 Hey everyone, I will give everybody just another minute to get logged in, but I just wanted to say hello and test my audio and my visual. So if you can see my screen, you should see a title slide with planning your spring fundraiser and some pretty pink flowers on it, and you can hear me talking right now. If you could just type yes into the questions box of your GoToWebinar panel, that would be a huge help just so that I know you can all hear me. Excellent, thank you guys. So I'm just going to put myself on mute here for just another second and then we will get started. All right, thank you everybody for joining me today for our webinar on planning your spring fundraiser for 2021. My name is Linda Gerhardt and I'm the Senior Community Engagement Manager here at Mighty Cause. I've been with the company since 2016. And before that, I spent the majority of my career working for nonprofits, so I have helped create a spring fundraiser or two in my time. And hopefully I can bring that experience today to help you get some idea of where to start planning your spring fundraiser. Here's a look at today's agenda. I'm going to try my darndest to keep this to 30 minutes and then leave time at the end for a live Q&A. So if you have a question that you think of while I'm presenting, just go ahead and type that into the questions box of your GoToWebinar panel. And we'll make sure that we have time to get to everybody's questions at the end of the presentation. And just to let you know, we are recording this webinar and you'll all have access to the slides and the recording so that if you need to step out or you need to leave early, you will still have access to all of the content we're going to be talking through today. So I really wanted to start off this webinar by talking about the context of spring fundraising in 2021. So last year, 2020, spring fundraising was honestly a complete chaotic mess because of coronavirus. I had had a whole docket of happy spring fundraising content plans, and that all got replaced with like endlessly talking about fundraising in the time of COVID and how to quickly move your fundraiser online. Almost every spring fundraiser that got planned last year was upended as we went into lockdown, states put shelter and place orders into effect, and the whole situation just changed almost completely overnight. Spring fundraising is often about getting outside, gathering to enjoy the warm weather, there are spring galas, and those either had to be canceled, postponed or completely reimagined. And pretty much everybody was on the struggle bus, lots of nonprofits that rely on gathering people together as part of their operations like theaters and museums were unable to do so. And then the organizations that were providing direct aid to people like food get food banks were racing to keep up with the demands, and then the nonprofits that were not directly impacted at least mission wise and operations wise by COVID. Still were impacted and struggled with whether or not it was okay to fundraise during a time when so much was happening, and people were losing their jobs. And in the midst of all of this, if that wasn't enough, a lot of people, most nonprofits transitioned into working from home for the first time ever for a lot of people. So there was just a lot of chaos last spring, which brings us to 2021. And I wanted to mention all of that so that we can talk about where we are now, which is in a much better place in 2021. People are getting vaccinated slowly but surely, but it is still a good recommendation and a best practice to keep things virtual just for safety purposes. Some states are allowing you to gather in limited amounts, but we definitely recommend keeping it virtual for the spring, just so that if there is another spike in rates and in some areas there is a spike that you don't have to cancel your live event again. And the good news is that none of this is a surprise to us this year. We can all draw on our experiences and all the adapting that we had to do on the fly in 2020. And we are prepared for a spring fundraiser that is going to be online. And we can also take a look at what worked for us last spring and what didn't work for us last spring and make informed decisions about our fundraising in 2021. And we are still in a recession, but it is slowly getting better, and charitable giving is actually going really strongly right now. So when I was preparing for this webinar I dug into the Association of Fundraising Professionals Fundraising Effectiveness Reports for the first, second, and third quarters of 2020 Q4 was just not available when I was prepping for this webinar. And I just wanted to go over some key things that happened in 2020 because, as we all know it was a very unusual year and it sort of brings us to where we are now. So small donors, meaning individuals that gave an amounts under $250 increased a lot in 2020, almost by 20%, which is pretty significant. So this demographic maybe deserves some extra love and attention that we normally reserve for our bigger donors. New donors also increased by 6%, which is exciting and overall giving is up. There was a dip in the first quarter of 2020 when things seemed very unstable and precarious, but it didn't take long to recover. And it actually increased from there giving is actually the strongest it's been in five years, which is amazing. One thing that is a bummer is that donor retention is still low it's not actually lower than it was in 2019, but it is still pretty low. So that's something that needs to be a focus in 2021, especially when you look at that information in concert with the fact that we have more new donors donor retention really just needs to be a focus in 2021. And the one thing that I thought was really interesting is that in 2020 donors spread out their gifts. So instead of funneling all of the charitable giving that they had to give into one organization that they passionately support, they were giving lots to are giving smaller amounts to lots of organizations so they weren't channeling everything into one organization as much as we've seen in the past, but they were trying to spread it around a bit more, and they knew that I thought was interesting to see. So with all of that in mind, there are some things that we recommend focusing on for your spring fundraiser. The first is obviously retention and making a specific intentional effort to recapture the donors from last