 How's the adjustment letter going? It's quite hard. I have to be positive in the letter, right? That's right. No negative words such as, complaint, problem, or saying that your computer technicians cannot speak English. Okay. So I should focus on the improvements. Yes. Write things like, you will be pleased to know that our customer service feedback facility will shortly be upgraded to enable you to contact us through your smartphone. Great. Let me make a note of that. Also, should I apologize to the customer? If we made a mistake, sure we should. But remember to spell apologize, apology, and apologies correctly. I promise I will. I have a new dictionary so that's not a problem. Remember, never promise anything in business. Use words like, assure, or ensure, instead. For example, my new dictionary will ensure that my letters are error-free. I understand. Or I can say that I assure you that my letters will be error-free in future. Thanks for your help. Bye.