 Hello, and welcome to this week's edition of Encompass Live. I am Kristin Burns at the Nebraska Library Commission. Encompass Live is our weekly online session event that we do here at the Commission. We started in January of this year. And we cover any sort of library activities that will be of interest to librarians and staff workers across the state. We have guest speakers in some time. Today we have the commission staff, I'm speaking. We release every Wednesday at 10 a.m. Central Time and they are free one-hour sessions. They are recorded as well so that if you are not able to listen to our live recordings here on Wednesday, you can listen to one of the recorded sessions. Okay. This morning we have staff from our reference department meet the librarians behind the ready-reference interlibrary loan system. And I guess I'll just ask you to take over. This is Julien Bethelby. Thank you for everything you need to know about doing interlibrary loan with the Library Commission. Welcome, Robert and Stanton this morning. Thanks for joining us. We have a small group. Oh, and Alana is on. Hi, Alana. This entire session is her idea. So we'd like to dedicate this session to Alana. Happy belated birthday. Thank you for joining us today. What we're really going to focus on is interlibrary loan and how things work in that particular world and from our desk. And you all are opposed really. So we're happy that you joined us. Please ask any questions. We really want to be of service to you and want it to be a smooth system for you. So I'll introduce myself and then I'll let the lovely librarians on either side of me introduce themselves. And I hope that you have some faces with some names by attending today. I think that's kind of nice. We never know what you all look like until we meet you at conference. So we hope this is helpful for you to know what we look like in some way. I'm Lisa. You know we always introduce ourselves with our name on the phone. So we only have one man. So if you talk to a woman, it's likely one of us for Susan, who's at the reference desk right now. So welcome. And I'm Lisa. I've been at the library commission for two months. Oh, gosh. Since 1992. And it's been great. And I'm really happy to be here. And I thought I would do some icebreaker thing. Poor Julie has been the survivor of many of my icebreakers. I think it's fun to just sort of talk about something non-librarianish. And I prepared them. And I said, I want you to tell them something about them that they would nor nearly know that it's unusual. And so here's my big admission. I'll give them two. I've never mowed a lawn. And I've never boiled an egg ever in my whole life. And I just got over the last weekend. And I plan to continue on with that. So whichever one of you want to go next. That's more exciting than I thought. I'm Julie. I'm Julie. And I've been at the commission since 1995 to unusual. I thought these are unusual. But I love rain. And this comes up because it's raining today. It is indeed. And I grew up on a cattle ranch in the Sand Hills. And she learned to drive at the age of? Eight. But I was a light boner. I was in the Sand Hills. I remember seeing one of those kids driving when he was two in a free field around and around in a circle. But he was in a cattle ranch. So I was a light boner. I drove to the long room school house when I was eight. Starting when I was eight. And last but not least, wow, I'm back. I'm Beth. I've been at the library commission since 93. It came the year after I released it. And now it's been a great ride. I've really enjoyed working here. And we'll continue to. And let's see. I did not learn to drive until I was 21. And I am so old that I hope at least some of you have heard of Randy Bachman. But I actually saw him perform in Winnipeg before any of you. He would have been famous with anybody. So that's how old I am. Well, we talked at this first conversation with him in a different way. When you call or when you eat, you'll know a little bit more about us. And we really do want to meet you and get to know you. So today, what we want to do is go up to the basics a little bit of interlibrary loan. And I think had we named our session that more folks might have understood what we wanted to talk about today. But for those of you who are signed up today, if you ever want to play this for staff or refer to something, this might be a good training tool. And so keep that in mind if you've got new staff and you want to show them the ropes of interlibrary loan. That's really going to be the primary core of our conversation today. So what I'd like to do first, and we'll each take a turn talking about things is we have something online called the interlibrary loan tip sheet. And that really walks you through the basics of how everything works. Chris is showing you the URL for it right now. And it is in the slide set. So you could get right to that. And really everything you're going to need to know, at least we hope, and if we've forgotten something let us know, is on that tip sheet. Oh, okay, Chris is going to show it. And then our pictures will go away. There it is. That's going to show you everything you need to know, hopefully about doing interlibrary loan with us. If we ever need to update anything, let us know. And you can always just print that out and keep it next to your phone. So I'm just going to walk through the highlights of this. And I think you probably may know all these things, but hopefully we'll head on something that's new for you today that maybe you didn't realize about interlibrary loan. How to make requests from much. You can do phone calls, you can email, you can fax, and you can fill out the form. And I thought I'd just give you a practical note. Listen, none of those get priority one over the other. We basically just go through them one at a time. So if you fill out a form, or if you email something, one isn't going to get precedence over the other. Some people do ask about that. And I certainly wanted to assure you that no, we just go one at a time. If you're doing the form and you have several