year, so you can bring them back and keep them in the fold. And some segments that you may want to pay extra attention to are any giving Tuesday or giving Tuesday now donors. Just as a reminder, giving Tuesday now was on May 5 last year, it was a giving Tuesday event that was specifically focused on COVID relief. And so that was an interesting thing about 2020 as well as that we actually had to giving Tuesdays. And also just, you know, following up with any first time donors that you got from 2020. And you do have a retention report in your mighty cause dashboard. I just wanted to remind everybody that you can use to identify donors that have not yet been retained so that you can specifically target them for outreach. Next up recurring donations, those are always really important. And I think we all learned last year, just how important they are. They bring sustainable dependable revenue revenue to your organization, and they can really carry you through a crisis. These donors are really key. They are the foundation upon which sustainable nonprofits are built. So thinking about how to how to get more recurring donations, building that recurring support is really going to be important in 2021. And that's also a way that you can engage those smaller donors that we were talking about is by asking them to make their small gifts that they've made into a monthly recurring donation. And messaging is also going to be really important in 2021. People have been dealing with a lot of doom and gloom for the past year. People are tired. They are weary. So spring campaign is an opportunity to have a thoughtful, hopeful, uplifting message and move away from a lot of the emergency messaging that we've seen, you know, been used pretty heavily in 2020 and even the beginning of 2021. So spring fundraiser is really an opportunity to get a little bit lighter with your fundraising. So next I want to talk about goal setting that's always the foundation of most campaigns is setting goals for it. Most of us already know what a smart goal is and we use them regularly but it never hurts to get a reminder, especially when you're starting to plan a campaign. Smart stands for specific, measurable, attainable, relevant and time bound. When we're thinking about our goals, you want things that are specific, like increasing recurring donations, getting your donor retention rate up. Things that are vague, like get more donations or engage more donors. They're really hard to quantify. So that makes them hard to achieve. There's really no path to achieving that. And there's a lot of interpretations of what success could be. So making the goals specific will help you make sure that your goals can be easily achieved and you can see a path to achieving them, which brings us to M, which stands for measurable. When you're setting goals, you want to identify key performance indicators or KPIs that will help you see if you've succeeded. So a good example of a KPI is your donor retention rate. It's a hard number and it's something that you can measure and quantify very easily. So you want your goals to also be attainable. One of the ways to look for an attainable goal or to set an attainable goal is to look at your past performance at last spring or in your last campaign and aim to just bump that up. But don't set goals that are too ambitious for you to realistically achieve. You're most likely not going to double your amount raised last spring unless something really extraordinary happens. So just keep your goals realistic so that you're more likely to achieve them. And finally, R and T, relevant in time bound. The time bound part is usually built right into the campaign because you're setting a deadline and your campaign will end at some point. But just make sure that the goals you're setting for this campaign are tied to your overall 2021 goals for your fundraising and relevant to your needs right now. And in terms of making things time bound, one thing that you can consider is setting sort of mini goals within your campaign, like hitting a certain donation rate by X number of days or weeks into your campaign. Okay, so here are some examples of goals that are really great for a spring campaign. Increasing average gift size is an excellent goal because it's very specific and measurable. And it will also help boost your total amount raised in most cases. You can set out to achieve that increase by using outreach. And you can also tweak the suggested donation amounts a bit to bump up your average gift size. So that's something we'll talk about in just a bit, but when people are checking out and they're choosing the amount that they want to give. It seems like such a small thing, but just increasing those amounts a little bit can really make a difference because you're suggesting it to people. It's right there. It's just the click of a button and it kind of reframes what you're looking for from them. So tweaking those suggested amounts in your donation flow is really important. Getting new recurring donations is another excellent goal. You can see how many you currently have right in your donations report and just aim to boost that. So if you currently have 20 recurring donations or recurring donors, set a goal to increase that to 30 or whatever you feel comfortable with with your spring campaign. And donor retention, again, is always an important goal. Use your donor retention report and the metrics on your overview screen, which you can customize and set a goal to increase that number by a couple of percentage points. Like obviously 10% is a lot to aim for, but 2 or 3% in an increase is a really reasonable goal that you could set for yourself. So when you have your goal set, it's time to refresh your mighty cause profile. This is a little bit of a technical slide. I apologize, but this stuff is important. So I do want to mention it to you. Your donation levels and descriptions as we talked about are super important. They catch donors exactly when they're trying to decide how much to give. So make sure that those are in line with your spring campaign and your goals. At the start of a new campaign, take a look at your checkout flow and just make sure that your thank you page and your receipt message are up to date. This is where a lot of orgs sometimes can forget that they have old messaging or old information or they didn't update it from Giving Tuesday. So just take a look at all of that, including your data collection