Improving Network Visibility to Address Service Level Agreements with IBM Tivoli Monitoring Software





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Published on Jun 29, 2011


Greg Bowman of IBM discusses how IBM Tivoli Monitoring software can improve network visibility and enable enhanced service delivery. Learn more about Tivoli Subscription & Support (http://www-01.ibm.com/software/tivoli...)

I'm Greg Bowman. I'm the IBM Tivoli Monitoring product manager.

IBM Tivoli Monitoring is the foundation of a lot of our customers' infrastructure management solutions and provides visibility into the network of computers they have running every day running their businesses.

To date, we have over 140 IBM products that are available on the most recent releases of ITM, and we have dozens of partner products that are also available that build on and leverage the investments that you've made in IBM Tivoli Monitoring.

We've had a series of releases where we've incrementally added function and features over the last four or five years.

We've improved virtually every component of the entire product set, so there are new agents, new agent types, new performance levels that weren't achievable in the past. There are new analytics capabilities for the data that you capture, new reporting capabilities to allow self-service reporting, just a whole host of improvements that weren't in some of the earlier releases of our products.

IBM Tivoli Monitoring provides the capability to have insights into virtually every component of your IT infrastructure, all the way from servers and networks up through applications, databases and other middleware components, so that you can ensure you're meeting your service level agreements, that you've got availability where you need it.

Over the course of the last couple years, we've been very involved with our customers. Their input has been vital to moving this product set forward both from a quality perspective and from a functional perspective.

I met with a customer just recently where they were on an early release of ITM and they were telling me about the potentially weeks of upgrade time that it took them to apply maintenance. Now, they're able to apply maintenance to over 5,000 agents in under two hours.

So to gain access to the capabilities that we've added over the last several years of development, as well as continued support with the very capable support team that we've got in place, all of that is made possible by your current subscription and support and continuing to work with us and move forward on our product capabilities.


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