 Kaden says, what tools are you missing when trying to manage Office 365 or Microsoft Teams? That's a great question. I know that Microsoft is building a fantastic job at solving every problem. Yeah. Microsoft Teams can be mostly managed through the Teams Admin Center. But some things do require PowerShell knowledge, yes, or scripting experience, definitely. What is your biggest IT management task, or what pains do you have when trying to manage your enterprise users for Office 365 or Microsoft Teams? Hey, Jay, before we jump in, I know you have thoughts on that. It's like, how important is PowerShell and scripting in the modern Microsoft 365 world? I mean, it's massive. Microsoft will develop the end-user experience fairly strongly, and the admin experience to a point. But there are so many unique needs from organization to organization that it is easier to give access through PowerShell than it is to develop the admin UI for every single task that's going to have to happen. I will say that the comment, some PowerShell and scripting, I think is a vast understatement when it comes to really in-depth management of your environment. I would also say, so it's funny, SharePoint on-premises, back when SharePoint was its own thing, I always use the 80-20 rule. For Microsoft, it can develop 80 percent of the tool, and then it's up to you to develop the other 20 percent. I think with Office 365, that number has gotten a little bit more in favor of how much Microsoft's developing, 85, 90, whatever. But there's still always going to be stuff that isn't part of the UI. When it comes to admin, reporting is a huge thing. Most of my customers, US Federal, big centralized tenants with tens if not hundreds of thousands of people in them, and many what used to in the SharePoint on-prem days be separated farms now all in one environment. When it comes to delegating the administration for your let's say teams, if you want your contractor for this department to manage all of your teams, there's no good way to do it. You're either making them a teams admin, in which case they can manage all teams, or you're making them an owner of every single team that belongs to your environment, which first kudos on you for figuring out how to do that and not missing any in an environment where anyone can create a team. But second, it's so easy for someone to get removed as owner that to rely on that level of security, it's impossible. Yeah, I could go on all day on this one. On that, I have to say because I come more from the end user perspective, but I have my own tenant, yes, there's that base level, but for someone that's not technical like myself, it becomes an issue because I don't know any of that. I don't know the power scripting, I don't know. It also provides the platform for the partners, like for yourself or Christian in AppPoint, the partners to be able to build on it as a solution, and then those solutions often even get bought by Microsoft and pulled in, as we've seen with Yammer and as we've seen with lots of other things. So it's not like they're not bringing it in or building on it, but for someone like myself or even someone else, it'll also be, well, which solution adds and gives me what I want, and then that can be a harder question to find the right thing to put on top. For me, that's a big issue. It's like, I can't do the technical, who do I rely on then for it? Yeah. You know, there's a whole other side of this, like we could talk about, you know, what's happening with multi-cloud and a lot of integrations. So it's just getting more and more complex, and there's areas which Microsoft is not gonna go and develop around, and that's why you have an ISV ecosystem with solutions. The other side of this too, and I'm just gonna read a little bit beyond what Caden's asking with the question, is that one of the things that's missing is a lot of the adoption and engagement aspects of it. You know, you're wondering, well, I can see that a certain number of chats are happening, a certain number of files are being uploaded, a certain number of meetings are being held, what's actually happening, and you have to go beyond what's in the admin center to really understand what's happening around collaboration and communication and organization, which will have as much, if not more of an impact on the success of your platform than just visibility into all of those things, the tooling. Yep, yep. There's awesome third-party tools that do that too, that do it better than the productivity score. So if you really like granular information about who's doing what, you know, the productivity score gives you a little bit, but it doesn't answer a lot of questions, it can leave some pretty big gaps. Like I've got, next Tuesday, I've got swoop speaking at my user group around all of that and the analytics and how much further it goes and the reports and benchmarking, the global, which is quite interesting on how that actually works. So yeah, I mean, you've got to take it to kind of the next level, but what does that, what does it look like? But they're the big gaps without a doubt, especially on that adoption side. Still, but then that's your favorite