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Published on Mar 3, 2011
March 7, 2011 I received a call from ThermoWorks today to ask how I liked my RT600C. I politely described again the situation I was experiencing (read my March 3rd entry for the gory details). The customer service rep offered me three choices to resolve the problem. 1) They would ship me a new replacement thermometer, but a different model. The new thermometer would be model RT301WA. I chose this option. 2) They would ship me a new replacement thermometer of the same model. 3) They would issue a return material authorization and I could return the thermometer to Amazon for a refund.
I chose to get the RT301WA instead of the RT600C because: - once bitten, twice shy regarding the RT600C - after playing with the RT600C I found that its lack of an auto shut off is a detriment. The RT301WA has all the features that I liked from the RT600C and it has the all important auto shut off feature.
In short, ThermoWorks came through for me. They demonstrated an excellent customer focused attitude.
March 3, 2011 Today I received the ThermoWorks RT600C cooking thermometer in the mail. I purchased the RT600C from Amazon.com and it shipped directly from ThermoWorks.
Functionally, the thermometer works as advertised. I tested the thermometer speed and calibration using an ice bath. The thermometer went from 70.4 degrees to 32.5 degrees in around six seconds. So my RT600C is accurate to manufacturer specifications.
The thermometer I received has a problem. It will turn itself on if the probe passes anywhere near a static electric charge. Even worse, the RT600C doesn't have an auto shut off feature.
Imagine this scenario: you put the RT600C in a drawer, it turns on by itself, and the battery is dead when you need to use it.
I called ThermoWorks customer support at 800-393-6434 and they: 1) Acknowledged the static electric problem that affects RT600C units. 2) Explained that it's "OK" that RT600C turns on by itself because the battery has a 5000 hour life (around 208 days). 3) Directed me to other (more expensive) models in their catalog that do have an auto shut off feature.