 Good morning. It is 10 o'clock and we are here to do a video about prep your tech. Basically, we just want to let you know everything that you need to know about technology here on campus before you arrive. My name is Molly Strickland. I'm a student here at the University of Arkansas. I'm studying advertising and public relations with the minor in marketing. I'm about to head to my junior year. Good morning Molly. Good morning. Now who's this? Hello everyone. My name is Marcelo Navajas and I'm a senior resnet tech working for the University of Arkansas at the housing department. I'm a senior in electrical engineering and I've been working for the housing department for three years now. So today I would like to share a couple tips with you guys on how to prep your tech. Excellent. Next time we have a laptop here so we can a stunt laptop if you will to go over and show the different things that we need to show. Now you said you're a resnet tech. What kind of is that? Sure. So this is our website. Resnet stands for residential network and we basically are what students will be using on campus to access the internet. Resnet is a collaborative partnership between the university housing department and the information technology services department to provide a local network and internet services to our residents living on campus. Very cool. So you have some people watching. Let me tell them if you're viewing at home feel free to ask us questions as we go and we're pleased to hear where you're from even just tell us where you're from and tuning in from. So that'd be great. I guess you know Resnet is really about connecting online getting on the internet. Yeah. Basically. And you connected to the internet when you were living in your residence. Yes I did. The main internet for Arkansas it's called URQ Wi-Fi not Guest Wi-Fi. That's a good thing to know when you arrive on campus use URQ Wi-Fi and it's just your username is going to be your URQ name. So mine's MS Strick and then your password is just going to be your password for all of Arkansas. Thanks. Very nice. Hey Cindy from Austin. We'll wait for you to send me. Hi Cindy. Okay. So yeah. How easy is it to connect? Either one can answer that. Let me tell you how to connect. So there's two main ways that you can connect to our network. So for the most part laptops desktop computers mobile devices such as phones and tablets do not require any special arrangements to connect to our network. You can connect in two different ways. In some of the norms we do have internet jacks on the walls. I'm going to show you one on this room later on. But if you do have a jack on your wall you can connect to your device by plugging one end of the ethernet cord to your wall and the other end to your device. So you have an ethernet connection sometimes. Yeah in some dormitories we do and we have Wi-Fi in all of them. Just know that we do not provide ethernet cords anymore. So if you want to use one of them you will have to buy one probably at the Walmart or on campus. And the other way you can connect is using the Wi-Fi and it's fairly simple. All you need to do is you want to go to the list of available networks on your computer and then you're going to want to find your Wi-Fi and then once you click on it at all the first time you do it it's going to ask for your username and password and once you type those in you'll be ready to go. Yeah so you have a login screen that pops up and just type in your username. Yeah your URKID username. Your URKID username which is everything that comes before the at sign on your username. Exactly. And then your unique password which will get you into almost everything when it comes to the University of Arkansas technological stuff. Hey Allison from Phoenix. From Phoenix. Wow. That's a long way. Yeah glad to have you too then. Okay so you connect in that way both with your laptop and I guess your phone would be a similar kind of. Yeah so on your phone you would just go over here to your settings you go to Wi-Fi and then it'll search and then you do URK Wi-Fi. Mine should be connected but. And the first time you'll have to log in again. First time you'll have to log in again sometimes after not being here for a while you may have to log back in and whenever you change your passcode on campus because you have to change I think every 90 days. 120 I think. Oh I think it's 120 and I'm actually really glad you mentioned that because we have a lot of students calling in saying oh my internet stopped working and what they don't realize is that they changed their password and so they need to go back into the password thing on the Wi-Fi and change that in there so they can connect again. Which I believe is password.urk.edu. Yeah you can change your password there anytime. We try to have a pretty intuitive urls when we can. Okay so great so we've talked about how to connect with your phone. So hold on I'm going to stop you right there because we have some other devices we have so if you're trying to connect with let's say an Apple TV or a Roku or any other smart TV or gaming consoles such as an Xbox or a PS3. I want to do that. Then you're going to have to access our website and register your device so that you can go through the firewall and I can show you right now how to register your device. How do we get through the firewall? Okay so our website is housing.urk.edu and let me go back there so you'll see what you will see when you first go in there. There we go. So the first thing you're going to want