 Let me ask you a question Have you ever looked at someone in the paper or on TV and thought why the hell would you say that? Or have you ever watched somebody at a restaurant for example having to go at the waiter? I need to think I hate to think what the chef is going to do to his food Or perhaps you've even seen someone you know post a status update on Facebook or LinkedIn or Twitter for example and cringe with embarrassment for that person who could have and should have handled that situation In a completely different way Well, I don't know if you like me think that the best way to get what you want is actually to be Respectful and build rapport with people rather than shouting at them or getting aggressive But I can honestly say that I've personally never seen anything good come out of being aggressive either verbally Physically or written in a status update to another human being Well, if you were witness to Amy's baking company scandal earlier this year on Facebook You will have seen the owner of a company pretty much destroy her brand and reputation and take it down a route That not only made their business a complete laughing stock all over the world But it emptied their restaurant rather than filling it up with happy customers Even gaws and Ramsay walked out on it and that's saying something because that guy really does have staying power Well, there is absolutely an etiquette to communicate with your customers But this certainly wasn't the way to do it. So what is the etiquette for winning customers online? How do you turn a complete stranger into a friend and then hopefully a lifetime customer? How do you win people over who don't believe in what you have to say or even turn people who have made a complaint in the past? Into raving fans of your business to the point that they can even become Your greatest brand ambassadors and tell everybody that they have to work with you Well, there are three key ways that you can do this and we share them with you in issue 3 of BrandBrain magazine Now to access this double page article as well as 22 more pages full of information that will help your business to grow Simply click on the link that I've given you with this video And it will take you straight to the page where you can buy issue 3 of the magazine and Start reading this entire article within just a few minutes Enjoy