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Published on May 22, 2017
For more than 325 years, Barclays has set the bar for delivering a premium customer experience. As the financial services industry continues to evolve, Barclays sought a platform to drive transformation across the global organization.
Today, Appian is in use across Barclays and its Barclaycard US, Barclaycard UK and Barclays Partner Finance divisions. Among other business benefits, Appian has helped drive a 64% increase in customer satisfaction.