and your dedications and designations. Just make sure everything is as you want it in your checkout flow. Refreshing your profile, your logo, your images and your story will help you get prepped for your spring campaign. Something that you can consider is sort of swapping out the images just so your page is fresh and maybe adding some more spring like imagery with people outside or things outside just to sort of give it a quick refresh. And just make sure that you're wiping out any Giving Tuesday or end of year language or imagery because you want your page to feel up to date. And this isn't vital, but it's also a really great time to just take a look at who has admin access to your profile and do some spring cleaning. Add anyone new that might need access to your your profile for your campaign and just take a minute and remove anybody who no longer needs access. It's always a good idea to do that as you're getting ready for a new campaign. And then finally take some time to check your EFT and org info and just make sure everything is up to date. These are really simple steps that you can take that will help set you up for success in your campaign. Okay, so now we're going to move into how to pick a theme for your spring campaign. So the first thing which I'm hoping you'll all do as part of your goal setting process is to examine your organization's needs for spring 2021, because that's what ends up guiding your campaign in many cases. Do you have any particular programs or services or special funds that need some funding right now, or any aspects of your work that are just particularly relevant in the spring? For instance, when I was working in fundraising for an animal shelter, and when I worked in animal shelters in general, it was a long portion of my career. Spring was always kind of a no-brainer for our fundraiser because it's kitten season, which meant that we often highlighted our foster program as part of our spring fundraiser or even as a focus of our fundraiser. It helped us keep our foster program funded by supplies for kittens when we were bombarded with underage kittens and pregnant mom cats. And it also highlighted all the work that our organization did to help these kittens and cats and provide a safe place for them until they were old enough to be adopted. So something like that can really be an easy win for your organization, and there's an obvious angle sometimes just in a particular program or service that your organization provides. Also, think about whether you have any ongoing needs for COVID-19. There are certainly a lot of orgs still affected, so just, you know, regather your thoughts and find out what you need and plug that into your spring campaign. Be sure to also think about any special dates coming up, like an anniversary, a milestone, and sometimes awareness months or holidays can help you come up with an angle that works for you. As another example, when I worked for an organization that worked to help animals in puppy mills, dogs and puppy mills, we used Mother's Day to fundraise and raise awareness for that cause because we were basically trying to help the mothers in the puppy mills. And so that kind of holiday really worked out for us and we were able to leverage that holiday to bring attention and awareness and also in much needed funding in for that cause. So just keep an eye out for any special dates. There are a lot of like goofy holidays and there's plenty of awareness months. There's several pretty much every month of the calendar year. So you can just sort of Google special dates calendars and see if there's anything that might fit in. When you're picking a theme, it's also really helpful to review your past campaigns and see what worked and what maybe didn't work so well. So did you have any notable or very successful campaigns in the past? Any bright spots that just worked really beautifully for your organization? What made them so successful? Was it something that you can replicate this spring with your campaign or improve on or expand on? Is there a campaign format that has worked well for your organization? For instance, if you have always done charity walks in the spring and that's been hugely successful for you, can you bring that online and just do a virtual charity walk? And also take a look at what didn't work as well, either in terms of hitting your fundraising goals or just being hard to manage. Sometimes things are successful, but they're a little unwieldy behind the scenes. And when you use this kind of process of elimination, you're usually able to whittle down the options and find a theme or a format for your fundraiser that will really work for you. Another thing to think about in the little thought bubble up there is capacity. A lot of nonprofits are still working remotely, still not able to gather. And sometimes, you know, some people may have been furloughed or you may be working with a skeleton crew or just have rotating schedules. But also just consider your capacity. You may need to scale down this year based on the human resources that you have available and the situation that your nonprofit may be in. So to help you find your spring fundraiser, there's basically three formats on Mighty Cause that you can choose from and we're going to go through them one by one. And by the time you're done with this webinar, you should be able to take a look at the options and decide which format within our platform works best to fit your needs. So these are the three basic formats for a fundraiser on Mighty Cause. The first is a fundraiser, which is really the simplest option. It's a one page campaign where you set a goal and a focus and you fundraise. In most cases, this is a fundraiser that you run yourself as the nonprofit, but it's also something that peer to peer fundraisers can use as well. Like when a supporter wants to run a birthday fundraiser for your organization, that would also be called a fundraiser. But in terms of this format, we're really talking about a campaign with one page that is being managed by your nonprofit. Teams are organized peer to peer campaigns, meaning that you have other people, your supporters fundraising on your behalf and benefiting your organization. A team is a group of peer to peer fundraisers that you organize so you have to recruit the people to fundraise for you and get them signed up. And then the team as a whole has a main page with a leader board where you can talk a