 Hi good afternoon. Tom Stewart here with cleaning business day with my partner Liz Trotter. Hello Liz. Hi y'all Happy Friday Gee where you guys are you happy it's Friday Liz? I am happy it's Friday, but only because I have extra work time on the weekend. So yeah Different type of work. Yeah, I'm not I look forward to working on weekends, but it's different Yeah, it is it's more like fun more like Why is that I mean honestly what I never quite Something a little little off by that, isn't it? Well, I can tell you why it is for me. So for me, it's because I Can be doing other stuff in the background So a little personal here, but I don't have to wear a bra So working and I've got on my my most comfortable clothes. I can jump up grab a snack You know, it's it's just more more casual I I do three hours of work in nine hours of time where in on a normal work day I'm working the opposite. I'm trying to get nine hours of work done in three hours of time So it it just feels really relaxing that I can do however much I want, you know, I don't have an agenda So all that all that good stuff. Oh, yeah, Sarah. You look forward to it, too I feel like it's kind of a normal thing that We all kind of do it feels good to work. I think it's different when you got what Sarah, don't you have like three kids? I wouldn't think it was so good if you had three kids. I have no kids. It's easy on the weekend but Hi guys. Hi everybody. Oh, oh, I know you're from New Jersey. I didn't know that. Hi I don't know how I missed that before. Hi Linda. Good to see you. You're always here and Don says same thing. Yep normal for her. I have to mute and pull up on My phone so that I can answer some short little easy stuff So, you know, the good news is the house of representatives passed the additional funding for the SBA funds. There's $310 billion for for PPP and That's gonna go out pretty quick because the banks have been most banks have been processing our Applications since, you know last Thursday We're in anticipation of these months getting money's getting here. So if you haven't gotten your PPP funds yet I mean, I don't want to go as far as the saying that it's gonna show up and you know show up, you know Next week are you gonna get a you know a call, you know on Monday? But you we I would expect that that things just start happening pretty quick next week There's about 60 billion dollars for EIDL, which is kind of cool So, you know, all of that should be flowing through flowing through next week, which be Greatly appreciated for most of us if not all of us, right? Yeah For me for sure Oh So we actually have a question here real quick Tom Carolina Carolina says she works under a DBA. Would I be able to get funding? Sure, you say DBA You know, I guess, you know Whatever you your legal structure might have some bearing on that but even for your sole proprietor I think that you can certainly, you know qualify for for these SBA funds. I would You know contact my bank and do something on the PPP You know, I haven't actually chat on on the SBA website, I heard that they took the Applications down Right out of fun, but they Do you know if that's true? Yeah, I don't I think they're coming back though, right? Yeah, they would have to with this extra 60 billion because the first charge only had 10 billion for that Okay, what a world we live in only 10 billion, but So, I mean, it's it's a material not more than the first time. So I would think they would have to put that back up So if you haven't done it, I'd be I'd be checking now actually the SBA website to see if anything is there I'm back on yep, and I don't know when Dawn says that she That the SBA site says it's not accepting. I don't know what you checked But check again, and if you still don't if it's still check over the weekend check on Monday I would I would keep looking because it I can't imagine that the reason why they gave the 60 more is because that's how many I mean, I guess I could be maybe that's how many had already come through That they couldn't fund That's the only thinking there You know, I wouldn't you know, you can't completely rule that out But I would have to think that that there's additional funds in there for people who have implied Yeah, it seems to make sense because it got shut down so quickly. Oh, well, Donna says she checked five minutes ago All right. Well, check over the weekend. I'm looking now You know, it's they move stuff around here so much They're not sticking if it's here. They're not sticking it in my face. Let's put it that way Yeah, it's not good. They're making it that much harder to find but anyway, you guys keep keep checking if you haven't been funded and If if you know that you didn't apply keep keep trying check over the weekend I was surprised at how much work is being done over the weekend Tons tons of stuff is being done over the weekend. They're not shutting down right now. They're just keeping everything running So it seems like 8 p.m. This kind of a little bit of a cutoff for a few things, but 8 p.m. Eastern But not not not much more than that. They're still working on the weekend Marsha says that she took the G-back training Curious Marsha, how'd you like that? I know quite a few people have taken that that you back training and yay to you guys Good good for you that you're getting more and more training. I I think that's excellent. There is a Lot of different opportunities. We have some opportunities also that we're going to be talking about that I think Makes sense right now. This is the time right take advantage of all of this stuff That's coming along because we're not always going to have these opportunities And right now you have a little bit more time than you normally do to be able to do some of this stuff I mean one of the things that I'm always thinking about is have you guys ever noticed that this you either have time You have money time money How often do you have time and money at the same time it doesn't really work that way so when you have time Get what you can if you have money get what you can right do do it Buy what you can when you have money and then take advantage of it when you have the time Have you done yeah, I've been meaning to do that training. I think that would be really fun and And I think about you know I might I might ask sharing grammar if I could kind of tag around on I would like to put on like the whole