Reduce Churn and Drive Revenue With Customer Success Management

Insight into customer data can shape an organization?s customer experience strategy and impact the bottom line. Customer success management (CSM) has emerged as an important model for centralizing data from all customer interactions, proactively monitoring customer satisfaction, understanding product usage, and anticipating customer behavior. Join us to learn CSM best practices, tips, and real-world examples of how a unified view of customer data can increase customer retention and drive revenue.

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  • Science & Technology

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  • Standard YouTube License