 I first contacted the helpline service when I realised that we were struggling big time financially. My business had gone into lockdown and it was a new business. We only opened in September 19. Through the helpline I had weekly calls with a business advisor who was an industry specialist and together we worked through the issues that were challenging my business and would come up with a strategy how to best manage them and the main areas were marketing, communications, social media and overall how to get my mind set right. With the help of the helpline I've been able to maintain hope and I've got a strategy. I've definitely become more resilient and can see the business recovering. If you're a small business owner and struggling it's a no brainer. There are people there that will understand you, support you and it will really give you what you need to take your business forward.