 Hi! This is Ella from When I Work. Today, employees are going to learn how to swap or drop shifts on an iOS device. Dropping a shift removes it from your schedule to another coworker, whereas swapping a shift will replace your current shift with a different one. To swap or drop a shift, tap my schedule. Then, select the shift you'd like to offer for swap or drop. Select either swap shift or drop shift. I want to swap my shift, so I'm going to tap swap. You'll then see all the shifts that are available for swapping. Select the ones you'd like to work and then tap send. An alert will automatically be sent to your manager, letting them know that you'd like to swap your scheduled shift. If your manager approves it, notifications will then go out to your coworkers, and the first coworker to accept will receive the shift and you'll receive theirs. If you'd like to drop a shift, go to my schedule and select one. Select which coworkers you'd like to drop your shift to and then tap send. Once your request is approved by a manager, the first coworker to accept will receive the shift and it will be removed from your schedule. Swapping or dropping shifts can be done with minimal effort from managers and gives employees the power to adjust the schedule to their liking.