Ghostbuster thing Go in and you know start like to wish you call it gunning you could gun and you could fog The pros call it, you know you got it I Do the gunning Respirator, I mean, I don't know if I'd want to do that every day. I think I do I don't know if I can handle that every day, but I'd like I'd like to say that I did that so obviously Everything that we've talked about so you have to have the proper training for that And I would want to have that too, but I think that would be be a interesting experience So I like what Marcia says liked it everything is getting redundant, you know, you start hearing some of the stuff over and over again I washed my hands when I was done Easy it's interesting again good to give employees yet more stuff to give employees Amelia wants to know where she goes to take the G back Is it I it's on the On the cleaning business today Corona virus Downloads page. We'll look at that at the end of the discussion But there's a link there that takes you right to all of the ISSA training resources for COVID-19 and it's on that page Amelia also every time you call they tell you you need to wait I know people that called as many as seven times and then finally got their portal number on the eighth time So Bridget, I love it Bridget. Sorry. She's late We were late too We've never not been late. I think we've been on time one time You know, I've been like juggling a lot of balls here lately and I was getting ready to Get set up for today's Facebook live and saw that I never set up today's meeting So it wouldn't even let me start it at five o'clock because you have to do it like ten minutes in advance So today's meeting technically on Facebook says it started at five oh five So we scheduled it late first time we've done that So I can't see everybody on my phone or and I can't see anything when we're on the screen But every once in a while it'll show me that somebody is watching and right now it just said that Bill Gilderman is watching I haven't seen Bill on before. So hi Bill. I haven't seen you in a while Bill's been with us at least one other time. Oh nice Yeah, my screen doesn't usually show who's on just every once in a while I'll pop somebody on there for me and Bill's the lucky one today. So good to see you, Bill Haven't haven't talked to in a while. I actually miss talking to you Bill We're gonna start cleaning homes in Atlanta a week after next. We're gonna start ramping it up again. So Well, we'll be seeing you here in a couple of weeks Hi Dusty. I just saw that you requested to be my friend on Facebook. Thank you. I Accepted it. I think last night or early today. So I got to check you out with just a little bit. That sounded weird But I got to feel like I was saying hi and getting to know you a little bit. So hi No, not a steamer as a charge of the disinfectant looks like a toy gun. Yep. That's what the Electrostatic sprayers are Can you tell us anything more about why are these electrostatic sprayers better? What do they do? Hey, Mary they put an electrical charge in the Miss that comes out of them that makes them magnetic so The mist that comes out of there most misters will just mist in gravity The force of it coming out in gravity will lay the mist down on whatever it falls on or hits The electrostatic sprayers have an electrical charge it like does like a magnetic thing like you can have a sphere You can have a doorknob and spray it in this direction and it'll stick to the back Because of the magnetic charge as soon as the miss gets close to to whatever surface that you're shooting. It'll just kind of Cover it. So it's short answer. Well too late for a short answer the short The short answer is it sticks a whole lot better and covers the surface a whole lot better Okay, that that makes good sense. That's why the big push for the electrostatic sprayers I've had a lot of people asking me so there are a lot about the different types of misters and sprayers and electrostatic sprayers foggers Is there like a place that can tell us what these different things are these just? Are they Is there a definition like is there a clear definition between say a mister and a fogger different amounts of Chemical or products that are out. I don't know if there's a and agreed upon standard not to say that there is and I'm not aware but the actual Aralization in a mister is bigger than a fog or a fogger is a is a much finer Particular come or the Aralization out of a fog or as much finer Foggers often times use heat. They're used in Like a lot of restoration work if you're doing odor mitigation for instance you put certain products in it And it makes a fog whereas a miss Is a miss? I mean you really think about it fog and mist are two different things and Yeah, yeah, yeah, absolutely. I was just wondering if there is like numbers connected to that, you know size Droplets or this amount or there's something like that So Marsha is saying that the GBAC training can get you that info. So that that's good We get into like the the micrime size of fog particle versus Mr. Awesome. Yeah, that's awesome. Especially. I mean, I think it's really I don't think I know it's really important information when You can find different sprayers from any I think the lowest price I've seen on something is like 75 dollars and I think the highest I've seen now is what two grand So you really need to know what the heck it is that you're buying Bugs finer than a miss make sense. Yep. This is heavier. Yep. Make sense I mean, if you really think about it a spray bottle that we use every day with our window cleaner in it is a form of a Mr. Right. I mean, there's a whole there's a whole spectrum there of How fine the Aerialization is yeah Yeah, they all of all of that makes sense I'm just trying to wrap my head around like different uses for different things when I guess from what you said about the electrostatic sprayer though That just seems like the superior choice Pretty much regardless of what you're doing. I guess unless it's an empty building Oh, even even even even that though if I'm from fogging or misting I'm not getting the back sides of handles I'm not getting the back sides and doorknobs as well as You know three-dimensional things the electrostatic does a does a better job, but even on the front it actually sticks better I've seen demos at ISSA and You know though you can turn the electrode some of them