 In this video, we will show you how to register requests from incoming phone calls in suprofess service. Let's show you how to register a new request. A customer, Maria Aberton from GlobalEcho, calls in reporting a printing problem. First, you need to look her up in service. We do this by clicking on the customer section in the navigator menu. In the drop-down menu, begin to type Maria's name in the search field. While you type, the search results will start to narrow down. Click on the search result with her name. This will open Maria's contact screen. Here you can see all Maria's registered requests and their statuses. To register her recent printing problem, click on the Actions button on the right hand side and choose the new Quick Request option. In the new Quick Request screen, there are a few fields to fill out. For the title of this request, we'll write Printing Problem. We will choose the category type Support. In the Message field, you can write a short summary of what happened and what you did for the customer. This can be valuable for future reference. When finished, click the OK button. In the request screen that will appear, you can see that Maria's new request has the status Open. Since we successfully solved Maria's printing problem, we will set the status to Closed. To get back to the contact screen, we click on Maria's name. Here you can see that the newly registered request Printing Problem is now recorded in the Request History for Maria. We have now shown you how to register requests from incoming phone calls in suprofess service. Printing Request will help your company provide better customer service. For more help, please go to our community site or to the Help menu in suprofess.