little bit about the campaign and you'll be able to see who's members, who's who's in the campaign. And then each team member has their own fundraising page that they'll share with their social network and they all work together to hit a collective fundraising goal that's listed on the teams page. And finally, events are the next step up from teams. They're a little bit more complex. And that's because they bring together individual peer to peer fundraisers and teams of fundraisers together to fundraise collaboratively and competitively. You can also add ticketing and registration with our events product. So events are a pretty robust complex product that really lets you do a more sophisticated involved fundraiser. So I'm a visual learner and sometimes that I can find that kind of stuff really confusing to say and explain to people so I tried to break it out into graphics for you. So in a fundraiser, you have your nonprofit and you're just talking directly to your donors. It's pretty simple. Your nonprofit arrow donors it's there's no middleman or anything in between that. And with teams, you're also talking directly to your supporters because they can certainly donate to your team page. But you also have the added element of a team of peer to peer fundraisers soliciting donations from their social network from their friends their family members their colleagues and so on. So this is why they're really great for donor acquisition, because you have a different source of people who are coming to make donations. So that's a sort of easy visual representation of how fundraisers and teams differ from one another. So this may look a little bit scary and intense that wasn't my intention. Events are really not scary, but the product did actually need its own slide. So within event your nonprofit sets up the events website on mighty cause and we are saying it's a website because there are multiple different pages. So, within event, you have your teams, and you have individual fundraisers who are asking for donations. So you'll have a leaderboard that's organized into teams and individual fundraisers so that people can easily find them and they can also find them through the donation flow and choose who they want. And you can also go to an individual's actual page to make a donation. So it's more complex. And it's also a bigger opportunity for donor acquisition, because you have them coming in through even more channels than you do with teams. And again, you can add registration and ticket sales into the mix here through our event bright integration. And I didn't have this space for it but you can also have the option for something called a general fund through your event website, that enables donors to just make a straight donation to your nonprofit that's not attributed to any particular fundraiser or team that's participating in your event. So if you choose you can also have a direct route to your supporters as well. So you really have donations coming in from three sources instead of just one, or instead of just two, it's a much more complex kind of fundraiser and it's definitely focused on individuals like basically creating an army of fundraisers who are going to go out and ask people to make a contribution. So a fundraiser is the right choice for you if you're really not interested in running a peer to peer campaign this time around and you just want to keep things simple. And it also makes a lot of sense if you want to focus in on a particular message or issue, and just stay in control of the fundraising rather than getting people to fundraise for you because you do is a little bit of control with peer to peer, because you're talking about your cause instead of you talking directly to your supporters about the cause and donor acquisition is fantastic but oftentimes it's just not a focus so a fundraiser would be a better choice if you're not looking to bring in a bulk of new new donors, and you're just looking to engage the people who are already in your network and maybe bring in a handful of new donors and teams and events can be a lot of work. Fundraiser is a great choice if you just don't have the capacity right now to recruit fundraisers and manage them through a team or event. It's easier in most cases just to raise money by yourselves without pulling peer to peer fundraisers in. Just as a side note, a lot of organizations, if they really want to keep it simple, will literally just use their organization profile on Mighty Cause as their fundraising page, which is also an option if you want to do it that way and set up a different campaign. We do have pages that are set up specifically for that purpose and it's very easy to set one up, but if you're looking for as simple as humanly possible, you can use your organization profile as your main fundraising page. And a lot of organizations who participate in giving events on our platform will choose to do that as well. So a team is the right choice for you if you want to incorporate peer to peer into your spring campaign, but you don't think you'll need the space to accommodate teams of people, and you mostly anticipate individuals who will want to fundraise for you. Basically, a team is a team by itself and event is teams of teams, if that makes any more sense to you. And teams are great if you want to add a little competition because you've got a leaderboard where you can rank people based on how much they've raised or how many donors they've brought in, you have the choice to choose either of those. And you can also keep it alphabetical if you don't want competition, but a team page is really designed to start some friendly competition. And you can also offer incentives to the winners to a get people on board and be keep the competition going and keep them motivated to fundraise. Again teams and events are all about donor acquisition. So if donor acquisition is your goal teams are fantastic. There's a little fun fact on this slide that teams and events raise on average 30% more than standalone fundraising pages. And that is basically that there's power in numbers you're getting more boots on the ground and you're also touching more people because you have more people involved. And finally teams are a great choice if you don't have a need for registration or tickets because those are two key components of our events product. So who are events good for. So our events product was really designed with certain things in mind