 The study evaluates the feasibility of using real-time remote consultations between patients and secondary care physicians for routine patient follow-up at a large hospital in the United Kingdom. The results show that patient satisfaction increased in both intervention and usual care groups, but the between-group difference was not significant after controlling for baseline scores. The qualitative process evaluation showed that patients saw remote consultations as positive and beneficial, while technical problems with the software were common. The study has important implications for service organization and delivery in the post-pandemic NHS. This article was authored by Sarah Daimary, Janet Jones, Elaine O'Connell-Francisco and others.