 Welcome to the troubleshooting access video for Angling Guide reporting in the province of BC. In this short video, we will review the two most common issues users experience with logging back into the Angling Guide reporting site. If you are a new user who has never logged into the site before, please watch our first time login video. We will cover the two most commonly encountered issues users experience on our site. The first issue is entering your username in the format specified by our SharePoint site. The second is an expired account password. BCEID account passwords require renewal every two years. When you log in to the Angling Guide reporting site, you will be prompted with a window security login box like this. Typing in BCEID backslash in front of your username, as seen in our example here, tells the site which database to use to confirm that your username and password are correct. If you fail to type BCEID backslash before you type in your username, our site does not know where to look to match your credentials. Please note that although your username is not case sensitive, your password is. Our second most common issue is that of an expired BCEID account password. You will know this is the issue if you have entered your credentials using the BCEID backslash prefix with your username only to have the same login box returned to you. If you retype your credentials another two times, it will return your information to you again. Upon your third attempt at entering your credentials, you will find yourself redirected to a blank screen. At this point you will need to return to the BCEID website at www.bceid.ca to reset your password. You will need the answers to your security questions in order to successfully reset your password. Proceed to the logon button at the upper right hand corner of the BCEID home page. Click the logon button to begin the password reset process. Once you have successfully renewed your password, return to the Angling Guide reporting site to log in using your new password. If you are still unsuccessful, at this point, please contact us via email at anglingguidereporting.gov.bc.ca providing your name and contact phone number to reach you. Describing your logging in issue and any steps you have already taken to resolve this issue will assist us in helping you.