to do is go to ResNet under my housing and then you're going to see this screen right here. Here we have a little bit of information about where ResNet is and here we have a list of the more common devices that we get on campus and I'm going to go over that in a little bit and so to register your device you are going to want to go to adding a device to ResNet and hit register my stuff. Okay and then it's going to ask you to log in. So I'm going to log in with my credentials right now. Okay and this is how to register for any device like a smart TV. Everything other than a laptop, desktop computer or a mobile device. Okay so the first time you log into the website it's going to ask for some contact information and the reason we do this is so that when we open if you ever open a problem ticket with us we will have a phone number to contact you and we will be able to reach you faster and help you fix your whatever problem you're having. Sure so the landing page you'll see when you very first log in and we'll give you additional support. Let's try okay I think it's not working for you right now because you're not living on campus yeah yeah and this but the first time you log in you'll actually have a different experience than Molly who's lived here for how many years? One I lived here for one year um but you've been on campus I mean like not living on campus you've been here at the university yeah I'm about to start my junior year yeah so okay there we go so once you log into the website you're going to see this window and so for the sake of the video let's say you're trying to register your Xbox one okay so what you're going to want to do is you're going to go look where your device so it would be under gaming consoles right here and then you're going to go find uh Xbox one and then it'll ask you to name your device so let's just say my Xbox or whatever okay and then we have uh two different types of connections available the ethernet connection and the wireless connection okay and my experience uh students are trying to game usually try to use the ethernet connection but we've upgraded the wireless connection as well so it's very stable right now so either one will work for you so let's say you're trying to use the wireless and you want to register your device so you can game online through the wireless network so it's going to ask you for a wireless mac address and so what's that was a world's mac address so um a wireless mac address is a series of 16 uh numbers and letters okay um it's a hexadecimal code but I'm not going to get into that I'm going to simplify that for you and it's basically an id for your device and what it does it's it lets our network know what kind of device is trying to connect and basically who is trying to connect to the network where do you find that at uh sure I'll I'll tell you that in a little bit but uh one thing I wanted to clarify is that a mac address is something that every single device that connects to the internet has and not something that is only for apple devices like many people uh seem to believe um so to find your mac address um you can always had a question come in while we were talking alex asks I was wondering if a phillips hue wireless lighting system which I'm going to assume is kind of a smart device would be compatible with resnet it is actually we've had a couple of them uh uh been registered last semester uh you may have a couple issues when trying to uh register the device but if you give us a call uh we will be happy to help you okay so our contact information is our phone number is 479 uh for no 8398070 and our email is resnet at uark.edu okay so yeah alex you apparently the phillips hue wireless lighting system will work all right great so you're going to show us mac addresses okay so for the most part uh you can find the mac address for any device on google so I usually tell students uh just go on google and type how to find my my mac address and then your device name but we also have a helpful list of devices on this website so uh let's say I was trying to register my xbox one so I'm going to go looking for xbox one on this list and I'm going to click on there and I'm going to scroll down and we have a video right here that will tell you how to find your mac address and we're not going to play this right now but you can play it at home and it's fairly simple to follow and once you get that series of numbers and letters you're going to write them down right here and then just hit add new device and you'll be ready to go ban your in okay you'll be able to see all your all the devices that you've registered under my devices right here and yeah that should be it if you have any problems just let us know and we'll be happy to help you either through the phone or we can also sketch on that point with you yeah you'll do house calls right yeah we do house calls we are we have extended hours during the first couple weeks of school so that we can help us many students as we can our regular office hours are Mondays through Fridays from nine to six but like I said you're in the first couple weeks we will have people staying later and we'll also have people working on Saturdays and Sundays very cool very cool um so what else would we like to show up Resnet or even the expanded services that we offer here sure so another good thing if you're a student at the University of Arkansas is the free software that you can access so you can see some of the software that we have available if you go to techarticles.uark.edu