requests, you may want to make it easier on yourself and fill out a whole list and send it in as an email request, rather than filling out a form each time. It depends on how you like to keep your records on your side. So if you want multiple copies, you certainly wouldn't need to fill out a form for each copy. Occasionally people will do that and we'll get a little confused about how many copies you really want to a book. So that may not be the most clear way to let us know that. It is important to let you know that nothing gets priority. If phone call doesn't beat an email. So go ahead and choose whichever way works for you. What we want it to be is most convenient for you. There's our 800 number and some people ask us, does the reference desk have a direct 800 number? And we do not. So you do have to call that number and ask for the reference desk. And that will be the quickest way to get to us. We are always here eight to five, Monday through Friday, central standard time. And there will always be a light burning at the desk. Almost without exception, one of the three of us will be there. It's the exception of just a few hours of life right now when we're all here. And then there's the online form that's given in the URL in the tip sheet, the fax number and really whatever works for you. That fax machines is really right where we are. So what we can't miss it. It'll come right to us. We have two fax machines here at the commission. So it's really right there. That's easiest for you and your emails down and your phone is busy or something. You know, consider that as an alternative. Okay, so that's how you can contact us. And these are the important things for when you request items. There's just a few caveats. When you, if you request something, it does have to be older than a year old. And that really just is because so many libraries will not loan you more items. I think that's up in the top. Is it there? Okay. Yeah. Yeah. So if it is the best seller or, and I think this is gonna date this broadcast, if it's, you know, any of the Twilight series right now by Stephanie Meyer, something that's really hot, something that Oprah's reading, something that's the shack right now is the best seller or the today's show of reading club or anything like that, we can be sure we're probably not gonna be able to get that at all. If it's on the best seller list, if it's new, these are the things we're not gonna be able to get for you. I put myself on the waiting list for the audio file of Twilight and I know there's 16 of 18 people. Yeah. So we will often check Lincoln and Omaha's public opacs to see how popular things are. It's just kind of a litmus test. And people will say, well, I don't know if it's new. Well, the way we'll check is either in books to print which you've got access through to Nebraska access or Amazon hasn't really stayed. And you're looking for the hardcover release, not the paperback if there's multiple copies of it. So just take a look to see if it's too new for your customer. Yeah, and it's right there in the last 12 months or on the seller list. And for those of you who have book clubs, we can do multiple copies. Do try to tell us how many you need in your first request. Sometimes going back in and getting another copy can be a little tricky. So if you need eight from the get go and you've only got six readers, go ahead and ask for eight at the start. And also don't forget about our book club kits that we've got here too. And we talked a little bit about those on the last week's and conference session. So if you need to hear a little bit more about book clubs, listen the last week. The only things that we need from you, particularly are for you, just keep your records when you receive any items because we do interlibrary loan for about 300 libraries, school and public libraries. We keep all the circulation records for all of those interlibrary loans coming and going. So when you receive an item, we really need for you to let us know when you get it and you can email that. Yep, and that's the part in the box. We have to consider that to be of some importance. Thanks Christopher for navigating so well. Every interlibrary loan during the course of its loan has an eight digit number. Sort of might be social security while it's out of its home. And that number uniquely describes that book. And it was called a request identifier number. Sometimes it's not a barcode, sometimes it's labeled that way. Often many libraries have a different way of printing that item. But that is the unique number and it very much helps us update the record. So when you receive it, when you return it, those are both things we'll need to know. And very importantly, if your patron ever needs a renewal, if you can keep an eye on that due date, so many libraries really want you to ask for renewables before the due date. They're very charitable. There's just a few that aren't willing to grant renewables, but they really wanna know before the renewal. And some of them will say that exactly having their policy. And again, you'll just say I need a renewal on the Persian Pickle Club. This is the R.I. number. And I know you ladies have all done this before. So I feel like I'm telling you things you already know. Let's see. We can request AV. We can request DVDs. We can request books with computer disks. We can request all kinds of things. Certainly the lending library can just say no. But we have tried all kinds of things. Some exceptions would be the historical societies that prefer like our very own does for the patrons to contact the historical society directly. They don't use an interlibrary loan OCLC method to get their request. So there are times when we will direct you or the patrons to that place for you to contact them and we won't even be a part of the process. So with that, I think I've gone through everything that's on the interlibrary loan tip sheet. Laura and Carol, Ellen and Cleone, do you have any questions about the ILO tip sheet? Have we left anything out? And Rhonda from Alliance. And Rhonda from Alliance. Thanks Rhonda. No