the device to try and be well researched in the article. I have the legal proceedings and the information about what happened but I'm almost positive that the device was a Western digital NAS drive. They just said it was a NAS with a hard-coded backdoor. Well the only major company recently with a NAS with a hard-coded backdoor that I know about is unless it's an older device because the courts move slow but was a Western digital NAS and it basically led to a breach at the client. So the client is now responsible for everything and all the fines related to the breach. The IT company claimed to do security audits on it but because it was a well-known documented flaw in the system they clearly and they didn't update the firmware so now they didn't do any due diligence. So now you have a cascading problem. You have hundreds of thousands of dollars and finding a levy against the company with the breach where the data got out. You have the IT company that claimed to be doing everything. So now they're gonna have to try to sue the IT company and IT company has to decide what's going on internally and do they in turn sue the vendor who hard-coded the password into an S-box that caused the entire cascading of problems. So this is I think gonna be- That is trickle down economics. Yes. Well this is awesome. Yeah that is. And this is gonna be major things that come up in the future. We're gonna see a whole lot of this in the coming years of who's responsible. We've seen more companies do in-sourcing. They don't use outsource IT and all the hospitals they have my friend work for one of them in their security team. They don't outsource anything anymore. Not even their wiring cabling. Like we've talked to them about if we can do any work from nope. You only, he used to be a contractor. They hired the contractors they wanted and they don't use any third parties now. And we're seeing more companies. We actually, we kind of sort of lost a client to that. They in-sourced everything. They don't want anybody outside touching anything. They're just paranoid. They still like us. No hard feelings. They hired an internal IT team to do everything and they don't want anything outsourced. That's, some companies are like that. And that's fine. Cause there is a level of responsibility when you have someone in-house you have tight control over it. Cause ultimately you're always responsible whether you contracted it or internal. You do have deeper controls cause you're gonna see that person every day if you employ them versus third party. So if I'm gonna be responsible I'm gonna have the control. Yeah. Makes sense. And I gotta admit some IT companies, oh gosh, need to be controlled. They really do. My, I have a friend, well people I know in the IT field that work for IT companies. They work there cause it pays good but they hate the job. They like the company's insecure as hell. We've had three people leave. We've never changed any passwords. We don't do, do diligence. We got, yeah, we just share stuff and outlook all day long. Nothing is no good security procedures are followed but we sell it that way. And it's, it's funny because all you gotta do is spend about five minutes since this had been read it and you'll find people ranting those exact things. They'll set up an anonymous read account to talk about it. And I know some of these people personally that I've met and the horror stories for what goes on inside these companies that run IT. I'm like, this really is disheartening that these companies have as many clients as they do and they just don't run a good thing in-house. They aren't doing it well but they have a just top notch sales and marketing people that are polishing it all. And yeah, I think I said my favorite story was when they got caught not backing up a client. You're like, well, I guess we'll set the fight a new client. We don't want, yeah. I don't know, let them sue us or something or lawyers will take care of it. Like they just kind of, cause there's so much money and not doing it and suing them's hard and it's a, anyways, we'll leave you with that. So that'll be another topic, another law stuff coming. As always, like, subscribe, thumbs up. That helps leave the reviews that it's helpful. I'll leave a launch systems.com contact on your so far videos are helpful. Those reviews do help people discover us and helps how Google positions us when you're searching for things. There's a lot of, I'm realizing a lot of people who find us start with things like they're searching for a P of sense, but they type it into Google, not YouTube and they land on our YouTube page because of the way it's indexed. But the way you, the way you share our videos and the way you rate our videos helps Google determine whether or not our videos are good for the subjects. So I think that's, yeah, maybe next week we'll talk about what we did with LTS Creative and the folks at Total Health. Because that was a good rollout. That was a really good rollout. Yeah, we're going to talk more about LTS Creative. I completely forgot. We've already went like 30 something minutes. We'll talk about that next week because it's still rolling. That's still rolling. And yeah, we want to talk about results. Yeah, because what did I, I don't know, I have a video that I want to do on it. So. Okay, cool. All right, thanks. Like, subscribe, throw money us on Patreon. That's a good one too. If you have money. If you throw us enough money, we'll make videos all day long for you. Matter of fact, I wouldn't mind making videos, spending more time making videos, but someone has to run the business right now until we can get enough business to either hire someone so I can make videos or what, yeah. If there's money coming from this, this is what I'll put my time into. I'll just throw it out there. The more money you give us, the more videos you get. Yes, but if you don't have money, just enjoy the content and use it to gain your tech knowledge and become a better technician or something. Thanks. Which then gets you more money, which then gets you more videos. Oh yeah, when you make money, you can throw it at us. Thanks. So let's see what I want if I want anything.