 I'm Peter Burris and welcome to another Cube conversation from our Palo Alto studios in beautiful Palo Alto, California. We've got TeamViewer with us today. And that includes Oliver Stein, who's a CEO, and Alex Post, who's the Director of Product Management Enterprise. Thank you very much for coming on theCUBE. Welcome to theCUBE. Thanks for having us. So I'm going to start with my own little bias. TeamViewer is one of the leaders in remote device access. It's been around for a long time. And I will tell you that there are a few times when I've been happier about remote device access than when I've had a problem. It's one of those technologies that you don't realize how dependent you are. But remote divide access is evolving like everything else. Digital business is forcing a lot of different changes. IoT is forcing more devices in more places, greater dependency on business and how we're utilizing these devices. More risk to their failure. Oliver, let's start with you. How is this problem emerging and changing? Where is all of these technologies going? I think you're putting it very, very rightly. It's a much, much bigger topic to connect remote devices than it was 10 years ago, for example. So it all started with connecting two computers and one person getting help of another person. But if you think about the device proliferation, the mobile devices that are out there now, you're using your mobile phone for all kinds of new applications. Then we have the industrial space now, the internet of things. There's many, many more devices which are out there. The devices collect data. The data should be used to have more preventive maintenance, cost efficiency, better processes. And companies want to use that data. They want to access their machines. They want to have the possibility for people to access their digital assets in the company. And that gets very complex. It's multiple platforms, multiple devices, multiple geographies. And enabling that is at the center of what we're trying to do. Enabling remote connectivity across the globe for all the different use cases, really. And that's what we're trying to invest in and innovate on. So it's remote access for virtually anything that performs a function within the business. But also we're adding to that capability things like AI, vision recognition, what's not the ability to hold a camera up to a device. So you might have a lot of telemetry data about how a device has been performing. But the problem right now might be associated with something else. So being able to add to it the ability to capture visual information, to use that phone perhaps as a way of providing scripts or visibility and what to do next. But really what we're trying to do here is a general approach to bringing the expertise about the device to someone who's trying to operate the device so that we can fix and improve and sustain performance of things better. Have I got that right? Yeah absolutely, that's exactly the point. So we have like the devices are somewhere, they're out there and the expertise is very often with the cloud business models, the expertise is often sitting in central places. And you need to connect those two in the best possible way. And that gets complex, it has to be secure. So we have to have an infrastructure that is capable of doing that in very different circumstances. So it could be a device talking to a device. It could be a person talking to a device. It could be, as you say, out in the real world where it's not connected to a computer, but it's somebody standing in front of a machine with very, very complex displays and needs to navigate through the displays and needs to get help to actually adjust or tune up certain functions of the machine. And you can use a phone, an iPhone doing that with augmented realities, pointers and really help this person guide to that. That's a new application, a new use case, which is now evolving certainly with AR VR. And that's what we're also working on. That's the one end of the story I would say. A human trying to do something in real world. And then you have the other end, which is devices talking to each other, almost optimizing themselves, all enabled by internet of things, connectivities in very different circumstances. Yes, absolutely. But it's a way of dramatically reducing the outage time, dramatically reducing the cost of performing fixes, of providing expertise to the operator so that the operator doesn't have to have complete and total knowledge of everything, but can reliably, securely, and predictably rely on that expertise wherever it is in the world. So what we're talking about is we're talking about more devices, deeper penetration of the use, potentially greater risk, and being able to ensure that we can match that expertise to the device when it needs it. So where are some of these use cases? What are these use cases going to look like? I mean, this is very interesting. I think it started already years ago that actually customers that got the idea of remote connectivity to their devices they looked at their business processes. So we're not talking at the IT environment anymore. We're not talking IT help desk, IT administration. We're talking real business processes. Not just digital assets, but real assets. Real assets out there, production facilities, service facilities, maintenance processes, and customers were thinking about how can I use remote technology to really drive efficiently? So there's an owner of Snow cannons who's of course not going out to the Snow cannons and trying to manage and steer the Snow cannons. No, he's reading the sensor data, the weather data, the condition data, and then steering that. We have fish farming that actually have sensors for the different water ponds and they're steering the flow of nutrients and water into the different ponds. They do all that remotely. We have- This is not just fixes. This is, no, this is management. This is management, not optimization. This is your normal process. This is your normal business process. That's also why I think it takes some time for companies to invest in that. It's a problem to really think, okay, this is my core business processes. This is not the IT environment trying to be a bit more efficient. This is kind of influencing my productive system. So if you have a windmill, you have to think, what can I do remotely with a windmill? What should I do onsite? But the moment you think about, I can really connect into these devices and connect these devices to each other, to other places, to a central help desk or to somebody external, the moment you think about it that way, it opens up a massive amount of business opportunities. More complex because you're really touching your core processes, but of course with much more potential gain. So it's really many respects, almost like building an expertise cloud where the expertise may be over here and you want to get greater fidelity of that expertise to where the optimization or fix or whatever else the