and then you're gonna see this website right here and you're gonna want to go to services and if you scroll down you're gonna see these two tabs right here the antivirus and the software let me go over the antivirus first because I think it's actually one of the most important tools you can get before coming to campus and the reason for that is big fan of antivirus software huh yeah okay well and especially of this brand of antivirus Symantec and the reason for that is that with so many antivirus software out there we usually run into a couple of them that will either slow down your connection to the university's network or won't let you connect at all and that's why we worked with the people at Symantec to bring you the software that works perfectly with our network so you just hit on the antivirus tab and then if you just hit download and install it'll ask for your credentials and you can download the antivirus for free very nice service there yeah and then I've heard Office 365 is that yeah exactly that's another really nice tool to have if you're a student um if you hit here on software um it'll bring you to this website and you can download two things in here uh the one that you mentioned is a Microsoft Office 365 and that will give you access to Word, PowerPoint, Excel, OneNote, Outlook, and many other Microsoft products once you're trying to install it of course it's going to ask for your credentials and it will ask you which products you want to download so you don't need to download all of them you can get only the ones that you need and it'll also grant you some space on the OneDrive cloud so that way you can like save your notes and your papers on the cloud and you don't have to worry about your computer dying or right because you can access them anywhere in the cloud yeah and we also have Adobe Creative Cloud which will grant you access to other applications illustrator and design the stuff we use all the time just for professional purposes yeah exactly and Premiere right yeah exactly we actually make all of our videos with Premiere so that can come very handy to students that's $60 I think a year for students normally $250 a year so it's quite a discount that you get for it yeah and um yeah that's uh there's also some R free software that's available but that's uh dependent on what college uh you're studying on so for example for me being in the college of engineering we had access to all this power analysis software and so there's much more software than this but uh you will talk about this college specific yeah I know one of the things I really use is linda which is a free or it's not free that university pays for but it's free for students and it's basically like a tool that you can use if you're wanting to learn any type of program um it gives you YouTube tutorials basically on how to work everything so eventually you become a pro yeah it's I've used it a lot too professionally and it's uh basically like having access to an online university yeah when it comes to learning specific types of software yeah definitely so highly recommend it and I think the way you access that is going to uh ITS or linda I usually I usually just like I usually just use the term you arc and then what I'm looking for and I think you do that too exactly um so then it just popped up and then it says online training for everyone anywhere and it tells you how to learn office 365 the basics how to use linda um faculty um yeah all kinds of so all kinds of things and then you can just log in this is always the main screen when you go in to log into something so it's going to be your work username and passcode and I'll log in and then it shows me thinking like I learned how to do a dope spark yeah um so you can create playlist with it and everything like that yeah and I think once you finish uh section or uh class uh it'll actually give you a certification that you know how to use the software or whatever it is you're learning to put that on your resume and it's not a bad thing to have um another service as as long as we're talking about technological services is the student technology center in the union exactly they have a lot of equipment available for uh you can take it home they have gaming consoles they have go pros they have computers they have mouses controllers pretty much anything you can think of and uh they'll rent them out for you for a couple days um yeah you should definitely check that out on the union that's very helpful yeah you can I mean you couldn't rent the hardware the tech hardware and uh not rented I mean borrow I mean it didn't cost anything it's free to to take out as a student well uh let's talk about laundry sure so uh we worked with a laundry company uh last year to uh integrate the laundry room into our wi-fi network and the reason for that is that we had a lot of people that were struggling with the laundry room they had to wait a long time to find a machine that was available and we usually had people that didn't know where the when their load was finished so they would forget about it and have other people just waiting on a uh machine to be available I see you nodding over here yeah you're nodding used it a lot I mean it's easy because while I load in yokem and it has about 500 people in there and there's not that many and there's let's say I don't know the number off the top of my head 10 washers 10 dryers so it gets kind of it makes you kind of mad whenever you go down there and everything's filled and then people are waiting