 jump across maybe both nations and different roles. I'm very sensitive to the fact that the Governor of Sao Paolo, who is in fact going to be hosting this next event in a year from now, needs to leave precisely at a certain point, so I will come to you at the right time, otherwise you'll miss your plane. But could I ask Joni Joseph, the Chief Secretary of the Government of Marahashtra, to be the second to comment on these issues of governance? There are members of the Paolo and friends. Well, five minutes on the three topics which were given me. When you first came into office, what were the key issues facing your city, and what you felt needed to be addressed? Second is about what have been the major success stories and what are the constraints and how you would like to handle the handshift. I am Chief Secretary to the Government of Marahashtra for the last four or five months, but before that I was Municipal Commissioner of Mumbai. So I have firsthand the knowledge of the city of Mumbai. So I proposed to dwell on these aspects as far as Mumbai city is concerned, more than because running of the city means practical handling of the city. When I first came to office about 2004, the key issues facing the country, the city was about basically the infrastructural weaknesses, basic civic infrastructural weaknesses and also inadequacies of water supply, sewerage system and also we had problems of service delivery, problems of satisfaction of the citizens, problems of what I would say, disaster management. The city in July 2005 underwent a trauma in the form of a deluge which is well known and I find from one of the papers the government was absent. I just want to say that the government was very much there but not seen. Therefore, when a calamity comes in the evening and you are not able to do, it is beyond you and unprecedented, never anticipated, not even expecting, what do you do? You turn to the army, navy, air force and all for help. But in the evening, the air force, the navy, the movement could help at that time in the night and lakhs and lakhs of people were, thousands and thousands of people were stranded on the road. That is the enduring sight of people on the middle of the road and water all around, people could not help, people could not be saved. So, the first thing, first challenge was to remove that issue. That required short term, medium term and long term measures to ensure security, safety and security of the citizen. That is the basic thing to be done and what I had to do, you understood that it is now, when it is beyond you, you have to prepare yourself for the worst. That is precisely what you have been doing and I can assure you that as a result of the effort made that hereafter, it is not possible to such a site where people won't be helped. State of the art rescue and relief themes have been put in place, tie up the armed forces have been put, have been made and more than that, the long term measures which are required, the basic problem was it showed up all the weaknesses of basic civic infrastructure, drainage, sewerage and also that total direct question of being able to handle stormwater management. And you know very well the McTee River, which is just five meters wide in one place, now it is an average of 60 meters and 100 to 200 meters, pumping sets have also been being provided now and the central government, and it required huge investment. It required investment of two, about 300 million dollars and I am happy to say that during my time, project preparations were made and also this has been put in place, it has started and my successor I am sure will is able to continue the good work which we have started, the firm foundation we have laid and prime minister has given that money for us, 300 million dollars and similarly, the JNU that is the urban renewal mission, for that also we have made city development plans and procured the required support for water supply and sewerage projects costing 500 million dollars. So in the manner of three years, we have been able to secure this and we also put systems in place for that so that permanently these things will be addressed and I can say for the last two months own, people have been able to, the trouble which people had to enter to much, much less and a situation like that will never come before, will not come here after. And second issue was about delivery. See the problem was service delivery, people were always worried about the corruption, people were worried the licences takes a long time, there was no transparency in working, I can say that the only solution will be to throw open everything. So we had conceived a system of e-governance and e-governance where 240 services of the, which has been given by the corporation, municipal corporation will be possible to you will get it online. So this is something remarkable for which you know, back office work had to be tremendous and the money involved was also about 100, in crores we call it 200 crores, that will be about 50 million dollars. So much of amount was spent from the corporation itself so that we can have the system and I can assure you that SAP, that is the system which is known for ERP, which is not there anywhere in India at least and many places not there in Asia. So that is taking care of the e-governance, connectivity between wards, 200 odd offices have been connected between the, to the headquarters, connectivity and this ERP software with that material management, financial management, human resources, everything has been utilized. Today payment gateways are there, property tax or any tax or any amount, anything can be paid from the, you can access the web and pay. We have an interactive portal, all these were possible because of lot of work, effort put in and we had very excellent consultants who were doing the hand holding and the work is going on and my successor who is here, Mr. Patak is here, he is continuing the good work so that Mumbai will be definitely transforming itself into the national city. I would like to say it's about this water supply inadequate, though it is not inadequate by world standard we have about 200 litres per head but we have to augment it because 59% of the people live in slum and 40% of water supply goes there so therefore we have to augment the supply and for that also under the JNURM we could get the amount required and the work has also started. Suverage, Mumbai is 51% sure, Delhi I read somewhere it is 45% sure, excuse me if it is wrong but in order to have a total sewerage we will require about 4000 crores that is by 2020 and for that the first phase I am glad to say with the help of the central government under the NURM they have sanctioned the first phase also going on which will reach us up to 60% in another two years time and the second phase will have to be taken so the drainage, sewerage, water supply all these projects have been taken similarly the e-governance have been put in place and more work is also required to be done to add to that and which will also continue similarly for the roads the things which you find in the Mumbai city the roads were bad 2004 lot of criticism we have appointed a special technical committee and the national experts and on their recommendation we are now doing roads not an individual patchwork basis but on total redesign depending upon traffic and a host of 16 parameters which are studied by independent agencies and that has now played dividends in the form of another 120 kilometers of new roads have been laid in concrete and also another on 170 in case of other normal upgraded asphalt roads and they have also been put in place and proper maintenance earlier maintenance was also a haphazard but now that also has been proper maintenance systems have been put into place then as I mentioned earlier this beautification of the entire city things like Mr. Das is here he has helped us with many I am happy that you have got an award but more than that our award and recognition was there much earlier and we have taken up the gateway through with his help he has also helped us with the construction of the museum which is in the pattern of Prince Albert and Victoria museum in London that has also been developed with the help of public private participation Mr. Bajaj Foundation has given a generous help the corporation of Mumbai that beautiful heritage building is being redone with the help of Abba Narayan Lambash she is here very much here some sanitation and all the world bank has appreciated our community toilets experiment but going a step further we have borrowed from Delhi's madam first you have that one special toilets which are made in Lothi road and right in the airport we can now see in our airport their area also beautiful air which are being maintained very well which is as good as any in this hotel itself or beyond that similarly but what are the constraints problem is in democracy we can only have what is called incremental making a difference spectacular results will not come very easy for that you require to involve people to involve 2 minutes more or less this problem of city of Mumbai Mumbai lives in the slums as I said 59-60% unless in large scale migration search of employment you will find that in the largest slum in Asia that is Dharavi which is now being going to be developed such areas it is not income in order to people come from all over India in search of employment and then they occupy the place so unless until the hinterland is developed as you rightly said and also the entire rural area is developed it is not you can't address the problems of city of Mumbai which is like a small island and for that for the entire Mumbai metropolitan region we have made a plan of 60 billion dollars I am happy to say that the world bank president who was here yesterday Mr. Robert Zalik he has given in principle approval to our business plan for the Mumbai metropolitan region plan which is about 4,325 square kilometers as I said 430 square kilometers Mumbai city area and also we went a step further and for the entire development of all urban areas in Maharashtra which is 42% urbanized and also rural areas we have asked for the business plan of 66.8 billion dollars of course money has to come from through various method world bank is institutional finances one GDP model is what we are going to do in government and all of us took to the if you work to the plan and also commitment and dedication we shall certainly be able to achieve this and that will be my effort chief secretary thank you