you can turn the electrostatic feature on and off So they'll take like two identical objects and spray at one without the electrostatic and the other one with the electrostatic And it's obvious that the electrostatic has a lot more of the cleaning agent on it And if you're applying a disinfectant and the whole idea is to have a longer dwell time and to keep it moist Longer than the more that stuff that sticks to it because you get the other thing you got going on is vertical surfaces That if you just spray it, it's gonna run off right the electrostatic Tennis to hold on to the surface more rather than that then run off. I Guess I'm not really understanding the purpose then Why why would you ever want to turn it off? I don't know but it makes for a good demo It seems odd. It doesn't seem like you would ever want to turn it off Debbie Baker is talking about what do we think about this? Sounds like a multi-purpose sprayer No, no clue here. I don't have an idea It sounds like from what Marsha said going to the GBAC training would be able to give you some good information on that Yeah, that's a multi-purpose sprayer at Harbor Freight. I might see if I can I Don't know if I can click on that. I Know I can't now Electrostatic is it easy and safe to use for residential cleaning Tom? huh It's it's it's a device that applies and then an agent And I guess it's really a function of what you're putting in it. Um, I Personally have never used one. I've seen them demonstrated They don't appear to be terribly complicated the whole safety part of it is is a function I mean there's training and you are Taking something and you're missing and you're putting it in the air. So, you know, I got the whole PP Anything that you've got to be thinking about In part of it's what you're putting in it, you know Remember we talked about disinfectants and reading the label on the back and making sure you're following the label That goes double for anything that you're putting on the mister or because If the product is not to be used to a spray bottle and just squirted and you know a dwell for 10 minutes might be Violating the whole federal FIFRA thing by by by putting it in a in a in a mister Or you might be violating that if you suggest that you inject it into people and see what? You remember you didn't you hear that I did yeah, I'm sorry Do you want to go political? This has nothing to do with politics This has everything to do with follow the manufacturer's instructions read the label You know, you know, it makes this isn't political. This is Okay, I mean, you know think about it. There's like 330 some I mean people in this country and Some of them are gonna hear that and not understand it was a joke. I understand it was a joke, but Anyway, yeah, I'm good. Yeah. Yeah. Yeah. Yeah. Okay, moving on You know, some people are laughing we have a few little smiley laughing face emoticons No, they're all laughing you're fine. We're getting love we're getting a little heart. Thanks you guys We need a little love every now and again But Bridget does have a good question here, Tom Something that we haven't talked about at all She'd like to know your thoughts on disinfectants with polymers kind of like the consumer product Microband that claims to disable pathogens for up to 30 days. Have you heard about these? Yeah And they're efficacious and you know, they there's there's various variations I mean some is made of the manner we can apply to a surface a lot of surfaces actually have that incorporated and built into it and In a broader sense, there's a lot of metals and stuff like copper for instance Does a good job of of killing? pathogens and microbials on its own and more and more Like copper top tables you find in in some health care facilities because it's they're easier to To disinfect because just the nature of the material does that I know Toys and playground material and stuff like that a lot. I mean a lot of stuff more more has the microband built in And so so you're pro pro microband. I'm pro microband Okay, good. So hope that helped a little bit Bridget. I think most people are I Did hear a little bit of a ranch from somebody in one of the groups that I didn't really understand So I'm glad to hear that your pro microband time that that makes me feel more comfortable So we're getting some Some comments about the employees and we're having some employee Issues I'm trying to pull people back to work Linda says unemployment rant all but three ladies are coming back to work. They're afraid But one of them is contacting my other ladies to encourage them not to come to work sit home Get their unemployment and that I am doing this to get the money for me and they should let me hang So What are you thinking Tom? I've got a wondering what you're thinking You know technically if you tell the unemployment agency that you offered someone their job and they're not coming back then They can lose their unemployment. I guess, you know, it can get complicated though. If somebody comes back And they're hostile. That's not really the the outcome that you want either We've talked about strategies where you do, you know If you're in a state where you can do the work share and maybe work them part-time and still let them get their Federal unemployment bonus because they're getting a little bit of unemployment from the state I mean, that's an option if you have your PPP monies you've got something to play with where you might be able to give them a coronavirus pay differential coronavirus bonus for for eight weeks that would you know Make it more more comparable And especially if you're making it clear that that's where that money is going that the money's not just going to you It's going to them right that you you also will see a benefit, but they they should also see a benefit There's no reason why they wouldn't I Had something else. I wanted to say about that. Let me see somebody else So Kelly post in the MMA group about this I think we had a couple of other people that were dealing with this and I've got a couple of strategies that we can work on together in there Let's see Rochelle same people who won't know The joke the the president's joke I offer them their job back if they refuse they quit and replace them Yeah, that's actually a Strategy for sure Dusty wants to know about at will employment laws. Yep, you can let them go for anything Oh one other thing