and you don't know how long it's going to take to do your laundry and you may have to go back upstairs and do homework you may have to like go to church like Sundays are the most popular day to do your laundry and so the system that I actually downloaded the app on my phone because I found it easier it told me what was available um told me how much time was left on it and so I could go down there immediately put my stuff in and then it would tell me when my stuff was done and when I could move it over yeah so something very good to use yeah so let me show you how it works so uh let's go back so that you can see how it's going to look the first time you log in so you will go to laundry alert dot com and once you go to the website it's going to ask for a password to sign in uh the password for the university of Arkansas is racerbacks and so you type racerbacks right here and hit sign in and then you'll get a list of all the buildings on campus so right now we are filming at future hall so let's say I want to do my laundry so I'm going to go to future I'm going to click on it and it's going to tell me all the machines that are in that room uh the status of the machine is right next to it so we can see that all the washing machines are available and that there's two drying machines and use it'll also tell you uh what's the estimated time remaining on the machine so this one will be drying for the next 16 minutes and another really cool thing about this website is that you can go here to let me know and you can have the website email you when either a machine has become available or when your load is finished so let's say I'm using what the washing machine number three so I just say let me know when machine three is done and then you just type your email down here and hit submit and then once uh your load has been finished washing it'll send you an email and you'll know that it's ready very nice yeah saving saving time yep without a doubt and now you've got it on your phone as well yeah so I have the app right here on my phone and I just click on that and I wait for it to load of course and if you don't know what to do there is a sign in the laundry room that lets you know how to do all of this so I'm connected to future and I click that and it's telling me that these are all the things that are available and there's 15 minutes now remaining on the washer 8 and 10 um and you can track it whenever you want and it'll just send you a notification whenever you're done saying that hey it's open you can go down there and then like I'm tracking that one now saying when it's going to be available yeah another nice thing about it is that uh either on the website or on the app if you see that one of the machines it's not working you can actually report a problem and they'll have somebody come and fix it so on the website use hit request service and then you hit let's say machine five it's not working and then just type something if the machine stopped working I don't know something and you hit submit and then they'll have somebody come over to school and fix the machine as soon as they can very nice yeah we try to service those machines we have a special contract with a vendor and we service those laundry machines as much as we can keep them going for you have you let's see did you use laundry load a little bit last year I did just because there were so many people in a residence hall and so it gets very annoying whenever you have to go down there several times and you know sometimes you still have to wait just as long as you're down there right before it ends um yeah it was just something good to use so highly suggest it it comes with your tuition and fees so why would you not with your housing fees specifically housing fees yeah all right well cool deal um let's see what else we need to talk about when it comes to technology here on campus so another thing I wanted to show you guys is how the cable boxes work in school so we've partnered with Cox last year to bring HDTV to all the rooms on campus so we have cable boxes in all the rooms and I can show you guys how that work if you follow me let's do that yes you bet and if you have any questions now is a great time to ask as well as we're going through here explaining the technology in your room and beyond so the way this works is we have a cable box in the room it's usually behind your desk you'll be able to find that the first thing you want to do when you move to campus is make sure it's plugged in and it has an LED on the front I don't know if you're going to be able to see it with the camera right now but it's usually on the front end right here and all you want to make sure is that the LED is green so that means it's working green means connected exactly and if it's not green then there is a number on the box and you can call Cox and then we'll ask for the ID number off the box which is also written on the box okay and they'll help you out either through the phone or they can also send a tech to your room to help you out but for the most part all the cable boxes are working and the way it works is you have an HDMI output that will go to your TV and then we have also a coax output for those that have older TVs okay and what else this right here is the IR receiver it stands for the infrared receiver and it's basically what is receiving the signal from your remote so depending on how you configure your room you might actually put that in a slightly different place yeah exactly we tend to change these every every