 When you talk about me going and reviewing the product that I want and maybe giving you time to maybe giving myself time to get what I want from the given list, that makes us pop the question, is your product really efficient when it comes to time management? That is time management when you're on the platform, right? Ya, so what we've done is we've looked at a person, actually we were thinking of what youths go through when they go through the platform and at times they don't have time. Ya, but there are platforms where they are always live at. So within my big order what we've done is on every product you see there is a chat platform, you can chat and ask about that product that is on WhatsApp. You're also able to do a live Skype call just to see the product and you can also do a call, you can do a live call. So these are actions before you place your order. Apart from that we've implemented a very interesting feature which is called shop for me. So this is somebody who just says I have this budget, I need this phone, get it for me from the best supplier in Kenya. So what we'll do on my big order and we have a very large team working 24 hours a day. So we have the night team and the day team. So what we'll do is when you just say issue for me, tell us which product you have, tell us your budget. We'll go back to the merchants, ask them to give us the best rates, then we'll come back to you with the best rates. And that we've seen really work a lot especially for Kenyans. Maybe I can talk to Eunice, she is a lady, she might understand the issue of protection of the customer and maybe privacy of the customer. What happens when credentials like the master card or visa are used, how are you protected, how guaranteed is the bias information guaranteed? Okay, so that comes to your data security. So one of the things that my big order we do before you place an order. We actually, as is mentioned, we give you 24 hours for you to view the product, we hold the money until the merchant gets it after 24 hours. And once the payment is done, your details are left to us in the merchant. Because if you're placing an order, I'm placing an order on mybigorder.com and maybe I want a website from Oracle. And that Oracle is the only merchant who is allowed to have my contacts as Eunice. So definitely there is a privacy. And one of the things we look at is privacy online because you see so much data. Once your data gets exposed on the internet, you're prone to getting spammed with a lot of ads. Once your content is outside, definitely these are some of the risky you undergo. But as my big order, one thing is we protect the merchant, we also protect the customer. So let's talk about customer relations. I'm on Alphonse's case because he is the founder of the app. Now do you like give your customers bonuses for instance? Yeah, we really love customers by the way. And the main reason for that is why we reward them. And the reward is just like an injury. If somebody asks you how many times in a year you do charity yourself, either as a chama, like do you visit their children's home for example. So what we do within my big order is we encourage people to be social, but at the same time they be giving and they be participating in things that make them so happy. Because let's say it's a family and we decide, let every member of the family go to my big order shop. So we are shopping for everything, shopping for the omu, we are buying everything on the platform, all our funds. And then at the end of the month you are putting them all up together. So the customer gets so happy. So what we do within my big order is that we always want to collect the stories. And even this coming Saturday we have an open day where we are bringing all customers care to share their stories. And it's always very interesting when a customer comes, they meet the same brands that they always love. They meet the driver who just made a delivery and they also meet the my big order team, which is a team of more than 45 people. So do you pay for the deliveries? Yeah, the customer at times can decide to pay for the deliveries but they are also because we use the geofencing, basically you just locate for you the nearest person. So at times it's a very short distance, which means the delivery is free. Alright, maybe with regards to your experience at the Lions Den, the Lions Den, maybe you can give us as young people, maybe advise us on how to pitch for the first time a business idea. Yeah. I think the Lions Den, for the first time we got the call to be at the Den, it was just like Lions. So it looked like you're going to meet the Lions. Yeah, so me and Eunice, we had to spend time watching like the judges or the Lions, like who are they, what are their personalities, because you have to look for someone and target them basically. You don't just go to present without knowing who you wanted. So for us we had two people, two investors we really wanted. There is one we wanted for the technology part of it and there is one we wanted because we had a very large network of merchants. So we went for these people. But I think the process is always very complicated. I think it took us around four months just for the verification. And then of course it's always important to keep your records because the first thing they ask for is the due diligence in terms of your numbers and which businesses have you done before. So things like that. But the process was very, it was very interesting, but also we were really not sure whether we would get someone. Ah, alright. Let's talk about the pre-pitching and the after-pitching process. Well, you are there at the back door and you are thinking we have two, three minutes to go. What was going through your mind? Eunice, maybe you can give us that account. Is it like in the exam room where you start thinking of what you read, you start talking aloud of what your friends told you. So let me mention one thing. I think the night before we had to really prepare. We had to make sure we were well branded number one. We also had to make sure that evening we have our numbers right. As is mentioned, have your numbers right. Understand your business in and out. So one thing is when you are called up. So first of all we went, we just did a demo. Then we went to the back and definitely when the green light just rang we just had to go for it. You cannot mess up. You cannot think of what you are not cramming. You just have to have the passion for your business. And I think as you are walking down, once you step on one stairs, you say, I have to get this and you have to believe in yourself. And you know the interesting bit is that the lions are there. You are here. So definitely you have no choice not to pitch your business. You have to show your business souls a certain kind of need. It's meeting a certain kind of a market. And I think during the pitch they were very keen on what we were uttering over how long have we started, what has been the journey, what makes us think that maybe God is the next big thing. Another thing they even wanted to know a lot is what are your numbers. Do you have a team behind this? So