like five case charity walks. You can even run your own giving day. Like for instance of giving Tuesday now was really successful for you last May, you can actually run your own similar fundraiser on our events product, any event where you're gathering lots of people. Your product is great for although again this year this should all be done virtually we don't recommend gathering people in person, just for safety reasons. Events are big so if you have a lot of people you know will want to participate if you have a fairly robust network of people, then you'll want a big robust product like events where you have tools that you can use to stay organized and manage your participants. You know that you're going to have individual fundraisers and teams, like for instance if you have a dedicated group of people who like to fundraise for you, and you also maybe have some local companies, or your board of directors and they want to fundraise together, then it's a really perfect product choice for you. If you want to sell tickets or have a registration process for your participants, then you'll need to choose an event because it's the only product where we offer those capabilities so if ticketing and registration is something that you want, you will need to choose events. Events are usually about competition and taking things bigger, so if you want to get people competing to raise the most money, and you're looking for more fundraisers, more sponsors, more donors, events is likely the product that you will want to use for your spring fundraiser. And if you want some information, inspiration and you're looking for ideas for your fundraiser, if you're really stuck or you just want to get some ideas to get those creative juices flowing, we will be having an entire webinar with nothing but fundraising ideas, so be sure to register for that. It's on March 23rd at 3pm, and we can really dig into sharing ideas with you. So that's basically part two of this webinar. You can register on the, in the Mighty Cause Resource Center, we have a webinar library that has a schedule of all of our upcoming webinars, and that's mightycause.com slash guide slash webinars. And we have all of our upcoming webinars listed there so you can take a look, if you can see if there's any that you want to register for it's definitely if you're looking to plan your spring fundraiser. That's a great, I would recommend signing up for this one. And there's also some recorded webinars there as well so there's some a backlog of webinars that we've done that you can check out. We've had some other fundraising ideas webinars that you may find helpful. All right, so thank you guys for sticking with me and I just have to give myself a little pat on the back it is 329 Eastern time so I kept that to almost 30 minutes exactly. So I'm going to open the floor up to questions now. I'm just going to take a look if there's anything here. Let's see. Can you set a campaign specifically for recurring donations, Abby is asking that. So, not specifically on our platform we are working to some changes where that may be possible in the future. But right now we don't actually like you can't say no to a one time donation. And, but it's very easy to set up a recurring donation you just click a box while you're checking out. You can also just use your messaging to, you know, reinforce that you're looking for recurring donations so we don't have a tool because we don't want you to say no to a one time donation. But you would want to just basically tailor your messaging to recurring donations and you can also use your suggested donation amounts to share some messaging like hey $20 per month helps us do x, y and z. And when you're writing the descriptions and that can reinforce that you're looking for recurring donations, but we don't want to put you in a position where somebody comes to make a one time donation and they can't do that. So there's no setting that or switch you can flip in mighty cause that will be specifically just only looking for recurring donations but definitely you can use the messaging on your, your fundraising page in your emails and your communications with donors to let them know that you're really trying to get recurring donations and I also recommend doing some specific outreach saying hey, you gave to us $25 in our last campaign, can you give us $25 on a recurring basis for our new campaign. So that kind of thing can be really helpful when you're trying to run a recurring giving campaign. And just as a note we did actually do a couple of webinars on running a recurring giving campaign. We're in our webinar library so be sure to check those out if you're looking to do a recurring giving campaign because we do have a lot of information about that. Okay, it looks like a few of you had issues with the sound. I do apologize for that I haven't gotten any notifications from go to webinar. But I will certainly send out the recording and see if we can fix any issues that people were having with the audio I apologize for that. Let's see. Can you copy that org profile profile campaign to your website or your Facebook Facebook page. So, I'm not entirely sure what that what what you you mean there so you can always email me and let me know what that question like where you're specifically looking to put the profile. We do have some tools that you can embed on your website. You can embed our donation widget and if you're you have an advanced subscription you can actually embed an entire donation form on your website so we do have some embeddable tools that you can use so that people can make a donation through your website. Unfortunately, Facebook has sort of closed their API to integrations, unless you have like a tremendous number of followers so most of our nonprofits do not meet that threshold. Some of them are grandfathered into having their widget our widget on their website, but you definitely can embed some some tools on your website so that people don't have to leave your website to make a donation. I would recommend going to support dot mighty cause calm and learning more about those tools and I'm also happy to help you out if you wanted to get in touch with me at Linda at mighty cause calm. What are the keys to a successful peer to peer campaign how do you get those individuals motivated to talk about your organization for you. That's a question from James that's a fantastic question. So peer to peer fundraising we have