that I wanted to point out. She said that the people were afraid the cares acts specifically calls out that people cannot use fear as Reason to not work. They actually it's printed out that fear. They can't not work because they're scared so you actually have something in writing from the government to Post for people Again going back to Tom's point, right? It doesn't help you to bring in people who are scared or angry To be sent out into other people's homes, but there's ways around it You just have to You have to communicate a really really strong message. What is how how is this for the benefit of all? Including you. Yes. No, no doubt that you are also going to benefit, but so are they and so are the clients How how is this a win-win win? I mean a lot of times we're talking about just having a win-win, but gosh, this is an opportunity for a win-win-win Push that angle, right? How are we all going to win for a change? How amazing this can be for all of us? You just sort of have to shift that narrative You can't a lot of times you can't just tell people what they should think but sometimes you can listen This is how we need to think and here's the reason why Okay, Rochelle says if you don't take the job off for now It will be given to someone else and you won't be asked to come back once your unemployment runs out Absolutely. Yeah, that that is a can be a true statement Chances are good if you have people that don't want to work right now because of the money They're not really concerned about where they're gonna get a job later. Those are the people that are thinking Screw you and your job. That's probably not nice That is as bad as Eddie does as Liz gets though Yeah, I don't know things worse than that. Why do you say the p-word? That's a while I get in trouble for that, but I don't say that very often either Well, never mind we don't even talk about me Yeah, I've been dropping the f-bomb earlier today. I was like, you're a little bit stressed out there Tom dropping that bomb a couple of times I had to get 12 hours of work done in like six hours and I had a computer blow up in the middle of Trying to pull something together to share with you guys today and Did alien just absolutely bite it? No alien is okay. This was uh, this was a desktop computer You know Janice is the smart person that makes me look good and she was like putting Something together for me that is is part of what we're talking about today and So I had to go into work and grab another computer and bring it home and You know how that goes. Yeah, I do and you know, you don't live close either I only live seven minutes from from my office, but you're closer to 30 and sometimes 40 minutes, right? And then we have and then we have this problem a roof leak issue and it rained real really hard yesterday and Anthony was uh taking care of that and he was there so he had to tell me about it. So well, you know A few if you haven't met Anthony nicest guy on the planet likes to talk Likes likes to give you the details. So yeah, especially when you got stuff going on. I can see that being a little bit stressful Well, um, just keep thinking there Dusty says bless your sailor mouth. Um I'm working on it. It's not sailor mouths. I don't have a sailor mouth tongue He used to he used to uh, say this one word all the time that used to just crack me up But we should probably not get into that on facebook He would he would just drop the b-bomb every once in a while. That was funny Um, linda my plan is to do the corona bonus The ladies at the end of the eight weeks. I told her I am hiring and she may not have a job when she is ready to come back I do want to report her that is anger talking That is anger talking. I had told her about the bonus opportunity to my face. That is great behind my back. She said I am lying Okay, i'm over Yeah, it's tough when um When you're trying to do a good thing too and people just aren't trusting you and they're not believing in you That is hard, especially when you feel like i'm guessing in your case linda You've probably gone out of your way multiple times to be a good boss and and to to show that you are a good employer and So then when you're in a situation and you're kind of counting on people to be as loyal as you've been It's it's disconcerting and it's kind of It's a little bit of a letdown My my comment to you is don't let it get you down Because it's always going to be those people there and they have their own struggles on the on the flip side when they go home Oh, how many people are telling them all of these bad things and they're not they haven't been at work And they haven't been exposed to what you've been doing So it's easy for them to get sucked into this negative mindset A lot of people are in this negative mindset right now you guys so You know keep that in your mind and see if you can work with them and try to get them around to your Awesome way of thinking and how you can be helpful Maybe there's something you can do instead of waiting until the end of the eight weeks Maybe you can do a little something up front to get somebody started to get people started I I don't know if that's possible with what you're dealing with But is there is there some sort of an incentive that you can use up front and then also something that gets done on the end Just to help them get over that negative hump that a lot of people are dealing with right now I know we're all going to be having to deal with this and we're all going to be looking for the some strategies for how to Reward our people And how to best use these monies But remember that you do have them Two and a half times payroll to a lot of money that is available that you can be giving to people Kelly says thank you for ranting that makes me feel better that there are others going through a similar situation Yeah Yeah, right Kelly lots of people are going to be going through this you guys lots and lots and lots of people This is not going to be a one-off. It's not just lindis company or Kelly's company I won't be shocked if I don't have some people that are going through this. I'll I'll be surprised It's going to be hard. It's going to be some work because people are dealing with a lot of negativity So uh keep keep your heads up y'all. Oh, Amelia too same thing. Yeah, I I think it's just the The status quo. I know a lot of companies that have really good strong