 All right, what's up? Welcome back to the podcast now. I'm just gonna get straight into the question this coach sent me this It looked like a 40 page book Of an email and I'm just gonna summarize his story so he's been training clients for a couple years and This has been a repetitive problem that he has faced and here's what it is his clients will text him 10 to 20 minutes before the session saying hey coach we can't make it today and they'll make up whatever excuse and What he does is he always texts back and he says okay? You know, I'll make up this session with you guys later on now. I Could create a four-hour episode here about why that's wrong why you shouldn't do that But there's a couple of things I want to point out all right number one It's your business So if you want to give all these makeup sessions away to people who text you 30 minutes before your session saying they can't make it Go ahead and do that, but you're gonna lead yourself to burnout And you're not gonna going to enjoy this business if you keep doing that. All right, so my advice is stop doing that and the second thing is you need to have a Cancellation policy in place. So if someone does cancel they get panel up penalized They can't just text you 32nd 4 and say hey, we can't make it today All right, and what's happening is this is costing you a lot of money, right? This guy wrote me that in this 40 page emo He said he charges $50 per session All right, and he has around 20 clients. So he's doing roughly around $1,000 a week and What's happening though is you know He has these clients, but if they're not showing up to the sessions, they're not paying him Because they have to physically be there to give him cash or a check. That's how he's running his business right now and The thing that I the first thing I look at when I when I see this email, it's like, okay, well During the course of the year, there's gonna be times where people are gonna be out of town and I look at there's at least four weeks There's Thanksgiving Christmas spring break July 4th and Based on the amount of clients that he has if no one shows up those weeks all Automatically he's already lost $1,000 per week miss. So that's $4,000 that I can take right now light it on fire and he doesn't get Right and that's because he's choosing to operate his business this way, right? So again This where you have to make changes If someone's texting you 30 seconds before saying hey coach, we can't make it You can't do that anymore So it's up to you to take responsibility to set standards talked about that in the last episode Gotta set high standards. Otherwise, you're gonna attract people who don't respect you Right, and you need to have a policy in place. So if someone does cancel You know what to do and you're not having to spend like doing spend time doing makeup sessions Because you're not getting paid for those makeup sessions They should have been on the first place and sure they might pay you to do the makeup session But now you're spending an extra hour doing something that you shouldn't have done the first place Right. So this comes down to coaches like learning and understanding how to value their time So you need to value your time if you have clients who are running over you like a stampede and You feel helpless. It's time to start changing How you operate your business, right? And I always give this example to coaches that ask me questions like this, you know If I want to go get a computer at Apple, I'm not going to just go in there and say hey Give me that computer. I'm gonna pay you back whenever I see you again No, they're gonna say give me your credit card. Give me your debit card You're gonna pay for it before you leave, right? You operate your business like a business, right? Stop chasing people around Stop like stop letting clients bully you around got to change your old habits. All right That's it for today's podcast. See you later coach Thanks so much for listening to today's episode If you would like to connect with me send me a text message at 2 1 0 9 6 0 5 7 7 1 And if you would like a discount to any of the programs that we have over at our website at build my sports this comm Simply head over to www.buildmysportsis.com When you get there you can see the list of the different programs that we have Simply click through there and once you get to the checkout page on any program You can use the coupon code Podcast and when you use the coupon code podcast you get a 25% discount on any product that we have That's it for today's episode. Thanks so much for listening. I'll catch you later