questions? Okay. Alana has no questions. Thank you Alana. Okay. I'll just jump in from one question that I've been asked. I'm sure we all have is when it comes to asking for multiple copies as well as the limit. And we don't really have one. It is going to be limited by what you're choosing to ask for. It's something that hardly any libraries have. We do, when you're asking for a whole bunch of copies of one item, that's not a case where we're going to try to get everything you asked for from the same library. We have to spread it out so that we're not, for example, asking Lincoln City Libraries to provide us with six copies of the same book. So it's one of those, it depends kind of things. We don't give you a firm answer on how many. I don't know dare we say how many we've done. It's many as 30, I think at one time. Yeah. That's kind of hitting the upper limit. Because we just wouldn't be able to get that many. Right. I would say most multiple copies are right around the eight to 10 area. So that's pretty standard. And certainly about as big as your book clubs would be. So, yeah, that's a great thing to bring up. It really depends on the holdings and WorldCat. Julie, what would you do next? This is kind of backtracking, but the people who are listening, I think are all very good about this. Just in case anybody's listening to the archive. I'm just going to go this way. And they want to know what's the most important thing you do, if you remember to do one thing. And that's to let us know that you've received something. And the reason for that is, when a library supplies a material, they move the status to shift. And say you get the book, you use it, and you return it in. They can't, when they get it back, they can't update unless we have moved it to receive. So that's a really important step. If you do nothing else, just even telling an institute you've received it is probably the most important thing. Okay, Laura asks the question, if you're using the books for a book discussion, how long can you keep them? And just like all of your libraries have a circulation period, every library that loans the material has their typical circulation time. Some are more generous, some are pretty restricted. Maybe 28 days, maybe 40 days, it just depends. We don't really know when we go out there asking them, who are the big long lending libraries? And Laura, that would be an important for you to keep track of your due date, so you could always just get your renewals in. And Julie? Well, we do, that's something that we control, right? We don't always know in advance where those are, but I will tell you that we tend to, we do know some libraries very well, like in Nebraska, and if we know that some libraries don't offer renewals, we tend to put them further down the list or not use them when it comes to a request like that, we really know that you're gonna need it for a long time. So what we do know, we try, I very hard to get things from libraries that we know offer renewals, when we can. The longer you do, I know this from when I work with the library, the longer you do with the library, the longer you get to know the particular lender, the good lenders, the lender that's been sent to how you need to, and whatnot, or you can service, even a lot easier. Right, and it's something else I neglected to mention, you know, you should turn in your requests, and again, I'm talking to the, I'm preaching to the choir here, because you all are so good at this. You should turn in your request a week or two ahead of time. We are often spoiled by our Nebraska libraries who get things there overnight the next day, you know, sometimes within two days, and people are always going to the first hour. We have terrific Nebraska lending libraries, but there are cases where we have to go out of state and things do take longer, and it often surprises our customers because they're so used to getting things quickly, and they'll say, where was my book? I asked for a week ago, and that is really still within the typical time of lending. We'll say one to two weeks, but if you've got a student for people working on your project or a book group, I would give yourself one to two weeks, and we are happy to ask for renewals, but that is pretty standard. And again, we are just so spoiled by our really fat-stacking Nebraska libraries, for which we can take no credit, but are happy to work with, and I interrupt you, you're gonna say something. Well actually, what you said just is a great segue into what I was thinking of is that sometimes we've been asked, someone will call or email and say, well, I need this book, but I really don't need it for another three weeks. Could you just wait and request it for me a little later? We place your request as soon as they come in. Oftentimes it will be less than an hour. We have, our goal is to always place your request within 24 hours, and with the exception of weekend or holiday times where we simply don't see your request, we always meet that goal. But we will place your request immediately, and as Lisa mentioned, there are over 300 libraries that we place requests for, and we simply cannot keep track of, okay, so-and-so needs it a month from now or whatever, is we are gonna go ahead and place the request as soon as you send it to us, but as Julie was saying, we're gonna be looking for places that will probably grant renewal. So okay, you may get it sooner than you plan. We're not in control of when Enverlander might actually send it out to you, but renewal is almost always an option. Any questions after that discussion? Are y'all doing? This is probably, these are all things you probably already know. It's kind of good to go over them again. Okay, well, we're gonna move on, and Beth and Julie have some things to share with you. I mean, Julie's gonna go over what we call a subject request. So that's the limit on the system. Yeah. And the slides you sent me. Yeah, that's fine. Yep. Yeah, just so that we can. Okay. I'm actually going to use an example that the last one that I could, the most recent one that I could find in an actual subject