cultures That are dealing with with some of this stuff already. So Don't don't let it weigh you down Don't don't think of it in terms of you something wrong with you anything that you're doing wrong It's just one more thing that's going on. It's coven 19 one more thing that needs to be managed so Huh, that's all I got for you right now otherwise, I could you know me I could ramble forever about that And dealing with your employees. So Tom, we got some new we're we're um Tied on time today. We want to make sure we get out of here. It's friday I told everybody I'm gonna try and get you out of here by six o'clock It is really pretty outside. I don't know if you can kind of see that or not So you still want to get a little bit of fishing in tonight, right? Oh, that's the plan All right, well then So we're going to talk to you guys um about Some stuff with three things Yeah, a couple a couple of things here. Let me uh, I'm gonna talk about the covid training Uh, Tom's gonna talk a little bit about how we are going to try and give you guys a break On um on the price if you have more people in your company So if you have a bigger company get a little bit pay a little bit less And actually if you have over 50 companies, so if you have a really big company Get about a 50 percent break Go ahead Tom Yeah, we we have people asking if I've got multiple people in my company. Can we do discounts and we Are limited by the technology we're using at the moment in time We'll probably find another platform to uh administer the program But at the moment We got to play the hand that we're dealt we we did this kind of quickly because we we we saw the need and felt that if we Took three months to pull all this together that it really wouldn't be helpful to people in the time frame that that that help was needed so Because of that we have some limitations with the technology which limits us in terms of you know How we can do pricing and how we can do this counts? but We put our heads together and came up with it with a way that we could do this and They the method that we would do this would be there's we have a store on the modern cleaning website that I don't know we sell protein backing cleaners and ladybugs And and and and some other things um, we're going to add the ability to buy Uh seats to buy to buy uh the individual seats for our kovat 19 class Off of off of that storefront and you'll you'll go to uh modern clean dot com You'll go to the store and this isn't in place yet by the way We're going to be working on that and getting in place sometime this weekend and when it is in place We'll we'll post that in all our facebook groups that you guys are familiar with so so you'll see it but um anything from six and up that can be there will be uh discount pricing and uh You know like if it's six or more, it's like 10 off if it's 16 to 25. It's all the way down to 30 that's like 20 percent 26 to 50 is down to 25 and if it's a big company 50 or more it's uh, it's like half price and The way it would work would be you go to modern cleaning you pick the number of Of seats that you wouldn't want it'll give you a price you pay for it there And then you'll we'll give you a template a spreadsheet template that you would put the first name and the last name the email address of Every employee that you wanted this training so Don't buy more seats than what you've got names for because we're going to take that entire spreadsheet and put That information and basically enroll them manually So they'll all get an email saying that you know their class is ready and and they can go ahead and and take it and um They take the the class they take the test and they get their certification and it's all done easy peasy Um when we get the spreadsheet we want to give ourselves one business day to get that manually set up so um You know if we get this up tomorrow And you send a spreadsheet tomorrow, you know, I can't promise you you're going to uh, have your employees enrolled until go sometime monday So basically what he's telling you don't do this when you have everybody in the room Right, need to take the test or in some type of a meeting you're going to have to do this in advance Do this and then you can give them the the link at any point in time after that So, uh, just got to do just a little tiny tiniest bit of planning there But if you want to do if you want to deal one off You know, I mean you can still buy the class You know one seat at a time the way that that is there now for for the 39 and take it immediately If you've got one person wants to take it immediately or You know got a real small company that that would be the most logical way to do it Just just buy them one at a time and take it at that instant if you want to Hey sounds good So tom you have another training that you're going to be putting out there, right? Yes we've been talking about our professional house cleaner training and We're working really hard on that And we had a computer blow up today that set us back a little bit But there's a lot of work to this and we've got a lot of material and the material We put together for a lot of years, but we want to curate this down in a way where It's going to be good and most useful and What we really want to do is is address Everything that a professional house cleaner needs to know or should know to perform at a professional level Uh, we define professionalism as the skill good judgment Behavior that is expected from a person who is trained to do a job well Um a professional understands what to do how to do it and why they are doing it And the why is a big part of this, you know There's a lot of psychological studies that people will work a lot harder. They'll they'll they'll they'll they'll be more agreeable They're they're more persuadable I just get better outcomes if you know why you're doing something So a big part of a professional is just you know, I could read the instructions and follow them But if I really don't understand why the instructions are telling me what they're telling me then You know my the likelihood that I'm going to do that consistently and do it as Dilligently as well as I should be is is lacking and you saw some of this in the training that that we did For those of you who took the uh, COVID-19 training that You know, we try to get some into the science and to the why is behind it because once you understand the