 Okay, next up in our lightning round we have Kathy Wilson of Adult Services of the Oregon Public Library District talking about passports in your library. Take it away. Thank you. Hi, I'm Kathy Wilson. I work at the Oregon Public Library District in Oregon, Illinois. We get a lot of phone calls for Oregon, Wisconsin recently. I'm not sure what that's about. We started doing passports in our library in about 2009 and we kind of fell into it because it's a local post office and where the county seats are the local county clerk, we don't want to do it anymore. So it was a service that was needed in our area, no one within probably 20 miles from here is a passport agent so we are. It does bring in more people and it brings in business owners which we were having a hard time bringing in and underserved people that wanted to get passports. It's another income stream. It's $25 per applicant but the postage does come out of that which is right now $5.75 which you can get a few of them together. It goes down. It helps to demonstrate our library's value to the community. Showing the driver's license is part of the application process. So when you see the driver's license and you see that they live in Oregon, Illinois, you can ask them if they have a library card and if they don't, suggest that they get the library card. So we have had several people sign up for library cards while they were here. And part of the training is to help you prevent child trafficking and to me this is kind of his home that I really think that in this area when we first started a woman came and tried to get passports for children and it was iffy because the children weren't sure of their name. So by doing that we feel like we kind of helped to keep maybe some children from going into slavery which was a really big thing. Okay, how to start. If you contact your regional passports center and that might be tricky to find to become a passports acceptance facility, you may be able to contact them through your local post office. If you're doing it or there's a website called travel.state.gov.gov and you might be able to find it there. It's your government so it's a little bit tricky finding things. About a month after we contacted them we could start training. So we did all our training online. We're about 90 miles west of Chicago and we did not want to go to Chicago for the training. So we did all the training. It's 28 modules, took about five hours to complete the training the first time. You do need to do yearly training, retraining and recertification but it takes a lot less time now. You would need to find out and you just need to find out where you could get a passport picture taken. And we did find out that Wal-Mart and Walgreens did it with varying degrees of accuracy. I had one yesterday that was from Wal-Mart and it said passport photo on it and it was not compliant. The State Department is very picky about exactly how the photographs are supposed to look. Luckily, about a block away from us we have a newspaper that we'll do it too. So that helps a lot. You need to have a lock and door to keep the completed applications in and you need to have a secure place for the form, for the passport agent reference guide and for your mail-in supplies. Okay, what does the work look like? We decided to only take a flight because we're not going to have lock-ins. The main reason for that is there was only myself and now one of the person is trained and since everybody here is card time, we weren't in all the time. So that's what we chose to do. Make an appointment because you might walk in and nobody can help you. And that has worked out pretty well because any staff workers can set up their appointment but we try and pre-qualify them before they walk in so they're not walking in trying to pay with a credit card because they can't take credit cards or walking in with their longer certificates from the hospital instead of the official birth certificates from the county or from the state. If they have more questions than the staff person who takes the appointment is comfortable with we will have one of the agents call that person before their appointment to make sure that they understand what's going on and they can go well. Again, the website travel.state.gov is a good resource for the hopeful applicants and for their forms. They can actually get the form there. We keep the forms here. We're required to keep that form here and we can hand them out to people but they can also go to travel.state.gov and print them off and actually there's I think an app there that will help them to print it right onto the form. The application process itself from the time they get here till you know we're satisfied that we know who they are and that everything they've paid their money and everything takes around 15 to 20 minutes. It can take more, especially if there are children involved. So it's kind of fun though because you get to be a little bit nosy. You're supposed to be a little bit nosy and ask people where they're going and kind of watch their reactions about what's going on. So it's not like everyday library work where you're trying to be, you know, it's just detached and not nosy as possible. So it's a little bit fun that way. Once it's quite the year, there is something they call passport day in the U.S.A. and it's nationally advertised event and often we will relocate to another library for that. There's a library about 10 miles away from here and they have lost their post office as being a passport agent. So we go there. We do have to get permission from a regional agent to do that but they've been good about that. So that's kind of a fun thing and it's kind of like a lightning round because we do 20 to 30 minutes a day whereas right now we're doing about 20 to 30 The drawbacks to it, it does take time to train and the equipment to take time out of the day and to take, you know, the envelope to the post office all take some time. Training the other staff to pre-qualify and we have a cheat sheet posted so they can look at it to find out what questions they need to ask. And there's a lot to remember. When you first start, it really helps if you have a mentor, someone that you can call. Passport customer service now as opposed to 2009 is a lot better at answering our call than our Chicago one is. There are regional agents all over the country so you can call your local one and ask questions. It's kind of awkward to do that in the middle of an appointment but sometimes it happens. That's about all I have. Do we have some questions? All right. Thank you, Kathy. It looks like we do have a question from the audience. They're asking about how many passports do you do in a year? Like I said, about 20 or 30 months so whatever that turns out to be. Well, 25 a month would be... That's a lot. Yeah, what, 300 a year? Yeah, probably around there. And you got to realize we do make $25 off of each one a month postage. Oh, okay. And I'm going to ask a quick question too. Do they have to bring their own photo or do you take photos on site? We decided not to do photos. We're a very crowded library. We're an 1909 Carnegie library so we don't have a place to do it here but we do have a place, a block from here that we'll do it. Okay, great. Thank you very much.