a lot of content on this, but really the key is to sort of tap into those people who are already in your nonprofit circle, who attend your events who are really invested in your organization. So when you're thinking about dipping your toe into peer to peer for the first time. So tap your board, your board of directors, tap your volunteers and let them know what you're asking of them to do, because those are the biggest advocates for your organization as the people who are already invested, and then you just want to extend outward. A lot of organizations, if they're really looking to get a robust peer to peer campaign going will add some prizes they don't need to be particularly fancy or expensive. You already have on hand like stickers or t shirts, and saying that everybody who signs up to fundraise for us will get a sticker for their car bumper sticker or a key chain, little things like that can really incentivize people. And one thing I do want to mention is that we do have a tool called fundraiser templates, where you can actually pre fill some of the information on the fundraiser page, which is a really great tool to get people in the door, because you can they don't really do much at all they just have to sign up for an account and sign up to fundraise for you so you can also utilize fundraiser templates and be like hey, this is super easy. Come create a fundraiser for us and then here's what you have to do. But really it just starts with having that inner circle, get involved your board of directors, your volunteers sometimes your staff, getting a little staff peer to peer fundraising that can help and just sort of think, think of who's close to you already and who already shows up to support your organization every day. So that's really the key is sort of tapping into your most motivated enthusiastic supporters. And then obviously just thinking about incentives and keeping them motivated you want to stay in contact with them as they're running their fundraisers and be available to answer any questions they have. So a question from Veronica, are there any integrations with mighty cause to track miles walked for a virtual walkathon type event. So that's a great question we don't have anything like that right now, but please stay tuned. We are we do have some things that are hopefully coming down the pipeline that will be geared toward that I don't have any sort of date for that, but you would just want to use the tools that we currently have like $5 to support me for you know half a mile, and you can sort of set that structure up for them so that you know what each donation kind of denotes, even though we don't have that the pledges available at this time but do stay tuned we are working on something along those lines. So this is a question from Tom. You mentioned something about setting up receipts. Can you tell me more about how the donor gets the receipt. Is it an automated response just wanted to clarify. So that's a really great question Tom. So in your checkout flow on mighty cause if you go to your dashboard on your organization profile, you'll have a, you'll have a little tab that's called fundraising and there's a menu underneath there. You can go to checkout flow, and then go to post checkout, and you have two options there you can have a thank you page which will show when people complete their donation, and then you have a message that you can include on the receipt. So, receding at mighty cause basically works like this. All the donations are processed through the mighty cost charitable foundation which is a donor advised fund. So when they make their donation to your mighty cause page, they are advising the charitable foundation that they would like the funding to go to you. So they get a receipt from the mighty cause charitable foundation and that is the reason that DAF is set up so that we can issue receding so that happens automatically, as soon as they complete their donation. And what I was talking about in terms of receipt customization is that you can add a message on to that receipt. So basically what that does is it acknowledges your donor automatically so you can set that up through your checkout flow and then go to post checkout. And then you'll be able to automatically acknowledge your donors, they get their receipt automatically we handle that you don't need to worry about that. And that also kind of buys you a little bit of time because once they've made their donation, they are very quickly acknowledged by your organization because you included that thank you message, and then you can follow up with a more comprehensive thank you. But yeah that's automated through mighty cause all customers on mighty cause have access to that. So make sure you're using that custom message it's a big deal and it gets you, you know, it buys you some time when you're thinking about acknowledging donors. Let's see. A question from Sylvia. Will this information be accessible on your website anywhere or via email. Yeah, so we are recording this right now so I will make sure that you all get the recording and the slides, it may be Monday because I'm actually out of the office but you'll have access to the slides and the recording as well. And then we will have that housed in our webinar library, which you can find by going to mighty cause comm slash guide, and then just click on webinars and we have all of our past webinars uploaded there so you can access them, and it'll kind of be in that on that page and perpetuity. Let's see. This is a question from Ryan are the funds that come through event ticket sales still considered a donation. So we do ticketing through our event bright integration. So as long as you have everything set up correctly on event bright, and it is a full integration so we are talking to event bright it's not just like we, you know, port in some information from event bright like we're talking to event bright through their API. As long as you have everything set up on on event bright you should it should be, you know, a donation, but you also want to be careful because obviously no goods or services can be exchanged for a charitable donation so it kind of also depends on like, are you selling you know swag bags or t shirts or anything along those lines. So that's kind of a bigger question. And as long as you have everything set up on the event bright side. It should be a charitable donation, you know, but check with your, your tax people