request that came in via email. And we do, you know, quite frequently have librarians who contact us and say something very similar to this. I'm gonna read you part of this email and it says, I have a student that needs nonfiction information for a report on premarital sex. I have an article in my files. I have not found a book on this subject that's available. Do you know of any? So, this is a typical, I'm just gonna go through how we would do this. And I can tell you quite our advice to you usually is in this case, but we would go to the Nebraska Access, which you can too. And this is the screen that you see. And over on the right, you'll see databases available and you would come up for Nebraska and you click there on the button. And then the next screen shows up. And you can see these are the databases that you'd be choosing from. The one that we always search for in our library alone is WorldCat. You can see it right under books there. So you would click on WorldCat. Oh, that's a nice. That's a nice. That's a nice. Nice little stuff. That's a nice. That's a nice. That's funny. We have Krista. She's dry-eyed because she's so good at it. Okay, and this is the search screen that you see. Then it comes up. And being a librarian, of course I try to make it into literally a subject request. So I did a subject, you can see I was stuck on the right. I did a subject phrase. I typed in pre-parallel stuff, I did it. And then I also limited it from 2000 to 2009. I wanted recent publications. So this is very librarian-ish. I have my librarian hat on here. And so let's see how many results that I got. Okay, now you can see it's 95. So 95 books, I limited it to books also. And so you can see the variety within this. And we have hearings to the Senate and that sort of thing. So it's quite a variety. And that's just for the last nine years, 95. So I would have chosen from these. But my recommendation always is, have your student do this. Number one, they know what emphasis, are they talking about teenage primarily sex? Is that what they're, which I'm gonna guess that's probably when their paper's gonna be on. So I would recommend that the student, and it's very easy to get your student on and have them do a search. They don't have to be as fancy as this. So we're gonna show an example of a typical student search, I think. So the next screen we can go is just doing a keyword search, putting pre-parallel steps in, and hitting search, not limiting it in any way. And we do come up with an enormous number of results. The slide comes in. Uh-oh. There we go. Okay. Yes, and you can see it, we get blocks, we get all kinds of materials. You can see it across the top there on the tabs. And, but actually, I think that for a student, this actually turned out some great things right at the beginning because we have the opposing viewpoints, which would be perfect for a paper. That's a great series. Yeah, it really is. And so right there we have, I could do a little bit of sectarian titles that are opposing viewpoints. That's what I'm talking about. That's what I'm talking about. I decided that I would have selected the teenage sexuality of opposing viewpoints. And so if you go to the next slide, you can see whatever it shows up. There it is. Oh, it's right up there. There it is. And if we scroll down, I mean, they could give us just the title. That would be enough for us to find this and place it. But there's also the OSTLC number is for their denouncing the accession number. And down there at the bottom, second from the bottom, the accession number, OSTLC number. That's actually the number that would be most precise in helping us to place the exact driver that the student chose. We have had librarians who've sent in the last descriptive subject requests where they just say, we need books on pre-marital sex or something like that. And we'll choose territory. They'll say territory and we'll send them. And then almost immediately they'll come back and say, oh, we return this one right away because she already had that one. Well, they didn't tell us that. We thought we were just selecting from the universe. They don't have anything. So it's good for when you make a request to always give us as much information as possible so that we don't mess up and send something that you already have. But in this case, I do think that the best option really is always to have the user. And they can do it at home. I mean, even if you didn't have a computer at the library, you could give them the information. They can search from home and make their choices. That's our recommendation. And if they want to do it at home, you can give them your password that they get from their public library or they can use their driver's license. So, you know, it's easy for them to search from home at their leisure. Maybe it's a topic they have a little embarrassment about and they do want to search privately. So that way they would have that confidence in searching on their own. And also, students sometimes choose videos. And they can use them for their papers. And we have a high school, actually, that we get quite a few requests from that include videos and books. So the students really are pretty creative and they're really much happier with things that they choose themselves. So that's our recommendation. Any questions about Julie's subject searching? Did that spark any questions that you might have for those of you who were seasoned? Can I ask you a question about how many of you have patrons that are using WorldCat in your library? Would you say, yes, I do have patrons using WorldCat in my library? Or Nebraska Access? No, you don't. Okay. Does someone say no? They don't. Okay, Laura, you don't. And Rhonda, Lyons, you don't have. Okay. Can you see that it might be better for them to be searching for themselves rather than us choosing for them? Because you would know them. They would know what they need. Is that, yeah, okay, good, good. We do our very best, but so often we just can't really know what they want. And so that connection that you make with them makes our transactions much