having a team is really good because if somebody places another right now or even late in the evening at two, we are sure you will get your delivery. I think standing there was... I think we just had to go for it. You cannot think of what you are reading. You just have to think of what is ahead. And also one thing you are actually anxious to hear the questions. You know these are the questions from an investor. So you will expect left, right center kind of questions and these are not the normal questions because for somebody to invest in your business or for somebody to invest in maybegodda.com they have to see what thought of it. Alright, so has business been in you from way back or it just came because your idea, you pitched the big maybegodda idea and it actually did good. Okay, so I have to mention one thing. With business, business has to be a part of you. Another thing you have to meet a need. You have to meet a market. But remember, there has to be consistency. So one of the things is under maybegodda.com we had a team of very young people, very young. I think we have as young as 20 or people who just cleared university or somebody who is still in the university and they are under attachment and the way we work one of the things you need to know is we do a lot of mentorship programs. So you are introduced to how to pitch. So by the time you go face the lions you already know what is pitching. How do I stand in front of a prospective client and get this service to this client and make sure this service is delivered and this client is happy. This client is only happy if they see results. So that is one thing. So under maybegodda.com it's been a journey. So I'll have to say that it's not, we did not just appeal to maybegodda. We've been doing that for a period of time and we've been with a very big team that does this and one of the things is going to pitch I think was just the icing on the cake now. Alright, maybe Alfonst to us about the challenges that we've had in the sector so far. Have you guys experienced loss of money while you were carrying out your services? I think one of the most painful things that we've gone through as a company is there was a time, the rent. There was a time we were subletted. So when we were there we didn't know that the person who was subletting us was not paying the rent. So as we would pay our part then they were not paying. So one day auctioneers just came and our office was auctioned and that's how we spent time crying. And that was an entire team. You can imagine the embarrassment. Was that after the alliance then or before? No, that was in 2015 before. And that really helped us by the way because we realised that now for you to get an office because as a young person, as a start-up you have to think about an office. Clients would want to come and meet you in your office so that they know your conman or your series or not. So we learnt that we have to do that correctly and another thing also that we've seen especially managing a team just putting up young people and having them work together. At times it's not very easy. Especially with this generation. So we consume a lot. So putting up a team has also been a challenge but what we do with that is we get people who are ready for mentorship. People who are ready to learn and then we get them learning. And another challenge you've seen and I think this also is for the government like the support that you get is very minimal. Like you can imagine in some countries they would give you a lot of mentorship sessions where somebody would work with you like would tell you at this stage you need to be doing your books like this at this stage you need to this is how you need to run the company. So such things we didn't get them but we decided now to just do it on our own and that's how we've been able to do a lot of things. Alright thank you so much for coming. Maybe before we wind up your last words to any young man any young lady that is out there they are willing to be part of what's happening and maybe also be innovators to come up with other apps. Okay so if you're a business person or you're young you've already seen ideas from people who have even graduated from universities I would even urge you go for it do it. Ask sick mentorship it's really good because those people have made mistakes before you and they will save you a whole lot of mistakes you may make. It's a learning curve I repeat nothing is easy everything is a step but as you do everything please consider technology in mind because one of the things is you see so many businesses so many companies who have been in the industry for so long get to lag behind because you did not keep up with the trends so we insist on that a lot and one of the things is if you feel like I have a company you know it start from just go to maybegodder.com get an OPT test do that online presence test once you do it you can even know where where do I stand as a company as a brand or as a business person do your analysis right always I say the difficult part is starting just start with whatever you have with support or with no support right research, right mentorship and just kicking off is the way forward and one of the thing is the youths are coming up with more and more vibrant ideas that's the beauty of it and coming with a digital age challenges are coming in and technology is solving them so I insist just get on start and as maybegodder team we started and yeah we actually doing great so far Alphonse your final words yeah I would say money is not the main thing in business yeah like for us right now we are a large team but we started in Kajole you know most of the people can but there was a time when we would run you know work from Kajole to Dunham just to get the train to town yeah and the company also we've been to a sidebar cafe we could not afford the computers yeah so we believed a lot that growing a company organically is what is very important and for us and even the team that we work with we really work hard we actually put a lot of hours on work like there's some people in the team who I know at the moment who by 8 when people are reporting they have already covered a whole day and we put up different cultures like when somebody scores in the office if somebody comes late we have a kofia which we call the God of Honour so you are honoring the team so I can urge people especially when it comes to digital let's try and mix things as well and then work very hard because it's very important and growing a company organically is very important why because even without money you know my big order still can proceed because we have the team we have the energy and we have the urge so that's very very important so thank you guys for coming so much and great insights from you for UNICEF put effort in what you do never give up Alfons still insist that money is not like the issue here yes it is money money is not I can tell you for free and hard work just pays for free alright thank you guys for coming there has been Alfons my founder of my big order app and UNICEF digital marketing strategist at my big app thank you so much for joining me tonight