just to make sure that it qualifies as a charitable donation. Every every payment that's processed on mighty cause for your nonprofit is a charitable donation that is tax deductible. So I hope that helps but yeah it's through our event bright integration so check out event bright tools and make sure that you have everything set up and that it's noted that you are a nonprofit organization in event bright. All right, so this is from Mona are the fees based on which campaign method is used fundraiser versus teams versus events. So it's kind of variable depending on the plan that your nonprofit has. So take a look at what your plan is right now, because you know there is some variance based on whether you have been with us for a while and you're using our basic mighty cause plan, whether you have an advanced subscription whether you're using our tools tools. So you can go to mighty cause calm slash pricing, and see, you know what the prices for various things are, but it really does depend on, you know, where we did make some changes to our pricing recently, but just go to mighty cause calm pricing. If you've been with us for a while then don't worry about it but you can find information there about what's included in the various subscriptions and if you are interested in upgrading to advance because that does give you access to more tools. You can, you can set up a demo and talk to one of our representatives about setting up an advanced subscription. This is a comment from Eve, please say your name slowly when giving your contacts. So it's Linda. lind a at mighty cause calm. So if you'd like to email me that's lind a at mighty cause calm I'm always available to you. And if you have any questions that are on the more technical side, you can always reach out to our support team at support at mighty cause calm and I am a fast talker I apologize for that. Let's see, this is a question from Donald again, your connection with bonfire is there a sticker or key chain program that you do together. At this point, no, we don't have any like connection beyond bonfire. We did have a guest post from them. So we don't have any formal partnerships regarding you know setting up, you know swag, like key chains, stickers and that kind of stuff. So unfortunately no we don't have anything set up on that end, but we did have a bonfire right a guest post for us about t shirts on our blog. And certainly if you have any community connections. I would look into those for getting those things printed but we, we don't have the capacity to manage sort of sending things out to people like we can't send out a t shirt on your behalf so you would need to look into a third party to manage those for you. Let's see. This is a question from I'm sorry if I'm butchering this ratio on Lewis. Do we get contact information from donors. Yes, so that is one of the things that we are definitely sure to do is that you have access to all of your donor information we don't have access to anything that you don't. And you own it 100% so we don't we don't hold it hostage from you. We don't make you, you know pay for anything to access it is all available in your donation report, you just have to sign up for an account with mighty cause. And it's in your donation report you can download all of their information their address, you just have to make sure that you are collecting their address. So make sure that that you're opted into that in your checkout flow section, but any questions they answered if you wanted to find out what company they work for. You definitely have access to every piece of data that we collect from donors. And I also just wanted to piggyback off of that and say that we don't sell your donor information. We don't utilize your donor information, and we do not contact them outside of, you know, giving them their receipt, letting them know that hey you're recurring donation has a card that's about to expire. We really only send them transactional emails or things that are related to a donation we don't ever market to them. So that's another thing that's important to know about mighty cause because with Facebook they are using your donor information and you have limited access to it. So on mighty cause you have access to it all. You don't have, we don't have anything that you don't have when it comes to your donors, and you have to have access to some custom data collection through your checkout flow, which is really cool so you can collect the information that's most important to your organization. Let's see. Some donation sites take a percentage of the donation. Is there a fee or a percentage taken. Yeah we do still operate from the platform fee models but there is a lot of flexibility in that so we do have some different models where you know the donor can pick up the platform fee for you. And we have different different plans available so if you'd like to look into the different payment options, you can certainly contact our team at support at mighty cause calm and talk about what works best for you and what's available. And yet we do still, in most cases collect platform fees but there are different plans available and there's some variance just based on the options that mighty cause users use on on your end. So you can contact support at mighty cause calm. If you wanted to, you know, find out more specifically, you know, if you have something set up what, and you will be able to see this so I just want to make that totally clear that when you get your disbursement report and on your donation report, you can see the breakdown of absolutely everything there's no there's complete transparency from us. It's all in your reporting. And if you have specific questions about your plan and what you're currently on or if you're not on a plan currently contact support at mighty cause calm and they will help you out. Let's see. How do you use the Facebook and Instagram galleries that's a question from Kathy. It should be as simple as just sort of connecting your Facebook page or your Instagram account. There can be some some tricky sort of things with both of those APIs. So if you're having a problem connecting your Instagram account. Contact our support team, as well as your, your Facebook account because there are some funny things that can happen on Facebook's end. Facebook obviously owns Instagram so there are some funky things that can happen that are kind of specific to their APIs, but just contact our support