 Win your share of 5 million rand. Get a home loan and get one entry. Open a netbank account, move your salary and you'll get another 10 entries. Simply dial star 120 star 762 hash to enter. Make things happen. Netbank. Due to general increases in the cost of living, home owners and property investors are finding it increasingly difficult to keep up with expenses. Home loan repayments being one of them. We have Tim Ikenusi with us in the loft who is the head of sales and client value management at Netbank Home Loans. To guide us through the steps to take when it comes to protecting your homes when facing financial challenges. Welcome back to the loft Tim. Thank you very much. So one of these financial challenges we mentioned could be losing your job. What steps does one take in that situation? So Bonnie, when we grant you a home loan, we know that it's a 20 to 30 year commitment and we expect that because it's a long period of time, you may run into some financial difficulty. So as a bank, what we've tried to do is to create options for individuals to be able to ride out the storm. And we have both short term options for clients who face difficulty and as well as some long term options as well. The first thing that I'd like to state before I get into the options is clients should never going to default because the implications for that are quite dire and they have long term implications for that. So it'll affect your ability to get credit in future when your situation does improve. So the first thing I would suggest is for clients to come straight to your banker and talk about your financial difficulty and understand it from a long and short term perspective. Because if it's a short term difficulty, then what we can do is restructure your entire loan which in essence is about reducing your repayments and extending the time period that you would need to pay back the loan. If you believe that the long term effects of your financial situation will continue to persist, then I would suggest that you contact us and we have a product that we can help you sell your house. It's called a net bank assisted sale and in essence what we'll do is put your house on the market for you and help you get the most amount of our value for it. And whatever the shortfall is, we will then go a step further and for giving 50% of that debt. So as a result of that you then preserve your credit history and your credit health and you're still able to get the most out of the property that you had initially. So what if in this instance the financial situation doesn't let up? Bonnie, the first thing that we would advise our customers to do is to speak with us because we have financial products that will help them ride through the storm. And one of those products is a restructure program where we basically would restructure your accounts and reduce your monthly repayments and extend the period that you'd pay the loan over. And over the last couple of years we've helped more than 16,000 customers restructure their accounts and help them get back on their feet and to continue with the repayments of their mortgage loans. The second thing that we also have is a net bank assisted sales program which aids customers in helping them to sell their homes and to get the best value for it. So we've helped over 4,000 individuals sell their homes through the net bank assisted sales program. And that's helped preserve the credit record. Thank you so much Tim. Thank you. So don't fear when net bank is near. They're here to help you along the way and make sure you are taken care of. For more information visit www.netbank.co.za. Forward slash home loans for more information. Net Bank.