 My name is Francis Kelly. I work with Dean Leffingwell and the team at Scaled Agile. And my talk today is about people, because really when it comes down to transformations, any transformation, it comes down to the people who you're supporting, right? So we're going to go through a few people today. We're going to talk through them. Because at the end of the day, a transformation is about ensuring all the people are on the bus or on the train at the right time. Patty also doesn't like this concept of weighted shortest job first. Really confusing, really frustrating for her. So how can we help Patty? We need to have her understand that weighted shortest job first means getting the right work done at the right time. We need her to apply prioritization and job sequencing and make sure she's decentralizing control down to the teams so there's speed and accuracy. And of course, there's always matching capacity to demand with frequent INAs. So how are we going to help her? We're going to train Patty and everyone on the team in prioritization and sequence methods. It's very important. Alex Shakima from Scaled Agile wrote a small 52-page novelette. It's on our blog. It's called the Pacific Express. It's really a mix and match of all the experiences Alex has had in release planning and launching agile release trains. And there's a big part of it that's about business owners attending the release planning sessions. It's a big part of safe alignment and visibility to the business value that's being requested and delivered by the teams that they support. Number four in our six patterns of unsafe starts, building a portfolio of practice without strong program execution. And of course, we meet Helen Hiflyer. Of course, Helen's at the portfolio level, so let's start implementing here. Start moving stuff through the system really quickly. Helen believes metrics are key to success. We believe in safe. The only great metric is workable software that customers will actually use. To my question earlier, why write the code if no one's going to use it? Let's make sure we're aligned with the business. Make sure that those priorities get out.