semester every year and that way it's not stick to anything and you can actually put it on your TV or on your desk or wherever you want so so that cox remote for example won't it's not key to your TV it's key to that thing yeah exactly this is key to the cable box but once you move in you're gonna get one of these papers and it has instructions on the back on how to program this cox controller for your TV for your specific TV exactly so that way you don't have to use two remotes so you can actually turn on your TV with this or change the volume or do everything else you would do with your regular remote sure and there's also instructions in the back of the remote to show you how to do that okay yep great great let's turn on the TV and actually we were having a question about um uh channel selection yeah so right here um if you go to housing.urc.edu forward slash channels you'll get to this cable you'll get to this screen and it does tell you cox cable instructions um about how to set up everything and then it says the cox remote uses a AAA battery you're responsible for supplying this battery yes bring the AAA battery yes and then right here it gives you the channel listing and the troubleshoot guide also if you ever needed any help it gives you this number that is actually you know verses of Arkansas numbers so if you would call that um and that can help you with any questions that you may have no go over here and you'll notice that right here these are all the things that you're going to be getting in your tv starter guide so you have access to mvc tvs abc you can still watch the bachelor um you have connection to the uatv which is our um channel here that we have on campus i'll also give you local news about what's going on the university and you do have the hbo's okay so that's always something cool so you can have a like that movie night and you can buy um you can upgrade yeah you can upgrade and get a dvr if you want to go buy that through cox not through us yeah and it'll just tell you these are the extra things that you can get yeah cool well let's see the tv in action it's now working um we're there so this is one of the hbo channels uh they usually have movies on that night let's guess let's watch the movie in real time here y'all can watch with us what are we watching i have no idea sure but no don't don't guard it you gotta guess it fed game you gotta guess it okay i was like a person people at home if you know which movie this is how it's really scary is it it's not Stranger Things no it reminded me of that actually yeah all right well let's not keep this suspense let's go ahead and figure out what it is push the so you hit the guide on the remote like every one of us are remote but uh yeah that's why i didn't know what it was oh miss peregan's home for peculiar children do you uh turn down the volume but sure uh okay so this we haven't programmed this remote yet but we can actually do that right now if you want to see how to uh sure sure why not so uh the way it works is you have instruction at the back so it says turn the tv on press and hold the setup button until the power button blinks twice and then release so let's do that right now we're setting up for a samsung and then it says press and release the power button and then press and hold the select button until the tv turns off then release let's try this again all right we do one time then press twice then power and release then select and then eventually it's going through all the channels and now okay bam it just did it then you release the button and then now it's programmed to your tv so we can turn it on and it'll work with your tv so you don't need this other mode anymore you can save it nice yep oh and you didn't have to type in a little code either it just sort of cycled no exactly what it's doing it's uh it has the all the codes loaded on the on the remote so it's just going through all of them and then when it finally finds the one that matches your tv your tv turns off and then it's programmed it's super convenient wow okay it's such a weird maybe um alex says so we can't use a ethernet hub correct and i think it depends now on the room some rooms have an ethernet hub some do not um would you say the majority do or don't at this point we've been transitioning as a campus we're exactly we're transitioning from ethernet to wireless we're have a very stable wireless network right now and we're actually improving uh and adding more routers to each room you can see one right here and those are the wireless ap's we're not watching you that is as ethernet right there yeah and uh as long as they're blue or green it means they're working and they're very stable so if you don't have an ethernet cord and you're an ethernet jack in your room then you always will have wi-fi so and that's a change from like two or three years ago when we were still using ethernet a lot now we feel like we're very confident in our wireless connections yeah exactly all right so the tv works let's show them just two special interest channels for um University of Arkansas community yeah so if we if you look on here i'll tell you but u of a it's going to be two one four i was getting my daily news in yeah that hoda and what is her name so this is ua tv and this is run by the journalism department you can get involved with this if you want to um go to the journalism department down there in the basement of kentville hall and they will show you how to get involved and you can do it with your book too but