 from Orlando, Florida, it's theCUBE. Covering ServiceNow Knowledge 17, brought to you by ServiceNow. We're back, Dave Vellante with Jeff Frick. This is theCUBE and we're here at ServiceNow Knowledge 17. Stanley Toh is here, he's the Global IT Director at Semiconductor Manufacturer Broadcom. Stanley, thanks for coming on theCUBE. Nice to be here. So, Semiconductor, hot space right now. Things are going crazy and it's a good market, booming. That's good, it's always good to be in a hot space, but we're here at Knowledge. Maybe talk a little bit about your role and then we'll get into the sort of what you're doing with ServiceNow. You're right, Semiconductor is booming, but we don't do anything sexy. Everything is, you know, components that go into your iPhones and stuff like that. They do the sexy stuff. We do the thing that we make it work, right? So, I'm what we call the Enterprise and User Services Director. So, basically anything that touches the end user from the help desk to collaboration to your PC support desk, everything is under, basically anything that touches the end user, right? Even onboarding, and now with the latest, we are actually, we actually move our all customer support portal to even ServiceNow CSM. Okay, so what led you to ServiceNow? Maybe take us back and take us through the before and the after. Okay, in Broadcom Limited, before we changed our name to Broadcom, we were Avargo Technologies. We are very cloud-centric. Anything that we can move to the cloud, we move to the cloud. So, we were the first multi-billion dollar company to move to Google back in 2007, that's like 10 years ago, right? And then we never stopped since. You know, we have Octa, we have Workday, and if you look at it, all this cloud technology works so well with ServiceNow, right? And ServiceNow is a platform that has all the API and connectors to all this other cloud platform. So, when we were looking and evaluating first as just a ITSM replacement, we selected ServiceNow because of the ease of integration. But as we get into ServiceNow and as we learn ServiceNow, you found that it's not just an ITSM platform. You can use it for HR, for finance, for legal, for facilities. Recently, about, probably about six months ago, we launched the HR module. And then three weeks ago, we went live with the CSM portal for the external customer. When you say you go back to 2007 with Google, you're talking about with Google Docs? Everything. Email, Calendar, Docs, Sites, Drive, but you want to know everything, right? They were unknown then, and there's a risk. So, what was the conversation to take that risk? Because obviously, there was a lot of concern at the enterprise level on some of these cloud services beyond TestDev in the early days. Obviously, you made the right bed, it worked out pretty well. I'm curious kind of what were the conversations and why did you ultimately decide to make that bet? Okay, so 2007 was just after the downturn, right? So everyone was looking at cost, at supportability, but at the same time, the mobile phone, the mobile, you know, the smartphone is just exploding in the market. So we want something that is very flexible, very scalable, and very easy to integrate, plus also give you mobility. So that's why we went with Google as the first cloud platform, but then we started adding, right? So right now, we can basically do everything on your smartphone. And we have Octa as our single sign-on. From one portal, I go everywhere. So okay, so that's good. So you're talking about some of the criteria for the platform. How has that affected how you do business? How you do IT business? See, IT has always been looked upon as a cost center, right? And we are always slow, legacy system, hard to use. We don't listen to you. You know, why are we paying those guys, right? And then you look at all the consumer stuff. They are sexy, they are mobile, they have pretty pictures. Now all your internal users want the same experience. So the experience has changed. The old Unix command key doesn't work anymore. They want something touch, gooey, mobile. They want the field, color, you know. And you might be the best description of the consumerization of IT, Dave, that we've ever had on the Q. Coming from an IT person, it is honest. And now you've driven service now into other areas beyond IT, right? You mentioned HR. HR, we went live six months ago. Okay, and these other areas, are you thinking about it, looking at it? So we are also looking with legal, because they have a lot of legal documents and the NDAs and stuff like that. And the service now have a very nice integration to DocuSign and Box. So we are looking at that, right? But the latest one we went live three weeks ago is the CSM, the Customer Support Management Portal. And that one actually replaced one of our legacy system that has a stack of 16 application running. And we collapsed that and went live on a service now CSM three weeks ago. And what has been two impacts? The business impact, and I'm curious, is the culture impact. You sort of set it up as the attitude. We had a fun with it, but it's true. What's the business impact and what has the cultural impact been? See, the last few years we have been doing a lot of acquisition. So we have been bringing in a lot of new BUs, right? Business units. And they want things to move fast. And we want to integrate them into one brand, right? So speed and agility is key when you do acquisition. So that's why we are moving into a platform where we can integrate all these new companies easily, and we found that in service now and we can integrate them. So for example, when we acquire Broadcom Corporation, they have 18,000 employees. We onboarded them on day one. And usually when you do an acquisition, they don't give you the employee information until the last minute. Two days, all I need is to bring them all on boarded into my collaboration suite. I only need two days of the information and on day one, turn it on, they are live. Their information is in, they have an email account. All their information is in service now. They call one help desk. They call our help desk. They get all their help and services. So it's fully integrated on day one itself. You guys also own LSI now, right? Yes, LSI. Emilex. Emilex, PLX. PLX. The latest acquisition is Brocade, which we will close in the summer. And then the rumored Toshiba, NAN business. So yeah, we are doing a lot of acquisition. Yeah, quite a roll up there here. Correct. So as you can see, they are all very different companies. So when they come in, they have different culture. They have different workflow. They have different processes. But if you integrate them into a platform that we are very familiar right now, right? It's a consumerized look and feel. It's very easy to bring them in. And that is the cultural change that has occurred, right? So people love IT now, is that? They still hate IT. They still say, you know, IT is a cost center. But you know, but right now, you know, they are coming around and they see that we are bringing value to them, right? So right now, IT is just not to provide you the basic, IT is to enable the business to be better and more competitive. You're a true partner for the business. Correct. Stanley, thanks very much for coming on theCUBE. It was great to hear your story. Appreciate it. Thanks for having me. You're welcome. All right, keep it right there, buddy. We'll be back with our next guest. Is theCUBE alive from Service Now Knowledge 17? Right back.