 In this video, I'm going to be showing you how to recover a group of deleted contacts. So if you delete contacts that you want to retrieve, you're going to follow these steps to recover the contacts demographics. Now the demographics include all data that is included in an exported file. So let's take a look at what's included in an exported file. So first, we're going to go to settings, export data down here at the bottom left hand corner, export contacts. All right, so now this is the information that you're going to be able to retrieve. So you're going to be able to retrieve their name, email address, company address, phone numbers, fax, your custom fields that you have in here, a brief note, category, category two referred by source assigned to flags, date added, and last edit date. So this is the only information that you're going to be able to recover using this technique. So you're not going to be able to recover attachments, things like that. So let's just say that you go into your client touch and you go into client touch and you are wanting to delete, I have demo contacts in here just for reference. So let's just say that I want to delete my demo contacts. So I click on the demo contacts and then I go to actions and I delete these contacts. It says, are you sure you want to permanently delete these contacts from your database? I understand that there is no undo. I will show you around this and then you hit continue. So now it's going to show you a list and just give you a warning that they're going to be gone and then you got to reenter your password and delete these contacts forever. I can see that it's working because the wheel is spinning up here. So it's deleting the contacts out of the database and now if you go into add contacts, there's no more demo contacts right here. So now I'm going to show you a way, if you accidentally deleted those contacts and you're wanting to retrieve them, there is a way. However, there's very limited things that you'll be able to recover. So for instance, if I go into Brian Smith and I have, you know, these notes, it's not going to recover some of these to do. Unfortunately, it's not going to recover some of these attachments. Unfortunately, it's not going to recover these. So there are certain things that are not going to be able to be recovered from deleted contacts whenever you delete them out of the system, which in whenever we, whenever you go to delete them, it does say that they're gone forever. So it does give a warning. However, we're going to show you how to get at least the exported file. So basically, you're going to go to the URL up here at the top. So mydynamicscrm.com forward slash. And then what you're going to do is you're going to type in exported files.aspx. OK, so it's going to be mydynamicscrm.com forward slash exported files.aspx. And then you're going to hit enter. All right, and then here is the database that I deleted. So what you're going to do is you're going to click on the link right here. And we're just going to save this to my demo account. And I'm going to click on save. All right, so now that I have that saved, now what I could do is I could take these deleted contacts. I go back to imported contacts. I'm going to enable the import of category sources and flags. I like to always allow duplicates to be imported. And I'm going to choose the file. And I'm going to re-import these back into the system. Hit next. It's going to map this out. You shouldn't really have to do much because it's re-importing information back in. So then there's the demo contact flag. So really, you shouldn't have to do anything here on the field mapping area because what the system did whenever you deleted it, it took the exported file and it stored it into a backup. And then now you're just exporting that back out of the backup onto your computer. And now you're re-importing in there. So it should keep the same columns and things like that. So you click on run import. And then you want to send these imported contacts to client touch. Once you're in client touch, what you'll do is see here. Go down to email opt-in wizard. Click on email opt-in wizard. And basically, you're opting them back into your system. That's just so you could email them out of the system. So you're going to re-opt them into the system. And then now that they're opted into the system, now you can go back into contacts. And then here's your flag. You find whatever flag that they came from. And then you'll be able to go in there and start working on them again.