use case is, is actually located. So how does that translate into kind of core capabilities being provided? Ah, that's the, now, so if you think, if you put it that way, then distance can be huge. Geographical footprint or scale can be huge. The multitude of devices creates complexity and then of course we have security problems. I mean clearly it's important to make sure that the connections are secure, that the data flows and stays within your company environment. So you have to have a solution which is able to combine all the different platforms, all the different devices, operating systems globally, high performing, very high performing, so you need to be able to make connections which are very performing so you shouldn't connect a windmill in Japan with a head office in Japan by running through a server infrastructure, for example in Germany like where we are based, you should really make that more local. Those are the type of complexities around that solutions and that's where I think TeamViewer is very strong to make sure that it's a high performing product that caters for these different needs by being nimble, easy to deploy, cloud-based and securing, having secured connections between these devices. So Oliver's describing the world, Alex, goes way beyond remote device access. So you're managing a set of products. What are the products that make this real? Yeah, so first of all, we really want to extend also into the enterprise market and this is one product which we are really now developing and publishing quite now today. So and the enterprise market is a new market for us and it's important to us because enterprises really have different requirements, different needs to compare to the normal SMB markets. So and we asked ourselves what are the requirements, what do we have to do to make the product more secure, to make the product more scalable and to deliver the right performance which the enterprise organization really needs. And we came to the point that we said, okay, the functionalities, it's about really manageability, it's about integrating the product into the existing enterprise environment, into existing systems, so like a central user management for example, so that the IT department of such an organization can easily manage the product, can easily deploy the product, scale product with just in a few minutes now. So and that's where we are right now and that's where we come now with the new product. So we implemented now a single sign-on functionality so that Team Fuhrer really integrates into existing identity providers like Microsoft Active Directory and others. The next thing is about having a mass deployment capability so that Team Fuhrer can be deployed silently without any interaction by end-user. And last but not least, it's also about auditability, where we often these kind of organizations having audit processes in place or have to document specific parts of enterprise solutions and there we introduced now an audit functionality where you really can see what happened in a Team Fuhrer session. So for example, who joins such a session, which files have been transferred and such kind of events, as well as the configuration. So whenever someone in the IT department is changing the configuration on the product, this gets be locked so that you can see at a later time what happened who changed configuration. For example, if someone adds an additional user or deletes a user, you can really see what happened within Team Fuhrer. So and these were the most important functionalities now to enter the enterprise markets. We had a lot of discussions and workshops together with customers and these were the most important parts to say now, look, we have a product which is enterprise ready and which we are going to deliver right now. So from an enterprise ready, I could think a better support for more use cases without any loss of security and greater certainty of assurance because as we go to these more complex institutionalized arrangements of how we combine expertise and services together, we need to assure that the services being both delivered and has been delivered according to what we want. So when we think about that, I mean, look, Team Fuhrer's been around for a long time. And as I said, we're way beyond this remote device assurance here, remote device availability. So what has Team Fuhrer learned beyond just the technology, but as a corporation that you're trying to bring to ensure that problems are being solved today where problems can be solved more in the future as well? Yeah, I think the key point is that it's the breadth of the use cases really, right? If you provide, which we do, a horizontal solution which is enabling connectivity with certain security features and performance features, you have the luxury that you have a customer base out there that is really using that technology to empower new solutions. So they building use cases around that. And I think what we're doing, we go really customer group by customer group to understand, okay, what are these customers doing with our solution? And that helps us a lot to innovate from there. And when we go into the industrial internet of things field, for example, we have seen many applications already. And that helps us to understand, okay, which devices do we need to be able to connect? What do customers do with the data? So how do we display data? How often do they need to see data? What do they do with the data then? So there's a lot around this data management piece as well because very often IoT cases are collect data from a machine, look at the data, evaluate, trigger actions, improve the production flow or anything like this. So we learn that and we use that to feed that into our IoT solution, for example, or into our enterprise solution and make that more workable for more customer groups. And then we can engage with customers and not talk about, here's a remote access solution that you can buy off the shelf and it's a product that you can use or not use. No, we can talk about, how should you think about your business system? How can you improve your data flow, your service processes to make it much more efficient using a solution like ours and most often also using more hardware from other people and other software pieces. And we integrate with other software vendors, for example, to make sure that this is a solution that is workable for certain customers. So connecting access to or connecting expertise, process wherever in the world to where it's needed, whenever it's needed. Yes, exactly. Yeah, that's the point, yeah. I've really enjoyed this, thanks very much. Thank you. You've opened my eyes to a technology that I certainly have used significantly in my time and I really appreciate it. Again, so we've got Oliver Steele, CEO and Alex Post, running products at TeamViewer. Thank you very much for being on theCUBE. Thank you. Thank you. And once again, I'm Peter Burris and thank you for watching till we have another CUBE conversation.