basically this is just like the news channel um i have no idea what you're doing but talking about something and we have an r a right there on the left so cool all right so what are the channel let's show let's show so hbio it's going to be 341 i believe i think of 340 340 341 i was right so that's what we were just okay we're just on that um so you have hbio it's miss the curlers children camp nowhere camp nowhere giving some really poopy scores um that's show time there's no show time okay and then like you can go to my favorite channel is nbc all right so i'll get a channel line let's do every channel today show let's go through every single no joke i'm too teasing that's not i mean i can't oh the price is right we'll leave it on this okay we'll leave it on a show while we are signing off here does anybody have any other questions for us about um technology on campus which would be comfortable to be able to connect online as much as you need to find the channels that you want to be able to watch and get all those free services that you know we were talking earlier um you didn't know about linda to a little bit later i had no idea what linda was until i started my internship with the housing department so it's just services like that that i wish i knew um before i arrived here on campus that i could use and utilize because i i like to say that i know everything but i really don't so that would have been a good tool to use and the laundry alert system i didn't know really about until halfway over freshman year so wow something i would definitely very highly considered yeah using and then we mentioned about the student technology center being able to rent things you said yeah exactly that's something i didn't really know until like a couple semesters ago and i never really took advantage of that so i'm really glad that we're showing this to students right now so that they have all this knowledge before they move to campus we have a lot of resources that even i and i've lived here a couple years i don't even know about so anyway um yeah feel free with any more questions jennifer asks do you recommend getting a surge protector for your room what do you mean by a surge protector is it a i'm talking about the the plug that has the protection okay so i would actually very much recommend that we have one right here in the back and i can tell you it's an electrical engineer you definitely want this in your room oh we did an electrical engineer opinion here what what it does is if there's like a lightning storm or something that could damage like your tv or your microwave or any other electric device that you have this thing actually has a little fuse in there so what it would do is this thing would break instead of your tv and this is like 34 dollars so it's 34 no tv so exactly that's a lot of money we um some high recommendation there about getting a surge protector with the fuse that will break instead of your computer additionally we do recommend that you know renter's insurance is something worth considering uh you might talk to your parents about whether you're covered under their renter's insurance or you might consider you know getting renter's insurance yourself it never hurts and it's honestly not that expensive but it protects all of your stuff um great well let's see we'll hang out for another second or two see if any more questions come in with regards to um to technology what are i'll ask you a question so you work the very first week and two of move in and people come in and they have a ton of questions for us that where what are like what are the majority of questions about so the first couple questions that we always get is uh well my tv is not working and that's because students don't really know that they have to register their devices this is for smart TVs for smart TVs and gaming consoles everything but computers and mobile devices you have to register them like i showed you guys before and another question that we get a lot is uh what is the wi-fi password and like we said earlier it's just your username and then you're the password that you select those are the two biggest questions you guys get yeah okay well good well hopefully uh people watching this are going to be in the know they're going to be on the inside track when it comes to things that you can know all right yeah one last thing is like we have flyers everywhere on campus without contact information so if you guys have any questions about any specific device or if you cannot connect to the internet for any reason uh you should have no problem finding our contact information literally everywhere on every dorm so just feel free to contact us and we'll be happy to help you thank you very much thanks for tuning in with us to show us this stuff that was very helpful we still have another one to do well yes we have the move in 2017 yeah that is going to be next friday so make sure that you tune into that it's at 10 a.m and we're just going to be going over everything that you need to know when moving in so we're going to tell you about parking about dollies about rubber mallets all that fun stuff all the fun stuff but definitely the most one of the most useful videos so tune in and it will be our last york home life videos so we'll see and then you'll be coming and then y'all will be here it's not that long it's probably about three weeks away sorority recruitment y'all got like two weeks so it's coming welcome to freshman year and welcome to rents for students we'll see y'all later