 One of the biggest problems and the biggest questions when you do a dropshipping from AliExpress to eBay Is how to handle the returns and the cases on the right way So we will not halt your account and we will not make any damage to your account And you will not cause any negative feedbacks to your account So in this video I want to show you how to give a great customer support and American customer support with Chinese products and Chinese prices I'm here posing an owner not CEO of Autodesk, please write down in the comments Who of you already doing dropshipping from China to eBay and who of you already had the problems with customer support in these cases So the first way which we need the first thing which we need to do is how to configure our returns policy on the right way First of all We in our returns policy we show that returns are accepted Why because Cassini likes it and we will be promoted much more on eBay's Cassini The second thing is that we offer both money back or replacement. It doesn't matter for us The third thing is that the buyer pays the return It means that only if the product is not damaged And the buyer just want to return the product just because they want not because it came as a damaged product So the buyer will pay the shipping if the product cams damage to our bio So it's not a problem because our supplier will handle it and I will show you now how to do this on the right way For the beginners, I recommend you to work only with products up to $30 so you can Allow to yourself to do this money and always Immediately make their turn and I will show you the process in a few seconds So The fourth thing is this is the policy. I will not spend time on this You can just stop the video and check how it looks, but actually as you can see Return will be shipped by the buyer. It's only if the product is not damaged so for both returns and cases the Process is the next we are working with five easy ways The third thing is if someone opened the return or case on eBay We will first request a proof first we request please show me that the product really damaged send me a video Send me a picture. It doesn't matter for us. Just request the buyer immediately to provide you with him It's okay. Don't worry to request the things on eBay. It's totally okay And it's really fine and it will help us to get our money back from the supply The second thing is immediately Refund the buyer you don't want the buyer to wait two weeks because on AliExpress the cases Progress can take up to two weeks and we don't want our eBay buyer to wait for two weeks We want to give our buyers The best customer support. I already talked about this a lot on the previous videos why it's important so We want to give our client the best customer support we will return the money immediately It doesn't matter if it's a case or a return process The next thing is that after we already got a proof again We give the money only when we got a picture or a video that the product really was damaged So after this we first return the money. We are sending the pictures and the proof on AliExpress A Cases center will actually the buyer open a case about us. We will go to AliExpress and open a case about our seller Then we have two weeks in these two weeks We can communicate with the seller and we can send them the proofs Usually they will just return our money if not AliExpress will step in and then you will get your money back So this is the process five easy steps Case open the on eBay then you go and request the proof Refund to your buyer after you got the proof from The buyer open a case on AliExpress communicate with the seller and then AliExpress will step in and give you the money back if We didn't resolve the issue with the seller This relevant to cases when the product was damaged if the product wasn't damaged actually the buyer Just need to pay the shipment to a China and usually for cheap orders They will not do it and they will just keep the product from them So and this is why it doesn't matter for us And it's not a problem to provide a great customer support when you work with China And this is also why working with China is not a problem and not dangerous I hope that you like this video. Don't forget to subscribe to stay updated with our 100 videos, which I release every day one new video really spend a lot of time to help you and to do this video is the best and I really hope that these videos are helping you write down in the comments if you have any questions about this returns process and About how to do it on the right way. See you in the next videos