 What's up internet? Today's going to be a very short video on how to cancel a Lazada order both from the point of view of the merchant and the point of view of the customer. So we'll start with the customer. If you want to cancel an order and it hasn't been shipped yet, all you need to do is to message your merchant, message the guy you're buying it from, and say that, hey, you know, I don't want this item anymore or I don't need the item, whatever reason, and can I please cancel? And usually the merchant will say, okay, no problem, and the merchant will take care of cancelling the order. But if the item has already been shipped, don't contact the merchant. Instead, contact Lazada directly because once the merchant has given the item to Lazada, he or she has no more control over that item, no more control over the shipping, and it's just useless to talk to the merchant once the item has been shipped. So once the item has been shipped, contact Lazada directly. And that's basically the no pain way or the easy way of cancelling an order if you're a customer. If you're a merchant, you do need to do a little bit more work. So for example, you're a merchant and the item has not shipped yet and your customer is like, hey, can I cancel? The first thing you should do is to take a screenshot or make a record of the cancellation request. So we do have one such cancellation request here at the screenshot. This was an order for fractal design case and the customer just messaged, good day, I need this, buy so and so, but still it is not yet shipped, can you please cancel? So the customer sends a request, please cancel and we're not very strict here at Hardware Sugar, we're easy to talk to, so we're like, okay, no problem, we'll cancel. So once you've made a screenshot or a record of the cancellation request, go to, there's a specific link that Lazada tells you to go to and I will post this link in the video description, just go to this link, select OV tool, click OV tool and the pop up, a new window shows up and you have this option buyer requested for cancellation. Click that, put in the order number, blah, blah, blah, blah, blah. Seller ID, PH, something, J, K, L, whatever. And then now, the last thing you need to do is put in browse and then you need to attach the screenshot of the cancellation request and once you click proceed with cancellation request, the form is submitted to Lazada. Although it's kind of annoying because Lazada does not give you a confirmation number that yes, we got it and this is your reference number. There's a very generic message that pops up that says that thank you, we've received your request and things like that and it does take a couple of days before the item is removed from your ready-to-ship list. If, however, you've already shipped the item and the customer requests for cancellation and you are inclined to give it, again, like I mentioned previously, the merchant has no more control over this and you need to tell the customer to contact Lazada directly. As a merchant, it's a pain in the ass when customers want to cancel because you've already spent the time to pack the item Most likely, your ship-on-time metric will be affected because Lazada takes so long in updating the list, the ready-to-ship list and so it thinks that you failed to ship the item instead of you didn't ship the item on purpose because the customer requested cancellation. So it's a whole thing and I wish customers didn't do it but they do it fairly regularly and it's annoying but what are you going to do? We do have other videos to help out merchants and customers on Lazada and you can find them in our YouTube playlist and that's it. So I hope that these basic tips help you. If you found this video helpful, please drop a like and hit the subscribe button. For your PC needs, consider buying from us, hardware sugar at Lazada or on our website. You can find links in the description below and thank you for watching. See you next video.