insights having come into play, but the cost setting it up and so many people are going, oh, it's all just too hard at the moment. But I'm sure that, you know, because we have as a regular on these sessions is, you know, Norm Young and casually John White, you know, with TIGRAPH. TIGRAPH is great. Swoop, again, you can speak to this, but there's also, there's a reason why Microsoft is rapidly expanding into the Microsoft Viva space and looking at this because they're recognizing that for the long-term, you know, a success of these platforms or these tools that they also need to be looking at those other topics, the adoption, engagement, the health and wellbeing of the employees that use the technology. So it's not always just about those activity stats, but is, you know, what's really happening is the next layer, the deeper layer. That's normal. Well, how many millions of programs have been run out and never been used? It's been millions of that, so, you know. Little things like that. Yeah, that's it, exactly. On the flip side of that, you've got the users going, is Big Brother watching what I'm doing? So, well, you know, they're, yes. Well, the recovering human resource professional, I mean, he's like, going, if you're not, if you don't want to be, no, you're doing it, don't do it work. Yes, 100% yes on that. Christian, bringing this back to the question, what are you missing when you're trying to manage? Something like the second half is question to you, what's the biggest IT management tasks or bans as well? Governance is such a, you know, big one, really. But it's funny. It's a huge gap there. But it's funny, because so for me in federal, there's no money for governance. Everyone complains about sprawl and they complain about the effort it takes to do things, but there's no money for that. There's a lot of money in security. And when you think of governance as a security tool, there's a massive gap in what you can do. For example, the openness that is Microsoft 365. Christian can go create a team. Kirstie, you can go create a SharePoint site collection. Sherry, you can go create a Yammer community. And there is no automation of the policies that are applied to those things. So, you know, Christian, if you create a team and you use that team to talk about employees as part of your legal investigation side of the business, what's to keep me from adding the employee we're talking about into that team? Nothing. And so it's very manual to manage the policy enforcement of all of these workspaces. And it's an issue where we see a lot of scripting and PowerShell because you've got to figure out what's been created. Okay, who owns it? Okay, how is it being used? That's a big area, so automation is a huge thing that while there is a lot of automation capability, it takes a lot of forethought that a lot of people don't want to give. Yeah, and a lot of the training the staff on the security and you've got to then make sure they, and it's very, very rare, very rare. And I'm like, do I do a ton of training? I don't get brought in to do that side of training and helping the users understand some of that best practice around security or asking those questions or so, yeah, you leave a bit of a gap where the security relies on the user rather than on the business. Yep. One area, one big management task is two. And I think it can be, you could put it in either the security conversation depending on where the dollars are for that you need to go and spend to get the work done or over into the adoption side of things but it's around provisioning and automation of the life cycle management of the assets which tie into compliance, which tie into security in each of those different areas. But the, so there are a lot of third-party solutions that help automate, I mean, all different aspects of that but the provisioning of that process which tie into each of those areas. So it really is, as I always say that every new deployment, any collaboration, communication, platform begins as a business analyst activity is to understand what is the culture of the collaboration environment that we're gonna deploy this and what are the tools that are being used? What are the needs, the outcomes for that? And as you're going and designing each of those things, again, there's a lot of it that 80% that Microsoft can do but there's 20% and it's usually the more serious side is the 20%, it's where all the risk really happens that you need to then go, hired guns, go buy tools, buy, bring in experts to help you build out and support those pieces for your organization. Yeah, there's a lot we can dive into on this topic. It really is, yay. There is literally hundreds of hours of webinars on third parties and yeah, yeah. Well, there's just, yeah, there are facets of the admin experience and so it's really just okay, which area do you wanna address? What's your industry? What are your requirements or the outcomes? Nobody likes to work the requirements, I'm old school. I like that word still, I like requirements but yeah, there's a lot to cover. Great question, Kaden. Yeah. If you're a fan of the spinal tap, it's also referred to as trouser marketing.