more successful. So we mention that because we really want you to look great. We want those materials that come to your library to be so helpful to them and you to look like the magical library that supplies that effort with them. So however we can be of help, the more information the better. If you want to know more about using Nebraska Access, we did do a previous thing on the slide on it. Yes. It's a dinner archive. So go ahead and search that out. You'll have a whole session on that and come to the slide on Nebraska Access and the new Nebraska Access, the new website that just went online. Okay. Thanks for answering those questions. And Beth has got some things she's going to highlight. And... Oh, they weren't in today's... Oh, I use it all the time. Okay. I use it all of the time and we don't have much research done here. Okay, Laura. Thanks for that comment. Yeah. Thanks Laura. All right. Well, if this is a base team, we've done it. Now I'm going to ask you, Chris, to actually go live to Nebraska Access for the next part. Again, I feel like what we're preaching to the choir here today is you're probably well aware of this, especially if you were your patron and you used Nebraska Access a lot. But sometimes we get asked for a journal article request and then it can be all the way from something very, very technical, which we also serve state agencies so we get some fairly advanced medical and technical types of things. But sometimes we get just general interest ones which may in fact have come from our students. So, again, encourage your students to use it. So if you'd like to just log in. And I know we've talked about Nebraska Access before, but there are two things here, two databases here, which can really help you and help us too. And one of them is the Wilson nominee file. So are you, Laura, is this one I make you use all the time? Two? Are the rest of you use Wilson nominee file? Well, it is a full text database journal article. So. Elena likes it. Elena likes it. Yeah. She has to teach other people. So you're probably going to feel like every time you sign up for one of these, all we ever talk about is Nebraska Access, that if you could just clip into a homie file, Krista, and... For all the good stuff. Yeah. Yeah. And it's free to do it. Do your patrons as well. This could be the equivalent of a candy. Yeah, we'll see you as well, Kat. Yeah. Okay. Okay, thank you so much. This is just a reminder that if, per chance, you had a student or someone else who was looking for journal articles, this is a way to find some full text ones that you could get right away without having to ask us, and then us having to get them to somewhere else. And oftentimes, if it's something we think it's a more general interest type journal, we will check in the homie file first to see. And you folks are from public libraries, so I could also kind of view the eLibrary as another good place to look at, but it's fine. It's taking really long to load. Yeah. Sorry, you're all just kind of getting a blank screen here now, and we're just having difficulty logging on. So, thanks for your patience. You work on the Atlanta. I could just tell you what I did. We may have to. Yeah, this is really subtle. Well, those of you, I think particularly in the western part of the state may get asked about once a year for information about lane frost. And we often, we get those kind of subject requests. When he goes out of lane frost, and yes, lane frost was a stab that he's deceased, but he was a person, a young man who was a bull riser, but was unfortunately killed by a bull. So you typed in lane frost, right? Yeah, get a search, maybe it would take too long to actually do the search, but you would come up with two or three articles, and one of them would be particularly interesting. And you wouldn't have to ask us to ILL this for you. That's the point I'm trying to make, if we could ever get it to come up. There's a pretty good article and sort of illustrated. That's one of the journals that's indexed by Wilson. Okay, so that second one down, don't bother to click into it, but if you notice the little kind of page sign, that's full text. So you could actually click in there and most teachers will now accept something that came from a database like this as the original, which you might not see, but the HTML version is any pictures that were there. So that's important to the person, but if it's a PDF file like that one, yeah, and if there were any pictures, of course it would look just like the original article. Another approach was if someone had actually done the research and they knew that there was an article from the score it's illustrated, you could, I don't know if you can do it from here, if you have to go back to the opening page, you can actually browse for an article. You could either search for Sports Illustrated and Lane Frost, or you could actually go up, if you look at top right, close to the top, there's a journal for referee, yeah, not that one, use the blue arrow off of the side. Yeah, and you could actually browse down through the list, find Sports Illustrated, and you could browse directly to the article that way. So if you actually had an actual citation, I use this all the time when we get article requests, I'll just, I'd like to browse a lot. So then you could hit the S, yeah, sometimes it's a little slow, but you can drill right down and actually find the issue and then just browse the articles in the issue and find it, and I don't know if any of you had this experience, but if we could find it there, full text, we can usually download it and then just email it back to you, so you can have it the same day. As soon as we find it, or you can do it yourself and you wouldn't even have to spend the time, yeah, contacting us for it. So just wanted to make that point, this is a good place to look if somebody particularly needs journal articles, you may be able to find what you need without having to resort to a mistake to us. Any questions for Beth about journal articles or Wilson Web? It really is just all your storage and indexing all in