 Hey fellow buddies. Thanks for watching. All right, you guys. I have a quick little video here for you guys I was over watching a video that the rebel reseller put out and I Don't know if I've ever used this before but if I have I forgot about it you guys This is so fast and easy The quickest way to get a response from eBay and get negative feedback removed I just tried it after watching her video I had one that was removed and One that was not and I'll tell you about both Situations and then I'm also going to show you a clip from the rebel reseller Where she got two items removed and she tells you about it and I did get permission from her to share this clip but You guys how did I not know about this? So I'm wondering do you know about this? So I'm going to screen share here and show you guys Exactly what I'm talking about here All right, so I have my screen share up first off I want to say please go and sub to the rebel reseller She is almost a 2k subs her channel is growing like crazy. Her views are amazing She sells tons of plush, but she is also a very well-rounded seller that sells a little bit of everything Her format is very similar to mine my what sold videos So I think you guys will really like it the video I was watching is I sold 43 items to one person To one buyer. Oh my goodness you guys go check it out But I'm gonna show you the clip about feedback after we talk about how you do it So stay tuned for that. Please go subscribe to her in one of her videos comment Bolo buddy sent me and sub her up you guys you will not regret it. She is amazing Super kind super humble. You'll just love her channel Okay, so I'm in here and if you go over to seller help and you click on that It is going to take you Maybe let me click on it again into request assistance. This is basically eBay customer service you guys Request to remove feedback request to remove the defects request a selling limit increase This is great for new sellers report an issue with a buyer and need more help So what I did is I clicked on request to move removed feedback I had to hear this one eBay did not remove the other one was removed in like 10 minutes You guys it was a global shipping thing and it qualified now This is not going to work in every case if somebody left legitimate feedback Your feedback is probably not going to be removed But there are cases where eBay will definitely remove it and this is a great option When you click on it It gives you a comment section where you can go in and type what the issue is and why you think that eBay should remove the Feedback, which is great because you get to tell eBay your side now in this situation I don't know if the person that checked the The messages so I'm just going to tell you what happened here this person left me a negative feedback I reached out to them and I said Hey, if you're not happy with the item, I'm sorry that you misunderstood the listing. It was completely They ordered by mistake it was their mistake and I said please open a return I'm happy to take a return. They opened a return. They returned the item I asked them if they would consider revising the feedback for me. They said yes I sent them a feedback revision and They messaged me back saying they could not get it to work that when they clicked on it It was not working so I don't know if that was user error if eBay was glitching But I have a bunch of emails back and forth of them stating they cannot get it to work I reached out to eBay for business on Facebook asked them if there was anything they could do to help me and they told me no That the buyer would have to reach out to them directly and request that they change it I really feel like because I had proof in the messages that this should be a situation where eBay can go in and just fix the problem I feel like it puts a burden on the buyer to do additional steps if eBay is indeed glitching so They said no so I decided to also request to remove feedback through this service and they said the same thing that this one Was not eligible for removal So unfortunately, um, I'm stuck with this one. So it's a case-by-case situation I wish eBay would have looked at those messages and removed the feedback But they did not The other one again was removed in 10 minutes you guys maybe less I don't know just amazing the service was so fast. I'm super excited about this So definitely try it again. We're going to go over here I'm on my listing page and I'm going to the seller help And I am clicking request remove feedback. All right So I'm going to take you straight into the rebel reseller where she talks about some feedback that she got removed Again, you guys go sub her up. She is a wealth of knowledge and let's hear what she has to say This is gaffa. Let me tell you a story This teddy bear sold for eight dollars and five cents Uh, I think it was yesterday morning. I wake up to a message from this buyer Saying that she hasn't received it And I went and I looked at the tracking and it said that it was delivered like January 19th So I just sent her a message Kind of the same blur by always in the tracking is showing delivered. Please check with your post office They do have gps tracking and they can tell you if it was delivered You know to your address I instantly got a negative feedback And I just wonder this is where my brain went I'm just wondering does that work for her that she does that And then a buyer will or a seller will contact them back and say Let me give you a refund if you'll remove the feedback But I didn't I clicked on that little button That's up in the right hand corner that says seller help Asked them to remove the feedback stated just bluntly that it's tracking is showing delivered and within probably 10 minutes The feedback was gone I think too many sellers Get upset when they get a negative And just go ahead and start offering to refund if they'll remove the feedback And then sellers are learning that if you give somebody a negative Then they're going to um Hopefully get the item for free or discounted For free in this case because she said she didn't get it and I feel bad Because you know, I think it does happen sometimes that things get stolen Some things get misdelivered But you know, it's not our fault so There's our little teachable moment You know I'm loving that button eBay says they've had it for over a year, but I just found it recently Oh, and then the neutral feedback that I received because he said the tablecloth was stiff that was new in the package vintage I went ahead and sent a feedback revision I had sent him a message and he said the feet the feedback stands But I went ahead and sent a feedback revision and said this is more about the quality of the product and not the service that I Provided you and he removed it. So yay. I'm back up to 100% Not that neutrals do that, but to me. I like to see zero zero zero zero All right, let's move on this is hug and love St. Bernard All right, you guys that's the rebel reseller sub her up great reselling tips great bolos I am gonna have to say that I totally agree With what she's saying a lot of people um buyers on ebay. They learn to manipulate The system to get refunds and unfortunately A lot of sellers just like she said they jump to just sending a refund really really take into consideration everything that is going on and Don't just be quick to issue a refund. I always make the buyers return the item A lot of times people will open a return request and they don't really want to return the item They just know that especially on inexpensive items that the if they open an item not as described That the seller is going to have to pay the shipping to get it back Um, so a lot of times the seller will just close the case and let the person keep The item. Um, I always force a return and a lot of times you guys people don't actually return the item Because really their intent was never to return the item. They were hoping to get a refund. So there's a lot of um Things out there where buyers unfortunately do this to sellers and I Agree with rebel you've got to you've really got to do it by a case a case by case Now i'm not saying if i'm completely wrong and I totally mess up. I'm not saying i've never just refunded the buyer um I have but in most cases I force the return and you guys will have to use your best judgment on that But uh, just think about it before you do it and um, thank you for being here. Thank you for watching Let me know of your experience in the comments With negative feedback. Have you had luck getting it removed? What steps did you take? What do you feel like works best for you? And again, you guys not all negative feedback are eligible for Removal there are guidelines, but it doesn't hurt to to try So you click on seller help go in request removal put why you think it should be removed And if it's removable ebay is going to remove it just like that So tell me did you know about this button? So again shout out to the rebel reseller? Thank you so much for talking about this in your video I am glad that I can come on here and share with my viewers about it and shout you out and hopefully get you some New subs because you deserve every sub. Thank you all so much for watching be sure to like comment subscribe and share Thanks for watching