Upload

Loading...

Webinar: Google & TELUS Intl | Serving the Millennial Customer

528 views

Loading...

Loading...

Loading...

Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on Jan 9, 2013

http://telusinternational.com Providing customer service to Millennials has its challenges. The generation born 1980-2000 has grown up in a connected world, renowned for their social-media savvy and exceptional multi-tasking. Providing customer service to Millennials has its challenges. The generation born 1980-2000 has grown up in a connected world, renowned for their social-media savvy and exceptional multi-tasking. Their digital coolness also comes with a few labels: impatient, demanding, and seekers of instant gratification. For many companies, the Millennial Generation is a game-changing force.

On the front end, should their unique attitude change how companies roll out customer service? On the back end, is IT stuck when it comes to serving this highly-wired community? What do Millennials expect and how can companies better respond?

  • Category

  • License

    • Standard YouTube License

All Comments

Comments are disabled for this video.
Autoplay When autoplay is enabled, a suggested video will automatically play next.

Up Next


to add this to Watch Later

Add to