one place, oh, Atlantic to all presenters. What are you asking? Be sure I don't know what I want to redo. Oh, okay. Well, it's being slow. We want you to wave your magic wand and make it faster. Okay, and Laura says, I have had the students use this, but they are usually interested on how many resources they can have from the internet. When they come here, they are looking for a book resource. Okay. Yeah, this is what we have struggled with some of the classroom teachers where they consider this an internet resource. But actually, it affects me if you find a PDF album. It is the journal. Right. There is no, I'm editorializing here, there's really no good reason why teachers should refuse to allow a student to use something that was found in Wilson Web as a resource because it's exactly the same as if they followed a copy of it out of the journal. Right, yeah. In my day, it was the Readers Guide. We sat down with the Green Readers Guide and we had to go actually to periodical stacks of books, usually in a basic sense, and this makes it much more effortless, but it's the same tactic that we all use when we were in school libraries. It's a matter of a lot of the teachers need to realize that things have changed and just how you access the same item, the same article, and a lot of libraries are due to budget and space revisions, a lot more so than budgeted. Eliminating their print subscriptions to the magazines, they're going online, database-only. They know, I don't even need the print magazine if I've got Wilson Web, it's the university or something like that. So there just isn't even the magazine sitting on a shelf studying more. That's not what the library is, it's the start of juggling. The libraries are saying, this is how we get our magazines out. Right. This is just a terrific resource. It's paid for you by your Unicameral, by your Nebraska government. This is really your government dollars. Hard work, so this is all of our library that's indexed by keyword. And I don't know about you, but I'm so spoiled by keyword searching. I can't hardly do anything without a keyword search anymore. And it's very simple. So I hope that you can maybe encourage your students to think about books and articles. These are the real deal. This is just because it's on the internet, doesn't mean that they didn't go photocopying our articles and timing magazines. Sure, and I don't know if we have time now, but a sister database to this is the Wilson Biographies, which is another one you can get for free. And same thing, if the teacher is insisting that they can't use too many internet resources, what's in the Wilson Biographies is actually the same thing that's in their printed Wilson Biographies volume. So it's really exactly the same information. So I wouldn't, it's not the same as having to start with Google search and finding somebody's website. So. And starting out as the reference library and that biography index was something I almost always wanted to, without exception, when a student needed an address for someone. That was just the place to go for an address when they needed to write an author or a sportsperson. There's certainly other resources to do that, but the real key for that Wilson Biography is address, contact information, an agent. And some students do have to write and that really was always my first resource to go to for that. And I chipped for this morning. I just typed in over in Nebraska. I went in and searched it and I came up with over 300 names. And the one that I actually went in and looked at was Hillary Swank. She's an actress. Yeah. Born in Lincoln, Nebraska. Academy Award winning actress twice. She's won the Oscar twice for her, let's see. That, yeah, that got me to 300. Or if you typed in Hillary Swank, you'd have gone right to it and it even has a picture of her. So you can get journal articles with tartness, it's a very cool text, but you also get an entry that you would have found. Yeah. These are just by typing in Nebraska. I think they're over 300. So if somebody's looking for information about payments to Brazans. 200. Okay, I like. Thank you for talking to me. Two round it up. Yeah. Cheered to the Grand Island, Edith Abbott Library, there she is. And I think they keep, it's pretty current information. I think they can constantly go in and update these. You can see why there's that key word, Nebraska, why it keeps showing up. So maybe that's all they need. And they show you right there that it's from current biography, which is also a printed resource. A very reputable printed resource. So any, again, I'm editorializing, but any teacher should accept this. It's exactly the same as if they, we had gone to current biography and photocopied that and sent it to the library. We have 20 minutes left this morning and we certainly don't want to just go on and beat a dead horse here. Do you have any questions about anything that we've gone over? Or anything that we should expand upon a little more that you would like some information about? Any questions from anyone? You really all are pros. So I feel like we're talking about things you know. Let me ask you this. Did we cover something that you hadn't known previously? You'd make me feel better if you think there was something that we, then we covered that you didn't know before. Can we hear from you all? Oh, thanks Rhonda. Okay. So you've picked up something new. Laura, did you get anything new today? You're pretty seasoned. Ellen, okay. All right, thanks, Laura. Anyone at Crawford pick up anything new today? You really are, are still very examples. Has anybody had trouble finding the request to identify on the paperwork that you should come to the book? Not Crawford, you know. Laura, do you ever have problems finding the request identifier who are really picking on, I'm picking on you today. Do you have trouble with finding that number? No, okay. We always email it to you when we respond to let you know we place the request. Some of the folks that phone in, sometimes that number has just eluded them at night. It's tricky though to be honest. If it doesn't go on the