 Hey everyone, we got to talk about a situation with Nintendo, you guys know we do a lot of positive coverage and a lot of news, a lot of hype, especially when it comes to things Nintendo is doing, like Zelda games in particular, I'm a huge Zelda game foot guy, but today we get to talk about their digital policy, this has really become a topic of conversation in general across the industry, thanks in part to things like hey Sony today confirming that hey Playstation 3, Vita and PSP are going to have their digital store shut down for new purchases in July of this year, although they're going to let you still download games you've already purchased past that date, no idea if and when they plan to ever stop that, obviously consumers mad because they can't buy a second hand Vita next year and be able to just buy whatever they want, but that's neither here nor there, we're not here to talk about that story, I'm actually here to talk about something that happened with the customer who was trying to get a deal using Nintendo's own coupon system for Nintendo Switch, now before I get into it I will remind you we do have our giveaway for this month going on right now, still a couple days left to enter, head down to the description or the pinned comment because we're giving away $100 Nintendo Switch, Playstation, Xbox or Steam or Epic Game Store or whichever pathway on PC you prefer, gift card we're also giving away a copy of Monster Hunter Rise and also two additional $20 Nintendo Switch, Xbox, Playstation, Steam etc gift cards, so again four total winners, kind of a convoluted thing, I probably won't make it this convoluted next time, but thank you guys so much for entering and I wish all of you guys luck, also by the way big thing here, if we can somehow hit 70,000 subscribers let's say, oh let's give a more realistic day, let's say by the end of April I will give away a Nintendo Switch, so there you go, alright let's get into it, so this person, a user on Reddit called Stuel, he tried to do something that turned out you're not able to do and then he also wasn't able to really get a refund for it which goes against some laws, so here is his story and I will read it verbatim, on Friday I bought the two game coupon on Switch in order to buy Monster Hunter Rise because it looks amazing, immediately I had to realize that Monster Hunter cannot be bought with those coupons, upon realizing that mistake I wanted to return the coupon to buy the game for store credit or just a total refund either way right, within eight minutes of the purchase, so this was pretty much immediately he realized oh crap I can't actually get it and of course the coupon he's talking about is you know that coupon that they used to have in the US for a little bit and they still have it in some other countries where like it's like a hundred bucks USD in this case you can get you know you can buy two AAA Nintendo games that are 60 bucks a pop it includes most of the Switch exclusives however Monster Hunter is not made by Nintendo or published by them so that could be why it's not included either way let's get into what happened, the mail confirmation for the sale mentioned a refund for the vouchers without giving any reason which is currently the law right that is the law in the country sees in is that you don't need a reason for a digital refund you are supposed to be able to get a refund within two weeks that's what the email said all right again it's in line with European consumer protection law however customer support said it is not possible and referred me to the following page which is a support page on the tender dot co.uk that talks about the cancellation apology for digital purchases that support policy says what is the cancellation policy for digital purchases all sales including pre-orders are final please be sure that you meet all of these download requirements for your game before you place an order there is no cancellation apology Europe says you need at least cancellation for any reason within two weeks Nintendo saying nope directly violating European law that's an issue get into a moment honestly that is not as much of a cancellation policy as it is customer abuse not only does it clash for customer protection legislation it even clashes with the mails Nintendo sent out to confirm your sales in comparison increasing my store credit did not read did not have a refund clause so what he's saying here is he added money to his Nintendo account to it to increase his you know available currency to buy games and there was no refund clause emailed him about that however in the case of buying these coupons there was an email that said hey you can get a refund very interesting because technically he will get his money back eventually to specify certain customer rights are limited in digital sales in particular when it comes to downloadable goods and services which Nintendo seems to claim here however these coupons are not neither can I download copy or replicate these coupons the initial argument against consumer protections nor is it an ongoing service I retain is there any reason to mess with customers like that it essentially is a different version of store credit basically according to legislation if the coupons expire I should get the credit anyways or is Nintendo ignoring this part of the legislation as well so what European law basically says if you spend money on a coupon but then you end up not using that coupon and it reaches a certain expiration date and can no longer be used the company is supposed to give you a refund on that coupon of course Nintendo is also not giving him the refund that their email and European legislation such he's supposed to get in the first two weeks for any reason doesn't need to be specifically because you know my kid went on here and bought whatever it literally could be for whatever reason they're already not honoring that what makes you think they're gonna honor obviously the law that says hey look if and when this coupon expires which it will expire someday give me my money back I I honestly find this whole situation a bit convoluted in a way that doesn't need to be most digital storefronts have slowly figured this stuff out over time figured out their refund policies figured out their cancellation policies even things that fall outside of refund policies you know by law or whatever are oftentimes you know you'll see Sony Microsoft and other digital stores bend over backwards to do right by the customer because what's more important than what the actual policies are are well obviously making sure the customer leaves satisfied because the customer made an honest mistake should the customer have done research before buying that coupon to realize Monster Hunter Rise cannot be used with these two game coupons or you can't redeem it for that sure that's a fair argument but at the same point they should also be able to get a refund pretty much right away you can get a refund for literal physical goods on Amazon sometimes without even having to send the product back you'll see you'll get something that's like the wrong size right like you ordered a shirt turns out that it's too you know it's not big enough for you right or too small so you're like hey I want to send this bag and get a different size sometimes they'll just tell you hey keep that shirt and we'll just send you a new size because sometimes the cost to ship these items around and the hassle and paying the employee like it just ends up being a little bit too much of a hassle and too much of a cost versus just sending you a new product so sometimes you get lucky that way where you actually end up getting free product sometimes you get total refunds and you get to keep the product so I've had this happen on Amazon several times so it's one of those situations where Nintendo needs to sort this out because technically this consumer could file a lawsuit they could sue Nintendo and as long as he's got these interactions with customer support you know recorded in some way so it's not just a he said she said situation actual real evidence that they said hey you can't get this refund even though the email says you can then hey that is a lawsuit waiting to happen now would it get settled out of court probably like that I would assume Nintendo would either just refund him his damn coupon like he wants but it doesn't really address the overall point and plus person has been able to afford to do it like the automatic response when something this happened is sue them to oblivion but normal everyday consumers normal everyday people even normal everyday content creators like me can't afford to just go sue happy every time someone is technically breaking law and breaking their own policies and their own emails like not everyone is able to do that so this is obviously a sticking point where digital sales especially with Nintendo I think we can all admit Nintendo is behind the tines of the online are they getting better I mean in some ways but in most ways Nintendo is pretty far behind the eight ball when it comes to online anything so I just want to see this stuff get better I hope this user ends up getting his money back and that we can all move on from the situation more knowledgeable anyways folks I am within a robot just from this in our bra I want to know your thoughts of this down in the comments below and I will catch you in the next video