 Over the years, access to meters would invariably be interrupted and we would have to produce estimated bills. In the years leading up to 2018, there was a gradual erosion of confidence in the accuracy of our readings and, by extension, the accuracy of our bills because of these estimated meter reads. Our city council, our mayor, our city manager had a vision to leverage technology to improve the accuracy, the reliability, and the transparency of this billing information. The electronic register was different in that old meters had registers that were like a mileage odometer on a car where you could see the information that was related to the flow of the water, but there wasn't anything else that went on with that. The transmitting endpoint takes the information from the electronic register and transmits it through the AT&T cellular telephone network four times a day. So we have access to that information sitting at our desks. You can imagine that us using a cellular technology to communicate with the meters and those meter readings communicating back to our billing office, that is so much more efficient than deploying 30 or so meter readers every month, every work day, out manually reading analog dials, the gasoline and wear and tear on vehicles, the greenhouse gases and carbon footprint. All those things, it's just not an efficient way for utility to operate when there is technology that can benefit you and make you better. I think the IONA Water Tool has been a gang changer for the staff in our customer services department. When a customer calls in to speak with one of our customer service representatives, we are able to pull up in the system to see real-time data to let our customers know what their current water usage is, monthly, daily, all the way down to 15-minute increments. This has been so helpful for us because now we're able to adjust customers' accounts after they have had a continuous flow. We usually had to wait two to three billing cycles in order to make an adjustment after a repair has been done at a customer's property. Now we're able to do that in a lot quicker time in a matter of days. The payback has been greater than we even estimated so we're seeing great returns, great efficiencies in terms of our operating budget and more accurate reads for our customers and that's really where the crux of it is. IONA Water is a wonderful tool that our customers can now use to be able to manage and track their consumption. So now that we have the automated meters, customers are able to go on IONA Water, just simply set up an account using their account number and their zip code. It's user-friendly, color-coded alerts. They can set up leak detections. To be able to use technology to help us meet our core principles and values as an organization is really, really a good thing. This technology dovetailed nicely with our mission statement in Columbia Water to be a best-in-class utility, to be accountable, operate with integrity and have transparency in everything that we do. So nothing's more powerful than information and that information being in our customer's hands. Most of our customers love it so we get a lot of comments on a regular basis just telling us how much they appreciate and love having this tool that they can use themselves and not necessarily have to call us.