first round, that number will change. Yeah, there's that too. That only happens if you call me from Crawford. Well, we also wanted to just, the presentation was very good. How do we convince the teachers to use these resources? Laura comments about using journal articles. You know, I'm not sure about that. I don't- I think it's just an education issue for them. As far as you educating them on what these database actually are. For example, as I'm looking at right here at Wilson Web, this is just the online version of current biography. If a teacher is telling a student, go to the library and find those books on current biography, you'll find some things. What do you can say? Look, this is it, it's not online too. It's the same exact thing. And for whatever reason, some of the teachers just aren't kept up on that information, aren't kept up on how the fact that these books have now become online versions. And it's just a matter of educating them on it. And if it takes maybe going into their classroom and it's showing them this screen, print this out and say, look, this is where it's from. It just happens to be off of the computer, not off of the bound volume sitting on the stack somewhere. And for some libraries, as I was saying, it's the monetary issue. They can't afford to buy all the books and keep getting updates every year. Sometimes the database online may be cheaper and you get the same information. And in the ILL world, even if it isn't something that we or you found in Wilson Omni file, if we did place a request for an article to another library, it's getting more and more common that they're going to fill a request by sending us a file anyway. Then they either use something like Ariel and scanned it from print or they're subscribing to it online and that's what they're going to send us. These are PDF files from their online subscription. Suggestion. Oh, I'll end the comments with showing them the print magazine and a print off from Wilson Help. Show them the same article. Yeah, Laura, that might be interesting to print off the same article from Time Magazine and then from your shelf. Take the Time Magazine article and show your teacher, look at exactly the same thing. We would be happy to check out one of our current biographies to you so you could do the same thing. So you could educate your teachers maybe on an in-service day. Say, I want to show you what this resource is, what it does, how much shelf space it saves me. Maybe we shouldn't invite the teachers or an open house to demonstrate to them. That's Laura's perfect idea. You know, the always is that disconnect when I was in a public library to make that connection with teachers. They would often throw out these crazy assignments and we've all experienced it where there's no resource in the library from what they throw out or they just don't have that connection of what a librarian can really do to help them and their students. That's really never-ending so that the better your relationship is, the better for your students. So that's an excellent conversation. Thanks, Alana and Laura. You could even advertise it to find them that you're going to show them how they could increase their collection, make their collection bigger or something like that. And offer them cookies. Cookies. Cookies. Yes. Yes, if you can make cookies, they will come. A bit cockier. You know what I mean? Think about it. How many libraries in most of the communities in Nebraska can afford a collection that has a statin and even magazines in it? Or how many can afford a correct biography? And what's great about here in Nebraska, this is not the way it is across the whole country. In Nebraska, we set up Nebraska Access and got special money and we got the legislature to get money to purchase this on behalf of every citizen in the space. Anyone can use all this stuff for free. No cost to you, except for you already paid for taxes. And so this is a great thing that's making each other teachers too. This doesn't even cost us our school or anything. Costs us nothing, except for knowing where to go and knowing that that's where you are off in Nebraska Access. The other issue to bring up is, you know, everything is not Wikipedia on the internet. There's Time Magazine, which is proprietary and something that Nebraska subscribes to. And I think the word proprietary is something we don't really talk about much. Just because it's on the internet doesn't mean that you didn't have special access to it. A Wikipedia entry has its value. Actually, I use it a lot in reference for quick data. I certainly can't see that. But I wouldn't put it up against current biography for having more vetted information. I would choose current biography and then maybe a Wikipedia entry alongside. But that's proprietary. We've subscribed to it. Wikipedia is a good starting point. And then on almost every article I've looked at, there's citations at the bottom of it that are to the actual articles so they got the information from. The news reports the Time Magazine, the actual official homepage of whatever this article is about. But I think it's that Wikipedia entry that's tainted some teachers to say that's an internet resource. So I think that's an excellent point and maybe a whole session worth talking about what's valid on the internet for students and teachers who agree upon. But Laura, you ask a really good question and Elana has helped us and, yeah, they cookie, it's really good cookies. And they will come to your open house and you can make that relationship with your teachers of valuable ones to your students and you will not be frustrated by what you can provide for them and already have. Any other questions that we can answer? We don't wanna go long just because we can. All right. Oh, it's nothing. I keep thinking of the problems. I don't know if it's ever happened to you but it's occasionally happens to other people where they get a book they didn't ask for. And sometimes it's because we screwed up and placed it for the wrong library. I did it at my stuff last week. Sometimes it's a problem at the other end. And