why you start Feeling like you know, I'm not really going through the motions, but I really um, You know doing something with meaning and purpose So You know my observation is there are a lot of people who clean homes that many are not professional house cleaners If you're cleaning a home that doesn't necessarily make you a professional So the class that we're putting together is to deliver the information And in a way that that's actionable and usable So if for for the people who work in your organizations, they will See their job As something much more than just doing a task They are will see themselves as as being on the front line of defense defense and in healthcare They'll understand what hygienic cleaning is they'll understand Uh science and chemistry behind the products they'll use they all understand pathogens They'll understand, you know, the materials the surfaces that are in the house from the wood floors to the Stone countertops and how to treat and handle those and understand their equipment and how that's to be used to be maintained They'll understand safety in a much broader context than just talking about You know protecting yourself from from from, you know infectious disease We'll be talking about all the other ways that one can can can get hurt And and harm can happen in the house cleaning world and how to protect ourselves and to protect Our clients and to protect the the environment as a whole it's going to be a seven class program It's going to cover what a house cleaning professional or what a house cleaning professional should know Each of these classes will end with a knowledge check, which is a way of just kind of confirming that You understand the seminal points the points that you really need to understand from from from from that class And if you didn't school well, you could you have the Going back and watching the class, you know again until you're comfortable with the knowledge check Once all the classes are complete You will Be able to then take the uh the final test and that's how you would learn earn your certification of completion We're going to be launching this the week of of uh may 4 So we're about a week out Tom, I got a couple of questions for you here. Um, so you say that each class ends with a knowledge check Is that like a quiz? That is a quiz That's a big word for a quiz. Yes Okay um, so is Can you tell me what what's not going to be included in this professional house cleaner training? Well, you know, we're not going to Get a whole lot into commercial cleaning. We're not going to get into that at all So we're not going to be talking about stripping a wax in floors or um any of You know the the the issues that that that commercial cleaning contractors would get into we're not going to be talking about You know restoration work and are going to be talking about, you know hazardous, you know Uh, you know material cleanup what we're going to be talking about primarily is What you need to know to be a professional in the world where you're doing maintenance cleans In in in people's home space that people live A you know bathed and and and eat and that's what we're going to be focusing on cleaning. This is jones' house every other week and You know, it's got to be more than just removing soil from a surface It's going to be all of the uh, the science and the knowledge and the things that you need to know behind that so you know We've done a lot of training in this area in the past and once people have this knowledge They see their jobs in a completely different way They see themselves as professionals and and providing a level of value that's much greater than Just picking up in somebody's house that that that didn't feel like doing it themselves So a lot of you have heard me talk about matter meaning and measure That if you want your employees to be engaged and to stay with you for a long time You have to have these three things. They have to feel like they matter. They have to feel like they are providing some Value is that there's meaning in the work that they're doing and there needs to be some type of measure So you can see that this training is going to offer all three of those things right matter meaning and measure um, well, I have a couple more questions found one of the things that um, people ask about all the time is um They're they're curious about this and they worry about this when they think about training Are you going to talk about like the right kind of vacuum or what kind of cleaning product should be used Or any of that kind of stuff that might be in conflict with things that they're using in their individual companies No, we will Talk about pros and cons. I mean there's very few things out there that don't have merit, you know, it's it's You know product fitting the situation You know Vacuum cleaners and you've got upright vacuum cleaners. You got canister vacuum cleaners You got backpack vacuum cleaners and in the right situation, you know, which is the best vacuum cleaner? Well, that depends, you know, what type of space you're you're you're using the vacuum cleaner in and what your scope of work is And you know your team composition it depends on a lot of things So we'll be talking about the pros and cons and what fits where but it's not prescriptive We're not saying that you want to use these cleaning products or these cleaning products are bad or this is the You know, we don't get into brands of equipment. We would talk about styles but even then it's a matter of of You know the problem that you're you're you're you're you're fixing or you're addressing the the scope of work Yeah, cool. Um, we've got a few questions, but the big question is cost Yeah cost right now No, we don't No cost yet. It's gonna start on monday. Um, better It's monday week not not tomorrow. That was five four. Yeah may four. Sorry guys So we got a week in a couple of days. You got 10 days, right? We'll have an answer for that soon Let's cut it. Let's cut it a thing for this though. It's It takes it takes work on our end to ministry these classes even when it's kind of online. I mean it is online, but A lot of you mean there's a lot of things that can happen with an online course, you know, there's folks who Forget their password or can't get you know, their their email gets messed up or get spammed out or Um, we spend we spend a lot of time, you know, so supporting