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What Three Competencies Build Customer-Centricity and Customer Loyalty? Q3 - TOUCHPOiNTER Series

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Published on Jul 23, 2013

More Customer Experience Resources at http://www.touchpointguru.com (Speaker/Coach/Author) and http://www.CXstrategiesInc.com (Consultancy).

Establish a Long-Term Competitive Advantage by building each of the Three Customer-Centricity Competencies:

• Identity: Define and Live
• Intelligence: The right information to the right people at the right time
• Consistency: Standardize touchpoints

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