I would defer to Julie to maybe explain why occasionally there's a mix up in mailing labels or something like that where the lending library inadvertently sends it to you instead of somebody else. It's usually a mailing label search. It is the wrong label and the wrong box. So it's important when you return those. It's good to talk to us first. And sometimes if, and I realize, not all libraries have multiple staff members but some do and sometimes one will call it in and forget to write it on the notepad. And so the person who opens the box looks at the notepad but they keep track of these things on it and says we didn't order this. But, and they just need, so you need to visit with us first to see if we messed up or put the mail first. We save your emails for literally years. A mailing label switch or something like that where they just sent the lending library sent it to the wrong place. In that case, you'll need to put a note on it that said we did not order this. And sometimes we can figure out if you give us a clue like that, we can figure out which library might be getting yours and you can even switch on, you can send them directly to the library that did request it and they can send it directly. That way you give them faster than routing them back to the lending library. So it's good to visit with us. That's going to be my advice. First talk to us about this strange item that showed up on here, your mail box. And it will help you sort it out. Well, it's in a while though and then your library just goes crazy in the wrong direction because your name of your town's having a little like another town or Ohio or Michigan and they really go to the wrong spot. And we have no record and we can't look for anything. And it just, there's so many things that can go wrong in the library alone. It's just detail laden and things can go in the wrong direction. I would advise when you return those folks to put a note on it that said we didn't order it. You should check to see who did want it because otherwise that one who requested it will never get it. And they'll be waiting and waiting and waiting and then when they finally investigate it, the library that got it back will have checked it in if they don't have a note, not even realizing that it never got to the location that was supposed to come. Yeah. While it seems frustrating to you, we're happy to help you solve the mystery. It happens all the time. It's no problem for us. We'll do as much investigating as we possibly can to make it make sense to you and to us so that we can communicate with the lending library who had our booth that day to see where it's supposed to go. And we know it's annoying and you will have to pay the return postage. But many of you are very helpful and are willing to just forward it on if we can figure out which library it should have gone to to just forward it on to them. And we track all that sort of thing too. So we, I think you're all very good colleagues and helpful to each other too. I mean, it's happened many times where we find, you know, someone lets us know they got something that they shouldn't have gotten and if they, if you can just wait a little bit until we have a chance to respond, oftentimes we can tell you who it should have gone to and we usually, the person who didn't, who shouldn't have gotten it, is willing to send it on to the lending to each other. I'm saying you get the wrong format. You might have ordered an audio book and you get the print and it was, it was completed and looked carefully at the request. So we can usually call and say, I'm really requested that I'm CV and then they'll just the same library. We'll immediately be, you know, respond and send you the CV, so. Yep, it's an imperfect process. Right? It works really well. But there are snagging from time to time. We also just wanted to say whenever you have a reference question in any store and in a library, a lot of reference are so married together. And they never hesitate to ask us if you're stumped on something. I think we both agreed, at least I would never want to work in a one person library. I certainly need someone to bounce things off. And amongst our staff here, I'm amazed at the knowledge that we have or contacts that we have, or spouses that we have who have access to great resources. So we try to be really, very well connected. And so if you've got a stumper of a question, we love those. We'd love to help you and call us with anything or email. It's never too odd. I'm always intrigued by someone who says I have a really hard question and inevitably those aren't the hard ones. Those are actually pretty simple or are not as odd as some that we've had. So never hesitate to ask us a single thing. We love being reference librarians. And that's why we're here and still at it after so many years because we can't meet enough of it. So call us, email us, fax us, fill out a form, however it is easy. And we have actually online chat if that's something that appeals to you and that you don't even have to identify who you are if you don't want to do so. You just come to us as a number and we don't know who you are and we'll do our very best to help you. So we are grateful you are there. You are our job security. We need you. Thank you very much. Indy, last call for questions. Alana, it's all for you. We do this all for you. Thanks, Laura. Crawford, do you have a question? How can we answer your question? Oh, she just, okay. Oh, thank you. Thank you so much. We're really glad you joined us. It's nice to get to meet you. Okay, well, if there aren't any questions, we will finish up and sign out for the day. Thank you very much for attending today. This session was recorded. We'll be available this afternoon for you to re-listen to it or because you're recording. Hope you'll join us next week for Encompass Live where our topic will be Google Maps and Alana Navani who's right in there. We'll be telling you how you can use the full tips and tricks for using Google Maps and how it can be used for your library and your library websites. Thank you very much. Goodbye. Bye-bye.