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Published on Jul 1, 2011
The reduction of administrative cost through the use of Information and Communication Technology (ICT) is currently a key priority in European Union and internationally. The innovative use of ICT can also make a significant contribution to achieving administration's sustainable development goals; a user-centric approach can contribute towards reduction in the administrative burden on administrations, businesses (especially SMEs) and citizens, can improve quality of life and can contribute towards trust in government and democracy.
The eGOVSIM model that is proposed by GIC aims to provide administrations with a tool to calculate the gains from digitising and making interoperable services for citizens and businesses. It provides a toolset for analytical cost calculations based on the various process steps and the information needs of each governmental service. The tool supports the definition of several service provision scenarios, such as front/back office system interoperability, cross-system or cross-organisational interoperability allowing the calculation of time, effort and cost elements and relevant gains from the application of each scenario.