 Welcome back to Taylor sales tycoons. I'm Cody. I'm Jacob. This video is about manager approval and just explain what that means What is manager approval? Well, what it is is the the agent whoever's on the phone Getting approval from the manager to do something. So like in our call center We have a rule that if they have to quote below 50, they have to get manager approval So they have to put the prospect on hold. They have to come to me. They have to say Jacob Here's the situation. I Quoted them what we were supposed to quote them. It's not in the budget and now we have to go below What is our threshold? And so from but from now on what we're gonna do is instead of them coming to you I'm gonna do we're gonna do this you they go to you and then I want you to run over across the office into my office Hey owners approval never gonna say no no say no. I'm gonna start saying no every time what it does On the prospect side at least what it does is it makes them feel like you are going over and above you're you're getting outside of the box You are doing something that we don't normally allow exactly to get them the best deal. Most people are used to paying more But we're going to make an exception. I mean they do it in all types of call centers all types of business There's small little tricks that honestly work, you know, and it's just it's not that it's It's a good thing to do because it's just a personal rule of ours That we want to sell larger cases when we can so yeah, we'll make up that hey You got to get manager approval under 50 and in other times. It's just that that second So sometimes as a manager to get manager approval, I'll come in on the call and that it's that second voice It's that higher-up person that you know They're getting moved up in the totem pole and they're talking to you know the person who in their mind They think I can I can work some background magic and make things happen when in all reality I'm just another voice talking to them But in their mind they're thinking. Oh, I'm talking to the manager. Have you ever said no? I mean now if it gets too low What's too low 20? 15 20 8 20 22 20 was 21. What would you do? 1999 Diana comes to you Angela comes to you Judy comes to you DP comes to you and they say hey, it's $18 Raisin bump up a little bit we'd take it, but it's just it's just a principle of it is we like adding that There's a lot of layers you can do yeah We enjoy doing the manager approval because it adds an extra layer to it and it gets them used to trying to sell Yeah, bigger policies at the end of the day. It's more money for everybody. It is win-win