team if you're not able to easily set those up where you're getting an error message it should be easy. But sometimes some weird things about the accounts themselves and the way that the integration works can throw that off but our support team will help help you get that sorted out so that you can connect those. All right, this is the last question from Sharon. I tried to start a campaign and received an error message that I wasn't qualified. Why would that be. I'm not sure why that would be as it's not an error message that I am familiar with. What I would recommend is if you're able to like get a screenshot of that error message. Send that to our support team because there may be some something that you've encountered that I'm not familiar with. You should be able to start a campaign. But yeah, go to support at lady cos calm. That shouldn't happen to you but certainly let us know and will help you get that sorted out and understand why that is. And just as a tip anytime you can provide a screenshot of the error message you're getting that's a huge help to our team. We don't know the particular answer to and there's one more question. Every time the topic of peer to peer comes out, I blank out. I don't get it. Do I have to find people for peer to peer or how are they identified. So peer to peer is it sounds more complicated than it is. Yeah, you're basically going to have to recruit people sometimes they'll come to you like maybe we have some really awesome people on the platform who every year they just start a fundraiser for a charity for their birthday and they pick up they pick the charity and they do it on their own. So in those cases it can be passive, but we're talking about a peer to peer campaign, like events or teams. It would be something that you would run yourself at your nonprofit and you would recruit people to be part of your event or part of your team, and then fundraising for your organization is kind of part of the requirement of being a participant. So how you would find the people. Like I was saying earlier in response to another question is look at your inner circle. So a lot of nonprofits already have a large team of people who are probably very willing to fundraise for them in your board of directors. Definitely tap your board of directors for fundraising that is one of their responsibilities to your nonprofit is the financial health of your organization. When you talk to your board, your volunteers are also a really motivated base of people who are often more than happy to fundraise for you is just kind of an extension of their volunteer work for your organization so if you don't know who else to ask, you know your board, your volunteers and if you have any staff. So a lot of times your staff are the best advocates for your cause, and they love your organization and they work for your organization every day so if you have any staff members, you can ask them to participate in a peer to peer fundraiser. But otherwise you would be reaching out to your base of supporters, like through an email through your website through social media and just asking them to participate so it is a proactive process, instead of a passive process. So that's kind of what we're talking about here what they would do is they would sign up, join your team join your event or start a fundraiser, and then they would sort of own their particular fundraiser for your organization, and they would go to their family their friends, everybody that they know on social media and say hey I'm fundraising for this fantastic cause, please go here to make a donation so there is some organizing on the back end and then you would be the person or the organization to actually reach out and say, hey we're looking for people to fundraise for us for our campaign. So I hope that helps and I'll make sure that you have access to the slides, so that you can review that I'm sorry if I glanced over what peer to peer actually is but yeah you would be responsible for recruiting and keeping in communication with those fundraisers. But there are some that can crop up organically, but again because it's organic and it's somebody making a decision to start a fundraiser, you don't really have much control so there's not a whole lot of usefulness there in terms of running a campaign. But I hope that helps and if you have any other questions, you can certainly reach out to me and I'm happy to explain it one on one. And then there's okay there's two more questions, one more question sorry about that. When creating a team will the peer to peer organizations have access to the daily running totals independently. Thank you. So, yeah, they will have some access so the team organizer that if that's you they won't be able to access any team team information but in an event for instance where you have multiple teams. The person who sets up that team that's part of your event will have access to all of their teams information and a basic donation report that shows who made a donation how much it was for etc, which is actually really helpful because they can sort of help you sort out questions about like, you know, who was this donation for what was this intended for and can sort of take the lead on offering support for the individual donations for their team. So, team leaders, the people who own the team page do you have access to that. And then peer to peer fundraisers do you have a basic donation report where they can say who they can see who made a donation what their email address was, and how much the donation was for. We haven't had any issues with that being a problem, but they do have access to some basic donor information and in most cases the people who are donating are people that they know so they just know that their aunt Cindy made a donation to their their peer to peer page so they do have a limited access to donor information. It's not anywhere near as extensive as you would have on your organization profile as the administrator for your nonprofit but yeah they do have some access to a report. All right, well thank you that was a really lively q amp a session I really appreciate everybody who stuck around for that. I will send out the recording and the slides. And again my email address is Linda, lindy a at mighty cause calm. If you'd like to reach out to me about any of the content that was in this webinar. Thank you guys so much for attending this webinar and I hope you have a great rest of your day.