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TSA Programs Assist Handicapped & Wounded Passengers





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Published on Mar 28, 2013

The Transportation Security Administration has programs available nationwide and here in McAllen to assist handicapped and wounded passengers.

The Passenger Support Specialist (PSS) program comprises Transportation Security officers and supervisors who have received special training to provide assistance and resolve traveler-related screening concerns, primarily for travelers with disabilities.

More than 3,000 TSA officers have volunteered to represent TSA in this role, receiving four hours of specialized training, which includes disability etiquette and civil rights.

The goal is to have a PSS in the vicinity of every checkpoint to provide proactive assistance and resolve traveler-related screening concerns.

To find out more, call (855) 787-2227.

The Transportation Security Administration (TSA) is also offering expedited screening to severely injured members, or Wounded Warriors, of the U.S. Armed Forces. In addition to offering curb to gate service for our nation's Wounded Warriors, these individuals will also be eligible to move through security checkpoints without having to remove shoes, light outerwear jackets or hats.

"In recognition of the sacrifices of our men and women in uniform, we have revised our screening requirements to allow expedited screening for this trusted group of citizens," said John Halinski, TSA's Deputy Administrator and 25-year U.S. Marine Corps veteran.

To be eligible for this service, a Wounded Warrior or traveling companion should email the Military Severely Injured Joint Services Operations Center,, or call 1-888-262-2396 with itinerary information for the traveling party. Traveling companions will receive standard screening.

More than 10,000 veterans -- nearly 25 percent of the Transportation Security Officer workforce -- serve on TSA's front line securing our Nation's transportation sector. Through our Wounded Warrior Screening program, established in 2005, TSA works to make the overall experience for wounded service members as simple and trouble-free as possible.

TSA has long provided expedited screening for all members of our military. At airport checkpoints nationwide, U.S. service personnel in uniform with proper identification, whether traveling on official orders or not, are not required to remove their shoes or boots unless they alarm our technology.


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