this and this is going to be a more substantial program. It's going to be a longer program. Um All right, it's it's going to be it's going to be an awesome program too I'm we've done a lot of cool things over the years, but this is this is this is going to be epic Do you have any details tom on how long each class will last and When they're going to be offered? How are they going to be offered? Can you give more detail on that? There's some confusion there. I'm confused you Yeah, um each class is is going to be like a module in and of itself. Um Probably in the ballpark of an hour On average some have more material than others and Seven isn't an exact hard number either. We're going to be spending a lot of time. You see the weekends coming up It's really fun working on stuff like this If you don't have other stuff some of this might shift around a little bit um Which you don't have to take all seven classes at once and you don't even really have to finish a whole class at once you can watch to whatever extent that you want to and Stop go do something else and come back. I mean, there's no time limit Once you uh, once you sign up for for the program you can take it at whatever pace you want to take it Uh, uh, Leslie says absolutely a lot of work charge appropriately. Thanks Leslie Uh, sherry or maybe cherry says will she be able to take the class on her own time? Absolutely. Yeah I can tell you I can tell you this for a pricing standpoint. I promise you it's going to be going to be a value I promise you that if you look at the amount of material We're providing per dollar or the hours worth of training per dollar. It's going to be it's going to be a value Yeah, yeah, yeah, of course. Absolutely. Um one thing that um, a reminder that tom is one of the authors of um house cleaning technician book And had a significant role in creating the house cleaning technician program the htt program that you hear a lot about um that So just so you know that this isn't just information. This is the real information Coming from the real people that created the programs initially It's just trying to get it out to a much wider audience Um in a much bigger way that that's the big plan We're doing we're doing at least two things here. Yes. One objective is to get it out in a lot bigger way um we're also The htt program is kind of the first iteration And you ever do something and after you do it you go back and look at it and say g if I ever was going to do this again I would change this this this this Wow, that's kind of what we're doing here. This is The iteration of these are all of the things if we had it to do differently These are the things that we do to make it better. So that's kind of what we're doing here This is this is going to be this is going to be tighter. This is going to be more to the point. This is going to be You know So it's just like everything else that we do anybody that's taken foundations can tell you Foundations two doesn't look like foundations three doesn't look like foundations four Doesn't look like foundations five because every iteration is improved upon And it's always the newest up-to-date information. So that makes sense to me that it's not going to be the same program that was originally Created how many years ago? Oh, I don't know seven eight Yeah, and it's been a long time. Of course, there's new information that needs to go out So, uh, that's that's part of what's coming out In my favorite example of that a really good example is you know, like like made central like like our like our software That started like over 20 years ago. It was a simple access database And we had major iterations or we okay, let's do it again and these are all the things that we want to fit just do it again and these are things we can make better and Suffice it to say it looks very much different now than it did when when we started Yeah, absolutely way way different So we got a couple questions here at tom. Mary says oh shoot. I think I goofed signing up for the kovid Certification class. I want to register an employee so she can get the certification Not exactly sure What you goofed up on mary Let us know maybe give us a little bit more information there Um a project go ahead and take my money Funny I'm liking your sense of humor Leslie so is this best for employees or owners tom She is an hct certified and pretty educated on this but she's always willing to learn And this is Leslie feel so you know Yeah, if you if you've taken the hct class recently and you know Now Don't be there'll be some some some new stuff here or Maybe maybe more that's true to some degree, but to a bigger degree You'll be seeing some stuff and it presented a different way in a different light that that might resonate differently um But we're designing it for technicians the idea is that that Hct in its current format is expensive. It's uh Full day class where you have to pull your technicians out of the field Until just very recently you had to like travel and do it face to face. Um You have to you have to pay separately for an exam and you have to pay every year to keep by the your your certification You know your membership to icrc currents It basically means you can say that you're certified as an individual year after year As a company if you want to say that you have icrc certified, you know technicians you have to be a certified company and pay extra for that You don't have to do any of that with with this. We're just trying to make it We want this available to the technicians because at the end of the day There's the people that are actually doing the work and if the technicians don't Have this information How can they be professional health cleaners if they don't have the knowledge to be professional health cleaners? And and again, don't forget that Ever since we have all been working together. This is tom darrick myself toy our partner Uh since we have all been working together. We have always been focused on professionalizing the industry Getting this information into the hands of the people that are doing the work so that the industry as a School is improved not individual people We we are going to be better. We're going to make more money The whole industry is going to be better the more we can all get on the same page. We're talking about the same things Knowing how to do things everybody knows how to do things all in the professional manner So and that isn't just about you know, what what is the right vacuum? What is the right? You know, should I use chlorox cleanup or should I use fantastic, you know Some of those things matter, but for different reasons. So we definitely need to get that information out there Um Leslie says I love it. My employees are in I will pay for the time So time is a thing. Yeah time and actually now that I think about it Awesome, Leslie. I didn't think about this but keep your day money right there, right now This is a good way in my mind. This is a good way to spend PPP money So give people a chance to get some education something that's going to improve Who they are how they can do their jobs better and they can earn more money We can all earn more money as our whole industry raise raises Yeah thumbs up And you know, there's a lot of math and we don't really know To what extent any of us are going to qualify for those monies to be forgiven as a grant at the end of the eight week period, but It's awful hard not to have a chunk of it forgiven. It's just a matter of what percentage So you're never, you know, even if you don't get a hundred percent forgiven as a grant You're never going to have an opportunity to train your people as cheaply as you you will for the same week period Absolutely Absolutely. Yep. Yep. We should have Thought more about that. We should even have more training Because this is the right time. I am working. I'm trying And really he he is working you guys. He is working hard Um, is there any other training that you guys need for your people that we can create right now during this We have all of this stuff already In our bank. All we have to do is put it together. If you guys have something that you need Let us know we know you've got eight weeks that you need to be filling time. How can we help? What do you need from us? We already have it all. We are already training people and have been for years Don't forget we run cleaning companies too. All right So we really already have all of this stuff happy to pass it on to you guys Let us know what you need. Let us know what you want and we'll do our best to get that out there fast You see tom is working really really hard So let us know um if for those of you that are not friends of mine on facebook, please reach out and um a friend of me and I will Be happy to have conversations with you about anything else that you can think about as well All right, tom is 6.07 over there This was a half hour call today, wasn't it? Yeah, what's that? No Did you have anything that you wanted to share Liz or we got No, I think we're good train the trainer. Okay. We do have an excellent train the trainer program Bridget Excellent. Okay. I'll figure out how to get that out to you guys. Absolutely. I do have some coaching and consulting opportunities That are coming up. Um, I will talk to you guys about that on Monday If you know that you need certain types of things, let me know I have some openings. You have all heard about our mastermind accountability groups I do have some opportunities Along those lines that are a little bit different little twist that I'm going to share on Monday So reach out if you have any questions. If you have any more ideas, let me know kim We don't have a price yet on the course Tom any ideas when you might know about a price He's working from the program together right now. It's the problem kim We're not too many days out. I mean, obviously we'll have a price before we go live It will it'll be a value. It'll be affordable Um We really don't have enough details to to responsibly even answer that question at the moment. I we've got we've got some work to do I'm sorry. I just can't make up a number I'm I'm Anna what Liz Liz maybe we can share our discs assessments one day and kind of All it's just I'm not capable of giving a number without more data and more explain it less So I think maybe what we should do is have some disc training. That might be a really useful thing to do Um, uh disc is really helpful and dealing with their employees Yes on train the trainer this culture dummy down a bit from liz's Yeah, well, don't worry. There's tons of culture programs that are super super simple too. You can make them as crazy as you want Book of liz's isms. Yeah, I do got a lot of them. Don't I? Yeah, I know Um, carmelina says I have some employees that are very good workers. However, their english is limited I wish I could incorporate them. We don't have a lot of spanish offerings. Unfortunately um Need to need to think a little bit We need to make we need to make that a priority. I mean, it's not going to happen next week. Um, I just Am I having a hard time? Trying to get it in english So let us get stuff out and think about spanish too. Yeah, I don't know Maybe somebody out there has some resources that maybe could help us with some of that, you know Anybody want to partner up with us in some way or shape or form let us know How can you help us with this spanish piece? A translation apps. Yeah, they're just so not reliable for We've tried to do a little bit with the translation apps and have not had good luck with that Leslie Uh, yeah, they're not they're not accurate people complain about them Uh, anyway, keep thinking y'all let us know what you can do Here's modern painting dot com and this is you know, you click here to to You know register for for the class and its current form You're paying for each class at this point. We'll have this reworked here over the weekend We'll post, uh, you know messages in facebook when we have all of that ready to go if you're interested in the bulk purchasing Here's a cleaning business today. This is uh register for our newsletter there and Here's our corona virus download secret page are pasted earlier in the In the um comments here how how to get to the issa page But that's down here somewhere Issa COVID-19 resources I'll put that in there again since we were talking about the g-back training I'll look I'll hit you up in group Kelly. We're gonna talk a little bit there anyway So that sounds that sounds good. Thanks for that info Okay, you guys You guys have a great week. I remember take care of yourselves get some rest. This is uh, this is a long race But we'll see you monday at five. Okay, and if you are working relaxing work, right? Like we like to do All right. Talk to you all later. Bye